Experience

FireKeepers Casino Hotel

• United States
• Gambling Facilities and Casinos
• 300 - 400 Employee

• IT Support Technician

  • Apr 2022 - Present

  Changing passwords in various programs including Active Directory, imaging devices ranging from laptops to POS terminals, acting as liaison with vendors when needed to correct issues, working on customer kiosks, setting up POS terminals and All-in-One PCs for various events and concerts, using a NetScout to ensure that connections are running to the proper ports, remoting in to various devices to correct issues and assist users with various tasks, writing out procedures, maintaining knowledge of a vast amount of software including: Agilysys, Windows, Patron, Active Directory, Microsoft Endpoint Configuration Manager, Papercut, Freshservice ticketing system. Show less

• Table Games Dealer

  • Dec 2017 - Apr 2022



Lady Luck Casino

• United States
• Entertainment Providers
• 1 - 100 Employee

• Casino Dealer

  • May 2015 - Dec 2017

  As a dealer, dealing multiple different games in one day is not uncommon. I deal several different games, handle large sums of money, and am required to have exceptional observational skills and analytical skills. Being able to read people is also a requirement. As a dealer, dealing multiple different games in one day is not uncommon. I deal several different games, handle large sums of money, and am required to have exceptional observational skills and analytical skills. Being able to read people is also a requirement.



TeleTech

• Egypt
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Dec 2013 - May 2015

  The responsibilities for this job were opening and closing credit cards, taking payments, aiding customers with going through their statements, researching through purchases on the credit card at customer request, and explaining company policies. The main customers were in the military and their immediate family. The responsibilities for this job were opening and closing credit cards, taking payments, aiding customers with going through their statements, researching through purchases on the credit card at customer request, and explaining company policies. The main customers were in the military and their immediate family.



BBVA in the USA

• United States
• Banking
• 700 & Above Employee

• Balance and Control Specialist

  • Apr 2007 - May 2013