Experience

Historical Society of Michigan

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Michigan History Magazine Circulation Assistant

  • Jul 2014 - Present

  Process subscription and circulation projects for Michigan History Magazine, Chronicle Magazine, and other publications for the Historical Society of Michigan. Process subscription and circulation projects for Michigan History Magazine, Chronicle Magazine, and other publications for the Historical Society of Michigan.



Pearson

• United Kingdom
• Education
• 700 & Above Employee

• Test Scorer

  • Mar 2014 - Jun 2014

  Scored math questions from national tests for High School, Middle School and Elementary School students while working under tight deadlines. Was chosen for extended scoring projects because of consistent quality and efficiency. Scored math questions from national tests for High School, Middle School and Elementary School students while working under tight deadlines. Was chosen for extended scoring projects because of consistent quality and efficiency.



Express Employment International

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Data Entry Operator

  • Mar 2014 - Mar 2014

  Completed a short-term data-entry project for the City of Lansing. Completed a short-term data-entry project for the City of Lansing.



Pearson

• United Kingdom
• Education
• 700 & Above Employee

• Test Scorer

  • Mar 2013 - May 2013

  Scored math and writing questions from national tests for Middle School and Elementary School students while working under tight deadlines. Was chosen for extended scoring projects because of consistent quality and efficiency. Scored math and writing questions from national tests for Middle School and Elementary School students while working under tight deadlines. Was chosen for extended scoring projects because of consistent quality and efficiency.



Maximus

• United States
• Government Administration
• 700 & Above Employee

• Call Center Counselor

  • Nov 2005 - May 2012

  As part of a team in a fast-paced call center, assisted clients with issues regarding various governmental health programs including Michigan Medicaid, MiChild, Plan First, MiRx, MissouriRx and Medicare. Also was selected for special projects to do peer training, forms processing, give surveys, and provide mailroom assistance. Handled sensitive information in compliance with state and national regulations. Consistently exceeded expectations on monthly and yearly performance reviews. As part of a team in a fast-paced call center, assisted clients with issues regarding various governmental health programs including Michigan Medicaid, MiChild, Plan First, MiRx, MissouriRx and Medicare. Also was selected for special projects to do peer training, forms processing, give surveys, and provide mailroom assistance. Handled sensitive information in compliance with state and national regulations. Consistently exceeded expectations on monthly and yearly performance reviews.



Manpower

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Call Center Counselor

  • Mar 2005 - Oct 2005

  As part of a team in a fast-paced call center, assisted clients with issues regarding various governmental health programs including Michigan Medicaid, Plan First, and Medicare. Handled sensitive information in compliance with state and national regulations. Consistently exceeded expectations on monthly and yearly performance reviews. (Worked as a temporary employee through Manpower at MAXIMUS until I got hired on at MAXIMUS.) As part of a team in a fast-paced call center, assisted clients with issues regarding various governmental health programs including Michigan Medicaid, Plan First, and Medicare. Handled sensitive information in compliance with state and national regulations. Consistently exceeded expectations on monthly and yearly performance reviews. (Worked as a temporary employee through Manpower at MAXIMUS until I got hired on at MAXIMUS.)



Herman Miller

• United States
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Sales Technology Support Representative

  • Jan 2000 - Jan 2004

  Provided technical support to nationwide sales teams by solving callers’ computer issues with Herman Miller software programs and websites and trained callers on website and software use. Tested new versions of software, reporting bugs and suggesting improvements. Acted as department liaison to several other department teams. Consistently received high ratings for caller satisfaction and communication skills. Provided technical support to nationwide sales teams by solving callers’ computer issues with Herman Miller software programs and websites and trained callers on website and software use. Tested new versions of software, reporting bugs and suggesting improvements. Acted as department liaison to several other department teams. Consistently received high ratings for caller satisfaction and communication skills.