Experience

rapiergroup

• United Kingdom
• Events Services
• 1 - 100 Employee

• Account Manager - Global Fleet & Business / Specialist Automotive

  • Jun 2017 - Present

  My current role at Rapiergroup involves working alongside one of the world’s leading car brands to deliver a professional service to both customers, and the brand stakeholders themselves. Such tasks involve:Utilising CRM systemsDialling into customer review callsUpdating and checking the customer activity dashboardCreating and populating customer discount tablesAttending and partaking in client meetings Completing general admin tasksUtilising a number of Microsoft Excel skills and techniquesRunning reports varying by client request.



James Ives Music (J.I.M)

• Freelance Musician

  • May 2015 - Present

  Active Bands:JoJo & The MoJosDown SouthRamblin' Preachers Active Bands:JoJo & The MoJosDown SouthRamblin' Preachers



James Ives Racing

• Amateur Racing Driver (Karting)

  • May 2008 - May 2018

  Racing low level karting at the local race track (Daytona Milton Keynes) May 2008: Graduated from Daytona Race-School allowing me to compete in the Inkart ChampionshipInkart Championship Senior Lights:2013-5th2014-2nd2015-1st2015 Champion of Champions winner, Festival round winner 2016 Festival Round runner-up (2nd Place)BSKC:A tricky few years racing in a team of 3 in the British Schools Karting Championship2014: 1st in Semi-Finals7th in Regional Final2015:1st in Semi-Finals1st in Regional Final2nd in Grand Final2016:1st in Semi-finals1st in Regional Final9th in Grand FinalGuest Driver for 4ZA Motorsport:2017 Daytona International 24 HoursCustomer Driver for Offline Motorsport:2017 BPEC 6 Hours of Whilton Mill2016 Charity Kart race runner-up (2nd Place) Whilton Mill 2017 Charity Kart race winner, Whilton Mill2nd place 'Karun's Karting Carnival' hosted by ex 'Formula 1' and current 'WEC' driver, Karun Chandhok2016 Gary Phillips Event runner-up (2nd Place) Daytona Milton Keynes1st Place in all Daytona Milton Keynes open races entered Lap record holder at Daytona Milton Keynes for 3 weeksClub 100 test sessions at Whilton Mill D-Max arrive and drive sessions Spent 3 weeks working for Formula Fast Indoor Karting as a supporting race Marshal



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• UK & IRE MCO Quality Apprentice at Unilever

  • Sep 2016 - Jun 2017

  My role at Unilever was that of an apprentice in the Quality Assurance team within the Unilever supply chain. This role allowed me to contact a wide variety of teams and categories both internally and externally. I adapted and developed a number of skills to suit this role and have been given a wide scope of abilities that can be transferred into other roles. With quality being the absolute key, attention to detail is a necessity as well as ensuring customer satisfaction and meeting needs of a number of stakeholders. This role also helped me to brush up on a number of technical skills such as my ability to use Microsoft Office tools such as Excel and PowerPoint. List of tasks completed at Unilever:Careline correctionsBusiness & Product complaints trackerNPD sampling & reportsRaising purchase orders using AribaDealing with customer issues personally Taking ownership of certain product issuesBasic administration tasksOn-Shelf audits & reportingCross-Labelled pallet reportingInbound Non-conformance reportingLeading large scale projects to increase customer satisfaction and benefit the organisation financial



The Bell Inn

• Barman / Waiter / FoH Assistant

  • May 2014 - Aug 2016

  I worked at my local village pub as a waiter and then barman as I increased in experience. This job was very fast paced and involved a variety of independent working as well as being effective in a group environment. The main focus in this role was to ensure the best possible customer service. This involved meeting customer’s needs within an acceptable time scale and ensuring that any complaints or concerns were dealt with in a professional manner. I worked at my local village pub as a waiter and then barman as I increased in experience. This job was very fast paced and involved a variety of independent working as well as being effective in a group environment. The main focus in this role was to ensure the best possible customer service. This involved meeting customer’s needs within an acceptable time scale and ensuring that any complaints or concerns were dealt with in a professional manner.