Experience

CVS Health Payor Solutions

• Hospitals and Health Care
• 1 - 100 Employee

• Customer Care Representative

  • Jun 2019 - Present

  Perform a diverse range of accountabilities, to include, but not limited to: answering inbound calls from individual customers and medical providers while assisting with tracking of mail order pharmacy fills, and communicating with clinical staff and prior authorizations personnel. Perform a diverse range of accountabilities, to include, but not limited to: answering inbound calls from individual customers and medical providers while assisting with tracking of mail order pharmacy fills, and communicating with clinical staff and prior authorizations personnel.



Sutherland Global Services

• Las Vegas, Nevada Area

• Member Services Representative

  • May 2017 - Oct 2018

  Answering inbound calls from members and assisting them with auto insurance policy adjustments, providing quotes for new policies and adjustments, assisting with billing and policy information. Answering inbound calls from members and assisting them with auto insurance policy adjustments, providing quotes for new policies and adjustments, assisting with billing and policy information.



Seeking new opportunities in customer service

• Currently seeking new opportunites

  • 2017 - 2017



Nevada System of Higher Education

• Higher Education
• 100 - 200 Employee

• Accounting Assistant I

  • May 2016 - Aug 2016

  • Took payments for student and departmental accounts. Audited the vault. Verified and processed payments for transcripts. Prepared record of deposit daily. Maintained logs of bank deposits and money exchange orders to armored carrier. Provided customer service to students, internal and external clients. Created and maintained office files and records, including refund checks returned for bad address. Processed incoming and out-going mail. • Assisted students, staff, faculty, administration and various members of the community in person or over the phone as a cashier. The cashiering functions related to MyCSN system, Student information system (SIS), payments, deposits, third party transactions, scholarships, distribution of paychecks, financial aid checks, book loans, and general information regarding college procedures and policies. Audited petty cash as required. Placed and removed holds on student accounts as instructed. Processed fee waivers and payment plans. Maintained supply orders for the office. Undertook special tasks assigned by the supervisor and/or the manager. Show less



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Member Services Representative

  • Apr 2014 - Mar 2016

  Government Programs Government Programs



Express Scripts

• United States
• Hospitals and Health Care
• 700 & Above Employee

• CSR

  • Sep 2003 - May 2013

  Onboarding/CDHP Representative Onboarding/CDHP Representative