System Analyst

• Oct 2021 - Present

Works within the Information Technology (IT) team and reporting to the Help Desk Support Manager, the Systems Analyst (SA) is responsible for delivering Tier I desktop support. In addition, the SA will work in cooperation with other IT support personnel to establish desktop management platforms; support information security measures and strategies, and to monitor and triage Help Desk tickets. The SA will maintain classroom and faculty and staff computers, printers, scanners and other computer and electronic devices as needed. Show less

Regional Support Engineer

• Mar 2021 - Oct 2021

Provided support to end-users remotely and deskside, responding to help requests and identifies, researches, and resolves technical problems. In addition to workstation support, this position included significant exposure to datacenter and server operations, and sole responsibility for onsite support at the designated facility. Provided support to end-users remotely and deskside, responding to help requests and identifies, researches, and resolves technical problems. In addition to workstation support, this position included significant exposure to datacenter and server operations, and sole responsibility for onsite support at the designated facility.

Computer Support Technician

• Jun 2019 - Mar 2021