Experience

Solihull Metropolitan Borough Council

• Government Administration
• 200 - 300 Employee

• Wintel/Desktop Engineer

  • Jan 2014 - Present

  Supporting users on a Second line bases.- Building and configuring devices for suitable work use on Windows 7 and Windows 10 (Laptops, Tablets).- Supporting users through other administrative software such as :Microsoft Exchange | Active Directory | Hyena | DNS | Microsoft Office/server | McAfee Antivirus | LanDesk | Checkpoint Endpoint Security | Treesize Professional | Junos | GOOD enterprise | Bitlocker | Crystal Reports | SCCM 2012- Currently manager of an employee as part of STEPS (Strategies & Techniques for Effective Practice). STEPS is a program which encourages young adults with disabilities & learning difficulties to get into work.- Hardware Fixes and Diagnostics on Printers, Laptops, PCs, Tablets.

• Service Desk Analyst

  • Sep 2012 - Dec 2013

  Progressed from an apprentice to a Full time position as a Service Desk analyst.- Mentor of other apprentices.- Supporting users on first line.- Delivering high level First time Fix.

• Service Desk Apprentice

  • Feb 2012 - Sep 2012

  - Joined Solihull Council as an Apprentice in February 2012 as a Junior Service desk Assistant as part of an IT apprenticeship with NiTp.