Experience

DrDoctor

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Customer Success Management Lead

  • Jul 2022 - Present

  • Lead a Customer Success team to maximise the value realised by all contracted NHS Trusts.• Support the team to implement and embed products into BAU, maintain strong relationships, showcase benefits and deliver continuous improvement projects.• Coordinate strategy to scale product usage across Trusts and specialties, to drive retention and expand coverage.

• Customer Success Manager

  • Jan 2022 - Jul 2022



AND Digital

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Insights Consultant

  • Aug 2021 - Jan 2022

  • Led a project to define new customer-centric KPIs and metrics for a UK-leading publisher, across multiple news and media brands. Ran discovery workshops to explore the measures that would have the most impact, investigated metric feasibility and constructed a strategic framework for implementing KPIs according to data maturity and value. • Supported a major media and publishing company with their selection of data sources to feed into the construction of a new data platform. Mapped use cases of tool combinations to narrow focus down to candidates that would provide the most value. Show less



My Clinical Outcomes Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Partnerships Manager

  • Mar 2021 - Aug 2021

  My Clinical Outcomes is a digital health platform used by over 75,000 patients and 1,200 clinicians across 100+ hospitals. • Primary point of contact for multiple NHS and private clients, including Spire Healthcare (across 39 hospitals).• Led account meetings and collaborated with teams to shape and track strategic objectives. • Created all monthly and ad-hoc client reports, working alongside partners to develop bespoke analytics that explained trends in hospital-level variation, clinician outliers and industry benchmarks - to inform decision-making from clinical team to executive level. • Provided intermediary role between technical team and clients, using Jira to communicate development features, updates and bugs.• Ran product demonstrations and training, supported proposals and maintained the company marketing website using Squarespace. Show less

• Consultant

  • Jul 2019 - Mar 2021



North Highland

• United States
• Business Consulting and Services
• 700 & Above Employee

• Analyst (Management Consulting)

  • Feb 2018 - Jul 2019

  Developed and demonstrated core management consulting skills within numerous client-facing engagements: • Bid Manager, Strategic Proposal Team: Project managed teams to create proposals and respond to RFPs and framework opportunities. • PMO Analyst, Global Telecommunications Organisation: Managed and tracked milestones, risks and resources across a £200m IT transformation. Ran programme meetings, designed governance processes and built dashboards to drive executive reporting. • Analyst, International Law Firm: Analysed feedback from a global transformation project and filtered this into new platform builds. Show less



Lionbridge

• United States
• Translation and Localization
• 700 & Above Employee

• Freelance Digital Quality Assessor

  • Oct 2017 - Dec 2017

  Freelance work to critique the content, relevance and quality of websites and search engine results, providing feedback to improve future user experience. Analysed key features ranging from the language and tone used to the graphics and cultural relevance. Freelance work to critique the content, relevance and quality of websites and search engine results, providing feedback to improve future user experience. Analysed key features ranging from the language and tone used to the graphics and cultural relevance.



EFM Society (University of Bristol Economics, Finance, Management)

• Financial Services
• 1 - 100 Employee

• President

  • Jun 2016 - Jun 2017

  Managed a committee and made key decisions to develop the biggest society in Bristol University, after leading a successful two-year re-branding strategy. • Improved the experience of over 1600 members by organising careers, social, academic and sporting events, interacting with the student base via social media platforms and personal interaction. • Maintained key sponsorship relations with a wide range of major organisations including PwC, Deloitte, Accenture and Allen & Overy, and created further links with a range of other new partners. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Commercial Banking Intern

  • Jun 2016 - Aug 2016

  Rotation 1 - Global Liquidity and Cash Management (GLCM) - Business Development Team: • Created automated reports to analyse the project successes of Business Managers, whilst identifying regional, departmental and seasonal trends in data. • After presenting findings to the UK Head of GLCM, it was agreed that my templates and methods of analysis would be used regularly by senior staff across the UK in the future. Rotation 2 - Relationship Management (Business Banking): • Observed the processes through which the bank’s opportunities are countered against risk to make lending decisions, through meeting clients and evaluating their credit applications. • Developed new business income by discovering key opportunities for each Relationship Manager, in offering new services (invoice finance, equipment finance and corporate cards) to existing customers based on factors such as their historical overdraft utilisation and foreign trade engagement. Show less



University of Bristol

• United Kingdom
• Higher Education
• 700 & Above Employee

• Mentor - Students In Schools Scheme (Careers Service)

  • Sep 2015 - May 2016

  Assisted in the teaching of Mathematics lessons in a local secondary school in Bristol, aiding the academic and pastoral development of students whilst acting as a role model for their higher education aspirations. Assisted in the teaching of Mathematics lessons in a local secondary school in Bristol, aiding the academic and pastoral development of students whilst acting as a role model for their higher education aspirations.



GEA Group

• Germany
• Industrial Machinery Manufacturing
• 700 & Above Employee

• General Assistant

  • Jun 2013 - Jul 2013



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant - Horseley Heath Surgery

  • Jun 2013 - Jun 2013



The Royal School Wolverhampton

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Mentor

  • Sep 2012 - Jun 2013