Experience

Avantia, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Software Quality Assurance Analyst

  • Feb 2014 - Present



F/StopMedia Photography

• Owner/Photographer

  • Mar 2013 - Present

  •Provide on-location and studio photographic services in wide variety of areas, including special events, seniors, family, portraiture, and architecture/commercial.•Utilized digital photographic techniques to produce images for print.•Captured, edited and cataloged photographs for show, archive and print.•Inspect digital proofs and identify prints for retouching or reprinting.•Adjust, modify, and rework photos using digital and computer manipulation applications. •Provide on-location and studio photographic services in wide variety of areas, including special events, seniors, family, portraiture, and architecture/commercial.•Utilized digital photographic techniques to produce images for print.•Captured, edited and cataloged photographs for show, archive and print.•Inspect digital proofs and identify prints for retouching or reprinting.•Adjust, modify, and rework photos using digital and computer manipulation applications.



Rosetta

• United States
• Advertising Services
• 100 - 200 Employee

• Senior Associate Quality Assurance Analyst

  • Feb 2012 - Mar 2013

  •Analyzed testing data and strategies for a newly developed quality assurance team.•Designed testing platform standards for multiple testing projects and platforms. •Initiated a load testing strategy and helped execute the initial schematic for automation testing.•Manage development of specifications to create and execute detailed test plans, and verify issue fixes. •Execute manual testing plans for regression and stress/performance testing using Gomez.•Interact with developers, system engineers, requirements analysts and testing teams to identify application defects.•Identify and support process improvement initiatives for testing methodologies•Working with Technology Associates and Business Associates to communicate the impact of testing results•Developed a rapport with clients on several key projects (Activision, Pharmaceutical and Medical)•Mentoring other Quality Associates specific to testing methodology and best practices



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• IT Quality Assurance Analyst II

  • Jan 2006 - Feb 2012

  •Analyze business and system requirements, manage development of specifications to create and execute detailed test plans, and verify issue fixes. •Assure test data, schedule automated/manual tests, and approve results documentation and tracking systems updates. •Write easy-to-understand test case steps and expected result descriptions•Execute manual and automated testing plans for regression and stress testing using HP Quick Test Professional.•Interact with developers, system engineers, requirements analysts and testing teams to identify application defects.•Utilize HP Quality Center and Lotus Notes DB for repository, reporting and tracking issues, and providing updates on resolved issues.•Assisted developers and other QA team members in reproducing issues and defects for quick and comprehensive resolution

• Data Quality/Reporting Analyst I

  • Jan 2005 - Jan 2006

  •Designed and managed multiple statistical reports for IT management.•Maintained a Lotus Notes Agile card database for the IT Support Center web development team.•Analyzed and tracked success criteria documentation and version releases within Lotus Notes DB.•Facilitated biweekly iteration planning meetings, iteration card assignments.

• IT Support Center Technician II

  • Feb 2003 - Jan 2005

  •Provided desktop support for all areas of Progressive Insurance – including customer service, claims and agents.•Performed troubleshooting of system issues, documented ticket/resolutions, and maintained equipment inventory lists.•Responded to user service requests and expediently resolved trouble tickets to maximize system uptime.•Identified and resolved network and telephony issues.•Designed and managed multiple statistical reports for IT management.•Facilitated biweekly iteration planning meetings, iteration card assignments.

• Customer Service/Rate Accuracy

  • Aug 1997 - Feb 2003

  •Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed policy changes for Commercial auto policies. •Used consultative selling techniques to provide leads for direct sales personnel.•Provided training in house for update or new system releases. •Provided backup assistance for rating, processing and handling assignments.



DIY Home Warehouse

• Customer Service/Bathroom Vanity Cabinetry Design & Sales

  • Nov 1994 - Aug 1997

  •Worked with customers to place special order bath (vanity) and kitchen products.•Conducted several Do-it-Yourself in-store seminars for the general public.•Responded to customer inquiries regarding various bath (vanity) and kitchen products.•Recommend, select, and help locate or obtain various merchandise based on customer needs and desires. •Worked with customers to place special order bath (vanity) and kitchen products.•Conducted several Do-it-Yourself in-store seminars for the general public.•Responded to customer inquiries regarding various bath (vanity) and kitchen products.•Recommend, select, and help locate or obtain various merchandise based on customer needs and desires.