James Hawkins

Technical Support at Infodata Systems Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Reading Area, UK
Languages
  • English -

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Oct, 2022
    - Nov, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Jul, 2022
    - Nov, 2024
  • Data Protection
    High Speed Training Ltd

Experience

  • Infodata Systems Limited
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support
      • Jul 2022 - Present

      Technical Support for a bespoke all-in-one system encompassing support for Club and Event system software, POS, Mastercard ATS, Verifone payment platform, Web based services, data management, RD WebApps, Windows Firewall configuration, Pervasise SQL server support, Server Maintenance and IIS troubleshooting. I have been working in partnership with my line manager to successfully migrate from an on-premise exchange server to O365 for our in-house emails and have built upon the existing Sharepoint environment and added additional functionality. Upcoming tasks - Migration from Windows Server 2016 to Server 2022. Use existing data to create a Power App to be used on site visits. As part of this role I have been developing my skills in Azure and O365 with basic hands on experience as well as improving on my current skills. Show less

  • Firebrand Training
    • United Kingdom
    • Education Administration Programs
    • 200 - 300 Employee
    • Technical support
      • Jun 2022 - Present

      Training with Firebrand Training, Qualifications gained will be: CompTIA A+ Core 1+2, Microsoft Certified Azure Fundamentals. I’ve taken on this training course to update my skillset after an enforced break from the industry. Training with Firebrand Training, Qualifications gained will be: CompTIA A+ Core 1+2, Microsoft Certified Azure Fundamentals. I’ve taken on this training course to update my skillset after an enforced break from the industry.

  • Thathcam Removals
    • Thatcham, England, United Kingdom
    • Self Employed
      • Dec 2016 - Jun 2022

      Wouldn't let me choose the correct industry however, I dealt with customers on a daily basis. Delivering high quality customer service daily with varying customers in high pressure scenarios to tight timelimits. Handling of large sums of cash and leading/motivating a team of four, keeping every one on their toes and creating a fun and efficient work environment. Wouldn't let me choose the correct industry however, I dealt with customers on a daily basis. Delivering high quality customer service daily with varying customers in high pressure scenarios to tight timelimits. Handling of large sums of cash and leading/motivating a team of four, keeping every one on their toes and creating a fun and efficient work environment.

  • Gladstone Software
    • United Kingdom
    • Software Development
    • 100 - 200 Employee
    • 2nd Line Support Technician
      • Jul 2016 - Nov 2016

      Providing Second Line Software Support for various Gyms and Leisure Centers in a fast paced work environment as part of a busy team. This role was cut short due to issues with my fathers health requiring me to have a part time/self employed role. Providing Second Line Software Support for various Gyms and Leisure Centers in a fast paced work environment as part of a busy team. This role was cut short due to issues with my fathers health requiring me to have a part time/self employed role.

  • Salon Software Solutions Ltd
    • Software Development
    • 1 - 100 Employee
    • 2nd Line Support Technician
      • Mar 2015 - Jul 2016

      Providing 2nd Line Software Support as part of a busy team for various Salons across the UK. Mainly Involving resolving more complex calls which were beyond the 1st Line teams time limit or capabilities.

    • Junior Support
      • Nov 2014 - Mar 2015

      Entry Level Software Support role, part of an effective team whose goal was to resolve issues as quickly as possible or escalate them to the correct area.

  • Maplin
    • United Kingdom
    • Retail
    • 200 - 300 Employee
    • Sales Team Leader
      • Apr 2014 - Nov 2014

      Sales Team Leader, responsible for a team of 10 members of staff. Required to motivate a team and keep targets high whilst also maintaining customer service levels.

    • Sales Advisor (Full Time)
      • Jan 2008 - Apr 2014

      Full time Sales position as part of a busy team of 10-12 driven by targets.

    • Sales Advisor (Part Time)
      • May 2007 - Jan 2008

      Part time sales role based on working weekends and providing a high level of customer service and satisfaction at all times.

  • BHS
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Temporary Sales Advisor
      • Oct 2006 - Jan 2007

      Temporary Contract Sales assistant role over a busy Christmas period, Temporary Contract Sales assistant role over a busy Christmas period,

Education

  • Firebrand Training
    Technical Support
    2022 - 2022
  • The Open University
    BSc Hon, Computing and IT
    2014 - 2020
  • Joseph Ruston Technology College, Lincoln
  • Trinity School, Newbury

Community

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