Experience

Mobile Klinik

• Canada
• Consumer Services
• 200 - 300 Employee

• Vice President Operations and Business Development

  • Apr 2016 - Present

  Introducing to Canada a new , innovative retail concept in Smartphone repair and services. Professional Smartphone repair featuring while you wait repairs in 60 minutes, expert technicians and premium quality parts, immediate free diagnosis and LIFETIME parts and labor guarantee. Introducing to Canada a new , innovative retail concept in Smartphone repair and services. Professional Smartphone repair featuring while you wait repairs in 60 minutes, expert technicians and premium quality parts, immediate free diagnosis and LIFETIME parts and labor guarantee.



Easy Home and Easy Financial Services

• Mississauga Ontario

• Senior Vice President Retail

  • Jan 2015 - Dec 2015



easyfinancial Services

• Canada
• Financial Services
• 500 - 600 Employee

• Vice President, Retail

  • Jan 2014 - Dec 2015

  Led aggressive growth strategy for Consumer Finance Retail operations nationally opening over 100 new Branches in 18 months delivering record sales and profits. Built, implemented and executed an end to end sales process, a cross functional new Branch opening roadmap, a comprehensive performance management and 'How we go to work' structure for Branch Managers, Regional Managers, and Division VP's, a 'Toolkit' approach to assist in enabling the RM's and DVP's to effectively coach the… Show more Led aggressive growth strategy for Consumer Finance Retail operations nationally opening over 100 new Branches in 18 months delivering record sales and profits. Built, implemented and executed an end to end sales process, a cross functional new Branch opening roadmap, a comprehensive performance management and 'How we go to work' structure for Branch Managers, Regional Managers, and Division VP's, a 'Toolkit' approach to assist in enabling the RM's and DVP's to effectively coach the Branch Managers on key deliverables, a conversion rate focus focused on behavioral best practices, and a Hiring Profile for recruiting in a relationship, specialty sales environment . Comprehensive P and L, Budgeting, Financial forecasting, audit compliance, store site selection and design accountabilities. Show less Led aggressive growth strategy for Consumer Finance Retail operations nationally opening over 100 new Branches in 18 months delivering record sales and profits. Built, implemented and executed an end to end sales process, a cross functional new Branch opening roadmap, a comprehensive performance management and 'How we go to work' structure for Branch Managers, Regional Managers, and Division VP's, a 'Toolkit' approach to assist in enabling the RM's and DVP's to effectively coach the… Show more Led aggressive growth strategy for Consumer Finance Retail operations nationally opening over 100 new Branches in 18 months delivering record sales and profits. Built, implemented and executed an end to end sales process, a cross functional new Branch opening roadmap, a comprehensive performance management and 'How we go to work' structure for Branch Managers, Regional Managers, and Division VP's, a 'Toolkit' approach to assist in enabling the RM's and DVP's to effectively coach the Branch Managers on key deliverables, a conversion rate focus focused on behavioral best practices, and a Hiring Profile for recruiting in a relationship, specialty sales environment . Comprehensive P and L, Budgeting, Financial forecasting, audit compliance, store site selection and design accountabilities. Show less



Shaw Communications

• Canada
• Telecommunications
• 700 & Above Employee

• National Director, Retail

  • Jul 2011 - Dec 2013

  Built cross functional team to bring Shaw Retail to life from conception to store opening. Developed and led overall strategy, structure, communication, mission, guiding principles, store design and functionality, compensation and staffing models, hiring profiles, processes and procedures, team hiring , sales tactics , budget and P and L management. Established and enabled relationships with various departments within Shaw in a shared services environment to deliver best in class… Show more Built cross functional team to bring Shaw Retail to life from conception to store opening. Developed and led overall strategy, structure, communication, mission, guiding principles, store design and functionality, compensation and staffing models, hiring profiles, processes and procedures, team hiring , sales tactics , budget and P and L management. Established and enabled relationships with various departments within Shaw in a shared services environment to deliver best in class customer experience. Chaired Executive Steering and Working Team Committees. New Shaw Retail store awarded the Excellence in Retail 2013 Store Design Award at Retail Council of Canada Conference. Show less Built cross functional team to bring Shaw Retail to life from conception to store opening. Developed and led overall strategy, structure, communication, mission, guiding principles, store design and functionality, compensation and staffing models, hiring profiles, processes and procedures, team hiring , sales tactics , budget and P and L management. Established and enabled relationships with various departments within Shaw in a shared services environment to deliver best in class… Show more Built cross functional team to bring Shaw Retail to life from conception to store opening. Developed and led overall strategy, structure, communication, mission, guiding principles, store design and functionality, compensation and staffing models, hiring profiles, processes and procedures, team hiring , sales tactics , budget and P and L management. Established and enabled relationships with various departments within Shaw in a shared services environment to deliver best in class customer experience. Chaired Executive Steering and Working Team Committees. New Shaw Retail store awarded the Excellence in Retail 2013 Store Design Award at Retail Council of Canada Conference. Show less



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Vice President Sales and Operations Canada,Rogers Retail

  • 2004 - 2010

  Sales,service and Operations responsibilities for all Rogers corporately owned stores nationally operating under Rogers Plus and Fido banners. Delivering profitable growth for each banner regionally and nationally leading a team of 5 Directors and 4,000 frontline employees. Best in class customer experience,employee productivity and employee engagement scores. Designed and built sales and operations teams and succesfully integrated Rogers Plus and Fido chains into Rogers… Show more Sales,service and Operations responsibilities for all Rogers corporately owned stores nationally operating under Rogers Plus and Fido banners. Delivering profitable growth for each banner regionally and nationally leading a team of 5 Directors and 4,000 frontline employees. Best in class customer experience,employee productivity and employee engagement scores. Designed and built sales and operations teams and succesfully integrated Rogers Plus and Fido chains into Rogers Retail division along with traditional Rogers Video stores. Executional and process management excellence . Change management and partnering with other departments in taking Brand Strategy and designing the Sales and Operational structure to make it come to life for both the customer and the frontline employee. Implementation discipline producing integrated customer centric programs working with shared services in cross functional enviroment. Design, lead and manage compensation and commission structures to ensure alignment with Organizations strategic goals. Design and lead employee profile initiatives to develop high performing teams and specifically identify talent with attributes enabling them to be successful in a specialty sales,relationship selling enviroment. , Retail lead and voice on Executive Steering Teams.

• Vice President and General Manager Eastern Canada, Rogers Retail

  • 2002 - 2004

  Introduce rigor and best practices for the video chain to develop core competencies beyond the traditional movie and games rental business. Embedded focus on the customer experience,sales culture,driving results,accountability and ensured that chain became strategic and added value to the core businesses of RCI. Championed integrating cable and wireless sales and service into all stores across Canada. Opened and established new markets in Quebec, Newfoundland, and PEI.



7-Eleven

• United States
• Retail
• 700 & Above Employee

• Market Manager (Director of Operations) Ontario.

  • 1991 - 2002

  Leadership to Area Managers and Store Managers to increase market share and profitability and enhance customer experience and employee engagement. Inventory management processes to optimize in stock efficiency, introduce ongoing stream of new products,discipline for effective ordering and escalation process for key item out of stocks. Create structure to support strategy.Develop key priorities ,tactics and accountabilities with clear metrics and scorecards to deliver on strategy… Show more Leadership to Area Managers and Store Managers to increase market share and profitability and enhance customer experience and employee engagement. Inventory management processes to optimize in stock efficiency, introduce ongoing stream of new products,discipline for effective ordering and escalation process for key item out of stocks. Create structure to support strategy.Develop key priorities ,tactics and accountabilities with clear metrics and scorecards to deliver on strategy and targets. Manage key vendor relationships and provide regional voice to national support departments. Show less Leadership to Area Managers and Store Managers to increase market share and profitability and enhance customer experience and employee engagement. Inventory management processes to optimize in stock efficiency, introduce ongoing stream of new products,discipline for effective ordering and escalation process for key item out of stocks. Create structure to support strategy.Develop key priorities ,tactics and accountabilities with clear metrics and scorecards to deliver on strategy… Show more Leadership to Area Managers and Store Managers to increase market share and profitability and enhance customer experience and employee engagement. Inventory management processes to optimize in stock efficiency, introduce ongoing stream of new products,discipline for effective ordering and escalation process for key item out of stocks. Create structure to support strategy.Develop key priorities ,tactics and accountabilities with clear metrics and scorecards to deliver on strategy and targets. Manage key vendor relationships and provide regional voice to national support departments. Show less



Pizza Pizza Limited

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Senior District Sales Manager

  • 1984 - 1991

  Responsible for sales,operations,customer experience and franchisee relations for Ontario Region. Led Sales and Operations team through period of rapid expansion growing to 265 stores and commanding 75% of the Southern Ontario home delivery market. Responsible for sales,operations,customer experience and franchisee relations for Ontario Region. Led Sales and Operations team through period of rapid expansion growing to 265 stores and commanding 75% of the Southern Ontario home delivery market.