Experience

Penshaw View

• United Kingdom
• Education Management
• 1 - 100 Employee

• Trainer

  • Aug 2022 - Present

  APM Level 4 and L&D Level 5

• APM Project Management and Learning and Development Level 5 Trainer

  • Aug 2022 - Present



The Green Energy Advice Bureau

• United Kingdom
• Utilities
• 1 - 100 Employee

• Sales Team Manager

  • Jun 2021 - Aug 2022

• Head of Training (Product and Services)

  • Aug 2020 - Jun 2021

  I initially re-developed the training program back in 2017 propelling the company onto a higher level and since then have updated it continuously for the specific needs of the business which has driven the improvement of all staff within the organisation across the UK and Europe. Alongside delivering and implementing inductions and bespoke training packages I am heavily involved in follow on performance coaching throughout our 4 sites (including our Site in Palma Majorca) which has been pivotal in igniting some of the most successful Sales Consultants and Managers benchmarked across the entire Energy Consultancy Industry.With the shift in working patterns, due to COVID-19, to focus on training delivery has been split between ‘face to face’ classroom training and coaching and remote training utilising both ZOOM and Teams which has been extremely successful over the last 6 months. This includes a 2-week refresher course of over 50 personnel in the North East, who were placed on Furlough, and numerous induction programs for new starters in our Palma office.Although the main role is Training and Coaching, due to my exceptional level of management experience, I am utilised to valuable effect and a third of my time I have covered for varied Management roles across the whole Group across the UK and Europe as and when the business needs dictate. Although not my primary role, I have excelled in my duties with consummate ease and when requested to run the Operation in Palma, Majorca, I drove change management and strategic development programmes, which increased revenue ‘4-fold’ within 2 months. I was also instrumental in the opening of our highly successful Operation in Bury and, part-responsible for the start-up implementation project for the massively triumphant Nationwide Field Sales Operation. Show less

• Product Training Manager

  • Jun 2020 - Aug 2020

  Reporting directly to the MD, however, I have complete autonomy in the fundamental design and implementation of high-quality bespoke training and performance coaching solutions best fitted for the continuous improvement of the business. Change Management is achieved from liaison with Department Heads to assess their specific needs as required and act expeditiously using methodical project management and strategic development plans to achieve outputs which have been rated ‘Nulli Secundus’ by colleagues who have transferred from varied, and at times multiple, competitors from across the energy consultancy sector. Show less

• Operational Development Manager

  • Nov 2017 - Jun 2020

  Induction Training, Sales and Development Training, Sales Performance Coach, Telesales Team Management

• Energy Consultant

  • Jun 2017 - Dec 2017

  Educational Academy and Corporate Charities Consultant



Utilitywise

• United Kingdom
• Utilities
• 100 - 200 Employee

• Business Sales Executive

  • Jul 2015 - Jun 2017

  Employed initially as an Energy Consultant for the business, my focus was on delivering revenue targets, then selected to be part of a specialised team, dealing with bespoke utility services to assist in the reduction of energy consumption before converting into sales opportunities, achieving 146% of all KPI. I delivered effective training support to the Operation when requested. The last 5 months of my time at UTW PLC, assigned to the ‘Renewals’ Operation, and over that period, was integral in assisting the operation delivering over £42M in renewal revenue. Show less



Home Fundraising

• United Kingdom
• Fundraising
• 1 - 100 Employee

• Team Manager

  • Mar 2015 - Jul 2015

  Field Sales manager for CRUK Seconded, when required, to the companies training team for induction training. Managed a team of 8 BDM Fund Raisers over-achieving KPI’s and targets on a daily/weekly basis. This position was achieved after only 4 shifts with the business. Continuously supported team members through guidance and coaching, utilising emotional contracts, business knowledge and my own confident ability to stimulate success. Inspirational to my team, by setting exemplary standards and always leading the way in sales procurement. Show less



Martin & Co

• United Kingdom
• Real Estate
• 200 - 300 Employee

• Property Manager

  • Aug 2013 - Jul 2014



First Time Buyer Company

• Property Consultant

  • Jun 2013 - Aug 2013



Sikhari Fitness Limited

• Leith, Scotland, United Kingdom

• Managing Director

  • Jan 2009 - Jun 2013

  Personal Training, Sports Massage Therapy and Injury Rehabilitation Dealt with professional fitness programs to develop clients in a positive way. as a level 4 PT, with GP Referral, pre and post natal and lumbar injury specific rehabilitation, dealt with professional clients with work place related injuries to stay functional and pregnant professional women looking to keep trim during all 3 semesters. As a Sports Massage Therapist, the client base focused on all injuries and assisting the relief of pain with DTM and injury specific stretching techniques. Worked with chiropractics and physiotherapy professionals on a number of clients, including a child with motor neuron disease, school classes with children suffering from Dispraxia, members of the Lothian and Borders Constabulary, General professional related injuries and professional football players from nearby Hiberian FC. Show less



Direct Line

• Business Consultant

  • Jul 2011 - Jan 2013



British Military Fitness

• United Kingdom
• Health, Wellness and Fitness
• 1 - 100 Employee

• Area Manager

  • Feb 2009 - Oct 2011

  Managing Instructors and Clients in group physical training activities Managing Instructors and Clients in group physical training activities



Allena Clarke Recruitment

• Rosyth, Scotland, United Kingdom

• Recruitment Consultant

  • Sep 2010 - Jul 2011

  Adhoc assistance with placement of educational and catering temp recruitment for immediate work Adhoc assistance with placement of educational and catering temp recruitment for immediate work



British Army

• Armed Forces
• 700 & Above Employee

• Senior Human Resources Manager

  • Oct 1998 - Jan 2009

  Operationally Managed 22 Managers, responsible for over 1300 Military and Civilian Staff; IT Programme Manager for the Geographical IT implementation start up move from the UK to full effective operational readiness in Afghanistan: a qualified Small Arms Weapons Instructor; and am Equal Opportunities and Diversity Trainer/Manager

• Budget Manager

  • Mar 2007 - Aug 2008

  Accounts Manager for all Non-Public accounts, with assets of over £2M; Budget Manager for an enhanced site of over 2300 personnel, with a $2 Million USD monthly budget

• Project Manager

  • Aug 2002 - May 2004

  Part of a project team to a multi billion pound project to relocate GCHQ from Oakley Farm to The Doughnut, Hubble Road. PMO for the military wing responsibility to facilitate the move with no disruption to the national security 24 hour operation.PM to a IT move of operational equipment relocation and installation of all communication equipment from Worthy Down in Winchester, to various locations in Afghanistan via Seria in Brunei.Operational Project Lead for the allocation of all Non Public related equipment (£2M in value) and all public funds for a 7000 Personnel major business move from Brunei to Folkestone, Kent. Show less

• Military Intelligence Officer

  • Jun 1983 - Oct 1998

  Primarily employed as a Military Intelligence Officer, responsible for Signals and Satellite Intelligence, Electronic Counter Measures, Psy Ops, Foresnic Analysis Reporting and Counter Terrorism for section DI24(A) of the Ministry of Defence which reports directly to the GCHQ, MI5 and MI6, contributing resources to the Cabinet Office in support of the Joint Intelligence Committee (JIC) and the Joint Terrorism Analysis Centre (JTAC).