Experience

ALTO

• Health, Wellness & Fitness

• Customer Success Specialist

  • Aug 2023 - Present

  The ALTO Customer Success Specialist (CSS) serves as the primary point of contact for a designated district of stores, providing support to multiple retailers. This role is vital in implementing the innovative ALTO solution, designed to address retail theft and enhance store and community safety. As a hands-on, field-based position, the CSS will work closely with local law enforcement agencies and collaborate with ALTO Staff Attorneys and other Operations team members to create safer stores and communities. Reporting to the Regional Manager and/or Director of Operations, we highly value candidates with prior experience in Loss Prevention, Asset Protection, or Investigations, along with a strong customer service orientation. Your dedication to exceptional customer service will be instrumental in building and maintaining robust relationships with our partners. Show less



Georgia Department of Community Supervision

• United States
• Law Enforcement
• 700 & Above Employee

• Community Supervision Officer III

  • Jan 2017 - Oct 2023

  supervises a full caseload of probation/parolees providing case planning and classification for purposes of tailoring supervision to an individual, conducts interviews with probation/parolees, family members, referral counselors and law enforcement personnel to determine compliance with probation/parole conditions. Investigates allegations of probation/parole violations including both technical and criminal elements. Requests and serve warrants as the situation dictates. Completes supervision reports. Aids in making plans for helping offenders with life adjustments. Counsels probationers or parolees via office visits, employment visits, telephone inquiries, community contacts and correspondence. Informs offenders or inmates of requirements of conditional release, such as office visits, restitution payments, or educational and employment stipulations. Investigates activities of probationers or parolees to ascertain their level of readjustment to society. Investigates background histories of probationers or parolees; review court files, police reports and other pertinent reports to gather information. May testify in court concerning matters pertaining to clients such as sentencing, trials, pleas and violations of probation or parole conditions. Monitors and conducts surveillance of probationers or parolees. Provides offenders or inmates with assistance in matters concerning detainees, sentences in other jurisdictions, and writs. Writes reports detailing clients' progress and other reports/paperwork as necessary accurately completing them within established time frame. Performs arrests of probationers or parolees who have violated the terms of their release, in accordance with statutory requirements. Show less



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Executive Team Leader - Assets Protection

  • Aug 2011 - Jun 2016

  •Perform assistant store manager duties; ensure employees are productive and meeting company standards.•Utilize verbal and physical de-escalation techniques to minimize the threat to customers and employees•Educate employees on the use of customer service as a theft prevention tactic•Analyze schedules to ensure proper staffing levels that meet business needs•Lead a compliance culture to mitigate legal risk•Drive a safe and secure culture focused on incident and injury prevention•Maintain a strong partnership with local law enforcement agencies•Develops partnerships with investigators; sharing information to resolve theft and fraud issues•Lead a culture of sales and expense financial accountability•Drive physical security standards that will prevent loss of merchandise and property damage•Utilize safe and secure reporting to identify, prioritize, and respond to theft trends•Influence a shortage-awareness culture; understand how operational procedures impact gross margin; utilize tools and reports to identify and prioritize profitability concerns•Lead store Assets Protection employees to resolve high impact, or repetitive issues of internal and external theft•Provide a clean, safe and secure shopping and working environment; report and resolve concerns in partnership with the appropriate leaders Show less

• Executive Team Lead Intern

  • Jun 2011 - Aug 2011

• Senior Target Protection Specialist

  • Jun 2010 - May 2011

• Sales Floor Team Member

  • May 2006 - Jun 2010