Experience

The Ravens Group, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Instructional Specialist

  • Apr 2018 - Present



Army National Guard

• United States
• Armed Forces
• 700 & Above Employee

• Quality Assurance Officer (Educational)

  • Jan 2016 - Mar 2018

  Senior educational quality assurance officer responsible for ensuring delivery of the highest quality educational services available in the US Army. Manage and coordinate the activities of three subsidiary quality assurance officers. Bear the overall responsibility of maintaining educational accreditation standards, with a goal of exceeding those accreditation standards.

• Assistant Operations Supervisor

  • Feb 2015 - Jan 2016

  Responsible for management of multiple, simultaneous projects. Coordinated personnel, logistics and resource support for the organization as well as the customers of the organization. Responded on short notice to unforeseen contingencies and undertook steps to mitigate impact on the organization's mission.

• Quality Assurance Officer (Educational)

  • Jan 2013 - Jan 2015

  Senior educational quality assurance officer responsible for ensuring delivery of the highest quality educational services available in the US Army. Manage and coordinate the activities of three subsidiary quality assurance officers. Bore the overall responsibility of maintaining educational accreditation standards, with a goal of exceeding those accreditation standards. Utilized system process improvement abilities to identify areas for improvement, design and develop improvements, oversee… Show more Senior educational quality assurance officer responsible for ensuring delivery of the highest quality educational services available in the US Army. Manage and coordinate the activities of three subsidiary quality assurance officers. Bore the overall responsibility of maintaining educational accreditation standards, with a goal of exceeding those accreditation standards. Utilized system process improvement abilities to identify areas for improvement, design and develop improvements, oversee implementation of improvements. Conduct ongoing evaluations of processes and customer satisfaction surveys.