Information System Security Officer

• Sep 2021 - Present

Business Analyst - Systems Administrator and Desktop Support

• Apr 2021 - Sep 2021

System Administrator

• Jun 2019 - Apr 2021

Dedicated systems support for weapons programs at Sandia National Laboratories. Dedicated systems support for weapons programs at Sandia National Laboratories.

Technology Services Lead

• Aug 2018 - Jun 2019

Team Lead for field technicians providing end-user computer support. We handle a wide range of issues from Cybersecurity issues to failing hard drives, from administrative staff to scientists. We proudly serve the Information Technology needs of our Sandia National Laboratory clients.

Field Tech 2

• Jun 2017 - Jun 2019

User Support Analyst 1

• Dec 2014 - 2017

After unexpected layoff from the College of Fine Arts, I took a helpdesk position with UNM Institutional Support Service providing technical support to several non-academic departments. After unexpected layoff from the College of Fine Arts, I took a helpdesk position with UNM Institutional Support Service providing technical support to several non-academic departments.

IT Manager - Senior IT Support Tech

• Jun 2009 - Jul 2014

Responsible for the daily management and maintenance of college servers and Active Directory, administration of resources (OU Admin), planning projects, purchasing new equipment, assistance and troubleshooting issues with database applications, and upgrades and improvements to infrastructure. Made sure new staff and work-studies have access to shared resources. Also advised departments of specialized IT needs unique to their environment, helped with planning and long-term goals, and made recommendations for purchasing new equipment. Upgraded most Windows XP systems to Windows 7 and Windows 8.1, and migrated nearly the entire College to Active Directory and Exchange Server. Attended IT management meetings often to integrate College with University-wide planning.Responsible for day-to-day user support and troubleshooting and repair activities for PC and Mac computers, resolving both hardware and software issues. Often disassemble and repair Mac and PC laptops and desktops. Coordinate the implementation of projects and work requests involving installation, repair, and upgrade of IT hardware and/or software. Perform data recovery and transfer of data regularly for both PC and Mac platforms. Setup Bootcamp for Mac computers to dual boot with all versions of Windows, with experience migrating such systems to larger hard drives. Often use Linux to assist in the repair and troubleshooting of both Mac’s and PC’s as the read/write access to HFS+ and NTFS as necessary. Also managed a broad range of iOS and Android devices and added them to Exchange Server. This position was one of trust and integrity as I handled sensitive student data, access to faculty offices and personal information on a wide scale, and working in environments with priceless artwork and musical equipment. I also interacted with faculty, staff, and students and routinely explained complex problems with everyday language.

TSG Technician

• Aug 2006 - Dec 2009

Extensive list of responsibilities that include, but are not limited to, maintenance and/or rebuilding of four servers and over eighty workstations for the Aspen Center (second largest UPS facility in New Mexico), planning for local and corporate-wide projects, keeping and monitoring of backup systems, external support of Worldship customers and basic database linking between Worldship and customer software, extended package center support of facilities throughout New Mexico, labeling and mapping of network resources, writing and updating of documentation for disaster recovery, support for user email, data management, and much more. In addition, I have increased my administrative and problem-solving abilities in a diverse array of situations in general. Using documents for complex upgrades, writing documents for technical reference, using time-management software, meeting commitments on service orders, and taking online tests to improve my skills.I accomplished the upgrade of Windows Server 2000 to Server 2003 successfully, following through sixteen hours to the end, and succeeding where many other more experienced techs had failed. Despite following documentation, project nearly failed when Ghost images were corrupt during upgrade process. I suspected file system damage that had been embedded into cloned images. While awaiting instructions from Corporate IT, I ran chkdsk to repair, and resolved on my own initiate. I saved operations from going down and potentially costing the company millions in shipping revenue and Corporate IT adapted my findings into their procedures.

PC Systems Specialist

• Jan 2009 - Apr 2009

Employed as a specialist for the Department of the Interior. I was responsible for configuring and distributing new computers for the DOI Office of the Special Trustee for American Indians (OST), which includes hardware troubleshooting, cloning, and assuring network security integrity for each PC. Also given Active Directory access to make sure computers could be remotely managed and have access to shared resources. Upon arrival at OST, I cleaned up and organized work area, and setup five more workspaces to setup or troubleshoot PC’s in addition to the existing two. I also updated their Ghost images with Sysprep images with all the latest updates, and in this way create a unique SID for each PC. I streamlined procedures and created documents and checklists to increase efficiency and minimize errors. I was able to configure and ship servers on the same day with enough notice, and was told later that I was the first person to accomplish such quick responses to a crisis.

Service Manager/Senior Technician

• Nov 2001 - Jul 2006

Recognized for my skills after only a few months, I took over many responsibilities of the Service Department, ensuring paperwork was done correctly, verifying quality service, scheduling and assessing on-site service contracts, ensuring new systems were built on time, handling warranty issues, supervising and training of technicians, keeping track of department revenue, maintaining the company’s Microsoft Windows Server 2003 and XP and 2000 workstations, backing up and indexing the company database, closing the store, and many other responsibilities. This was often a high-stress position that required dealing with many interruptions, and balancing between customer deadlines and helping customers at the service counter. I also mediated employee-employee disputes, and especially employee-customer relations, taking disciplinary action when necessary, and working with the owner of the store to satisfy unhappy customers. Worked with accountant on asset management issues and missing inventory, often due to error, and sometimes theft. Also worked with major consulting firm on restructuring of company and interviews with employees.I saved the company thousands of dollars over the several years I worked there, streamlining operations and efficiency. I often stayed late into the night to make sure the job was done for our customers.