Cargo Revenue Management Analyst

• Apr 2023 - Present

Performance Analyst

• May 2022 - Apr 2023

• Understand the data requirements to measure each service performance indicator. • Reviewed the existing system configurations and determined the requirements to properly measure and substantiate the performance indicator scores. • Assisted the Quality Manager in the development of briefing materials to inform the delivery and business support teams of the performance measurement requirements. • Worked with each delivery and support team lead to better understand the performance of their element of the highway service. • Made use of existing proprietary software to develop tool sets that enable the performance data to be viewed specifically with each highway service and holistically across the service. • Prepare performance indicator reports and presentations for review and discussion at the different service management meetings. • Assisted in the management and compliance of the Internal Management System (IMS) and Document Management System (DMS) • Supported the Quality Manager in the development of compliance documents • Supported the Quality Manager in the coordination and support to internal (i.e. EFQM) and external (i.e. BSI) audits • Undertake planned audits as required across the Division or across other business groups / Division if requested • Created Power Bi reports using company databases such as SQL and Excel to help monitor performance Show less

Graduate Business Scheme

• Aug 2020 - May 2022

• Project Managed the Mobilisation and Demobilisation of a depot within the business that required skills in time management, budget management and client relations • Developed the Environmental Strategy for the Milton Keynes Division • Responsible for developing 3 Environmental initiatives that were entered into the VINCI International Awards, this included Business cases, supporting video trailers and critical analysis • Organised an International Safety Day Event for the Business which involved a large budget and event management Show less

Bar Staff

• May 2017 - Sep 2018

Accounts Assistant

• Apr 2018 - Jun 2018

Working in the Finance department within Brunning and Price. I was responsible for entering invoices into the company accounting software and making sure that everything was entered correctly and matched, if there was something wrong I was to report the manager to make sure this issue was resolved. Further to this I was responsible for calling managers of the pubs to make sure all invoices were collected for me to complete by the end of the financial week.