Senior Community Manager

• Sep 2023 - Present

Community Manager

• Mar 2016 - Sep 2023

Owners Association Manager

• Jul 2015 - Jan 2016

Premium Community Management: Owners Association Manager - Reporting to the CEO & Senior OAM Owners Association Management including Operational and Facility Management. • Organisation and coordination of Annual General Assembly meetings. • Organising monthly Owners Association Board meetings, create agenda and circulate minutes for approval. • Manage maintenance issues arising on daily basis. Working with contractors to propose ‘Best’ solution to OA. • Create Scope of Works for multiple trades/sectors for contractors to allow like-for-like quotation submission. • Manage expenditure approval process with Owners Association Board members as per RERA guidelines. • Fully understand financial situation and monitor cash flow & expenditure for each building to remain in control and within budget limits, which is driven by total Service Charge collections. • Handling and resolving complaints and issues from owners and tenants. • Communicate to all residents in advance of all relevant and essential building Safety & Maintenance schedules. • Manage & Monitor Fit-Outs and ensure Service Charges are up to date & procedures are followed. Obtain documentation inc ID/Trade Licence/Insurance/Title Deeds etc with DEWA, Local Authority & DCD Approvals. • Follow-up on Service Charge Collections including issue of invoices, reminders and final notices. Show less

Operations Manager

• Feb 2013 - Jul 2015

Managing a Facilities Team responsible for repairs, maintenance and upkeep of 3 Multi Use Towers in JLT – Commercial, Retail and Residential. Managing projects operationally & financially before reporting of status to CEO and Owners Association Board. • Daily status update review with my Facilities Supervisor and MEP Supervisor on all current and outstanding items - Making adjustments as necessary, bringing contractors in to answer and discuss if required. • Review all individual unit maintenance requests with my Maintenance Supervisor and provide input and support to ensure work is completed to client satisfaction. • Meet with Customer Service to review issues and complaints from resident and to agree appropriate actions and response involving Maintenance Supervisor and Facilities Supervisor where necessary. • Review with Accounts Team on a weekly basis the status of Annual Service Charge collections and of issuing Reminders and Final Notices. • Budget review on weekly basis to control and monitor spend. • Review all Owner Association Board correspondence and reply accordingly – Addressing issues from an Operational and Facilities Maintenance perspective within 24 hours and adding new projects and initiatives to the agenda for next OA quarterly review. • Ensure all 3rd party inspections are up to date and that all relevant safety certificates have been received. • Review ongoing communication with RERA recognising the need for face-to-face meeting to seek clarification • Contractor Review: Weekly meet with MEP Engineer to review reports and sign-off PPM schedules • Contractor Report: Review all contractor inspection reports then bring contractors in for clarification if required • Site Visit: Personal, systematic condition inspections and review of all towers. • Achieved MEFMA qualifications in Facilities Management. • Installation of VFDs to 12 AHUs • Installation of Motion Sensors & Led Lights in Common Corridors • Common Area Chilled Water Pipe re-insulation Show less

Business Development Manager

• 2011 - 2013

Reporting to and working closely with the MD in the role of New Business Development and Account Management to establish a new business within the Private and Commercial Sectors. HVAC Systems. Inspect, report and recommend actions for the cleaning of Heating and Ventilation Duct Systems in both residential and commercial buildings to NADCA ACR 2013 guidelines. Mould Remediation Inspection and verification of mould within HVAC Systems of both residential and commercial buildings. Investigation to determine Root Cause and recommend Corrective Actions to comply with NADCA ACR 2013 guidelines. Achieved NADCA 2013 – Air Systems Cleaning Specialist accreditation. Water Tanks, Kitchen Ducts, Garbage and Laundry Duct inspection. Managed Post Construction projects - Working with clients and associated suppliers, trades and services. Up-selling and offering additional services from within the company portfolio. Looking for areas of potential growth within existing customer business as well as creating strategies to attract new business. Managing expectations to keep the customer informed and aware ensuring they are no hidden surprises caused by earlier decisions. Customer Facing: Enjoy being physically in front of the customer – Selling the business, detailing attributes on offer and explaining benefits of choosing me as a supplier. Quality Control: Involvement in weekly Quality Assurance meetings addressing Root Cause and approving Corrective Actions to address problems rather than symptoms. Show less

Property Consultant

• Jan 2011 - Sep 2011

First Group, Dubai: Property Sales Consultant - Reporting to the Sales Director. Sales Consultant selling Luxury Hotel Apartments for investment purposes to international clients. • Selling Hotel Managed Apartments ‘Off-Plan’ and the financial benefits of early investment. • Selling the ‘Dream’ of owning property in one of the fastest growing cities in the world. • Showing international clients Dubai’s ‘Hot-Spots’ and explaining future plans and concepts such as Dubai Land. • Explaining current high hotel occupancy rates and projections for the future with supported infrastructure. • Showing projected Returns on Investments and the benefits of investing in Real Estate in Dubai. • Achieved RERA/DREI Real Estate Certified Practitioner. Show less