Experience

The Reserves Network (formerly Resource Staffing)

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Field Service Manager

  • Aug 2021 - Present

  Facilitate ongoing training for new hires in the field. Cultivate existing home builder clients as well as cold calling potential new home builder clients.

• New Home Sales Consultant

  • Apr 2018 - Present

  Manage new home communities for multiple Austin based homebuilders. Facilitate and direct sales property showings for potential homebuyers. Schedule appointments/return visits for Sales Agents to qualify buyers to go to contract. Provide counsel/support and address concerns to families purchasing a first home.



Austin Onsite Services

• Austin, Texas Area

• New Home Sales Assistant

  • Oct 2011 - Mar 2018

  Manage multiple home communities for Austin based homebuilder. Facilitate and direct sales property showings for potential homebuyers. Schedule appointments/return visits for Sales Agents to qualify buyers to go to contract. Provide counsel/support and address concerns to families purchasing a first home. Manage multiple home communities for Austin based homebuilder. Facilitate and direct sales property showings for potential homebuyers. Schedule appointments/return visits for Sales Agents to qualify buyers to go to contract. Provide counsel/support and address concerns to families purchasing a first home.



Main Street Homes

• Austin, TX

• Credit Advocate/Home Buyer's Club Manager

  • Feb 2009 - Aug 2011

  Managed Homebuyers Club and implemented new homebuilder Credit Advocate Program. Reviewed online applications, gathered data, and analyzed credit reports for credit challenges. Developed credit improvement strategies and streamlined action plans to meet home building deadlines. Created and updated bi-weekly progress reports to sales and mortgage teams. Coordinated and conducted credit seminars at promotional sales events to instruct buyers on credit do’s and don’ts. • Achieved a 68.7%… Show more Managed Homebuyers Club and implemented new homebuilder Credit Advocate Program. Reviewed online applications, gathered data, and analyzed credit reports for credit challenges. Developed credit improvement strategies and streamlined action plans to meet home building deadlines. Created and updated bi-weekly progress reports to sales and mortgage teams. Coordinated and conducted credit seminars at promotional sales events to instruct buyers on credit do’s and don’ts. • Achieved a 68.7% graduation-to-close ratio for Credit Advocate Program. • Proficient in Credit Xpert Simulator Tool and Homebuyer Tracking System. Show less Managed Homebuyers Club and implemented new homebuilder Credit Advocate Program. Reviewed online applications, gathered data, and analyzed credit reports for credit challenges. Developed credit improvement strategies and streamlined action plans to meet home building deadlines. Created and updated bi-weekly progress reports to sales and mortgage teams. Coordinated and conducted credit seminars at promotional sales events to instruct buyers on credit do’s and don’ts. • Achieved a 68.7%… Show more Managed Homebuyers Club and implemented new homebuilder Credit Advocate Program. Reviewed online applications, gathered data, and analyzed credit reports for credit challenges. Developed credit improvement strategies and streamlined action plans to meet home building deadlines. Created and updated bi-weekly progress reports to sales and mortgage teams. Coordinated and conducted credit seminars at promotional sales events to instruct buyers on credit do’s and don’ts. • Achieved a 68.7% graduation-to-close ratio for Credit Advocate Program. • Proficient in Credit Xpert Simulator Tool and Homebuyer Tracking System. Show less



Phalanx Credit Repair

• Dallas/Fort Worth Area

• Credit Restoration Specialist

  • Jul 2003 - Feb 2009

  Consulted approximately 75-100 clients annually on sound credit improvement scenarios. Achieved consistent results and ensured customer retention by 80%. Developed Credit 101 curriculum designed to generate business from Loan Officers, Realtors, Home Builders and Auto Dealerships. Consulted approximately 75-100 clients annually on sound credit improvement scenarios. Achieved consistent results and ensured customer retention by 80%. Developed Credit 101 curriculum designed to generate business from Loan Officers, Realtors, Home Builders and Auto Dealerships.



International Business Machines

• Dallas, TX

• Lead Generation/Marketing Specialist

  • Oct 2000 - Jul 2003

  Generated warm/cold leads for inside sales teams and created only profitability for call center. Converted IBM software partners/affiliates into the Partner World Lead Management System. Consistently met and exceeded call-volume goals, handling an average of 85-100 campaign calls daily. • Employee of the Quarter – 2001. • Employee of the Quarter – 2002. • EXECUTE Team Award – most sales opportunities generated in a quarter. • Quality Call Observation Award – ‘above and beyond’… Show more Generated warm/cold leads for inside sales teams and created only profitability for call center. Converted IBM software partners/affiliates into the Partner World Lead Management System. Consistently met and exceeded call-volume goals, handling an average of 85-100 campaign calls daily. • Employee of the Quarter – 2001. • Employee of the Quarter – 2002. • EXECUTE Team Award – most sales opportunities generated in a quarter. • Quality Call Observation Award – ‘above and beyond’ customer service. Show less Generated warm/cold leads for inside sales teams and created only profitability for call center. Converted IBM software partners/affiliates into the Partner World Lead Management System. Consistently met and exceeded call-volume goals, handling an average of 85-100 campaign calls daily. • Employee of the Quarter – 2001. • Employee of the Quarter – 2002. • EXECUTE Team Award – most sales opportunities generated in a quarter. • Quality Call Observation Award – ‘above and beyond’… Show more Generated warm/cold leads for inside sales teams and created only profitability for call center. Converted IBM software partners/affiliates into the Partner World Lead Management System. Consistently met and exceeded call-volume goals, handling an average of 85-100 campaign calls daily. • Employee of the Quarter – 2001. • Employee of the Quarter – 2002. • EXECUTE Team Award – most sales opportunities generated in a quarter. • Quality Call Observation Award – ‘above and beyond’ customer service. Show less



LA QUINTA INNS

• 1 - 100 Employee

• Assistant General Manager

  • Oct 1996 - Aug 1998

  Managed all facets of a hotel operation at two different locations. Hired, trained and motivated a staff of 20-25 employees. Prepared payroll and work shift schedule. Covered front desk and night audit on sick days. Provided excellent customer service and punctual resolution for all guest and employee concerns. Facilitated property improvement and maintenance supervision. Helped implement aggressive business-to-business marketing strategy to generate more traffic and revenue. • Increased… Show more Managed all facets of a hotel operation at two different locations. Hired, trained and motivated a staff of 20-25 employees. Prepared payroll and work shift schedule. Covered front desk and night audit on sick days. Provided excellent customer service and punctual resolution for all guest and employee concerns. Facilitated property improvement and maintenance supervision. Helped implement aggressive business-to-business marketing strategy to generate more traffic and revenue. • Increased monthly occupancy by an average of 35%. • Achieved scores of 90% or higher on eight quarterly QC inspections. Show less Managed all facets of a hotel operation at two different locations. Hired, trained and motivated a staff of 20-25 employees. Prepared payroll and work shift schedule. Covered front desk and night audit on sick days. Provided excellent customer service and punctual resolution for all guest and employee concerns. Facilitated property improvement and maintenance supervision. Helped implement aggressive business-to-business marketing strategy to generate more traffic and revenue. • Increased… Show more Managed all facets of a hotel operation at two different locations. Hired, trained and motivated a staff of 20-25 employees. Prepared payroll and work shift schedule. Covered front desk and night audit on sick days. Provided excellent customer service and punctual resolution for all guest and employee concerns. Facilitated property improvement and maintenance supervision. Helped implement aggressive business-to-business marketing strategy to generate more traffic and revenue. • Increased monthly occupancy by an average of 35%. • Achieved scores of 90% or higher on eight quarterly QC inspections. Show less



Julius Schepps Distributors

• East Texas Region

• Regional On-Premise Sales Representative

  • Oct 1995 - Oct 1996

  Marketed liquor products to owners, managers and bartenders at various on-premise locations. Conducted wine/beer tastings to spread product knowledge and educate target demographic. Successfully converted brand loyal customers to distributor’s brands using innovative Point-of-Sale merchandise. Launched and promoted the new Tequila Rose Liquor and Honey Brown Lager brands in East Texas region. • Enhanced new liquor/beer sales by 40%. • Increased overall regional product sales by 85%. Marketed liquor products to owners, managers and bartenders at various on-premise locations. Conducted wine/beer tastings to spread product knowledge and educate target demographic. Successfully converted brand loyal customers to distributor’s brands using innovative Point-of-Sale merchandise. Launched and promoted the new Tequila Rose Liquor and Honey Brown Lager brands in East Texas region. • Enhanced new liquor/beer sales by 40%. • Increased overall regional product sales by 85%.