Experience

Trinity Products

• United States
• Mining
• 1 - 100 Employee

• Service desk II

  • May 2019 - Present



SSM Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Tier 1 & 2 support tech

  • Mar 2018 - May 2019

• Tier 2 Support

  • Feb 2018 - May 2019



BJC HealthCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Field Service Technician

  • Feb 2017 - Mar 2018



Elsevier

• Netherlands
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Analyst

  • Feb 2016 - Sep 2016

   Promptly and courteously responded to and resolved customers’ requests via phone and live chat including complaints, inquiries, and requests for service.  Read and respond appropriately to all Elsevier email communication sent to help desk related distribution.  Utilized Admin Consult software program to diagnose and effectively resolve issues while creating tickets in Oracle’s Right Now.  Online tech support for the following products: o Vital Source books o Intel Education books o Exam view generator and manager application o Evolve.Elsevier.com website



ITT Technical Institute

• Student Worker

  • Mar 2015 - Mar 2016

  Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. •Confer with network users about how to solve existing system problems. •Computer Reimaging. •Replacing Computer Terminals. •Providing Tutoring Services for students in Physical Networking, College Math 1, College Math 2, Client Server 1 & 2, and Introduction to Networking. •Presentations to students in classrooms teaching them how to navigate e-portfolio, virtual library, and student portal.



Ferguson Municipal Public Library

• Network Systems Intern

  • Apr 2015 - Jun 2015

  Help setup and install new computers and smart boards throughout the library Troubleshoot problems with the patch panel and switches •Computer Reimaging •Sniff wires to determine which are going where •Setup and install software to maintain library security Help setup and install new computers and smart boards throughout the library Troubleshoot problems with the patch panel and switches •Computer Reimaging •Sniff wires to determine which are going where •Setup and install software to maintain library security