Experience

Neuron Mobility

• Singapore
• IT Services and IT Consulting
• 100 - 200 Employee

• City Operations Manager

  • Apr 2023 - Present

  I currently oversee our City Operations throughout Alberta. Specifically in Calgary, Lethbridge, Red Deer, Airdrie and Lacombe.

• Operations Manager

  • Jan 2023 - Present

• Operations Manager

  • Jul 2022 - Present

• Operations Manager

  • Mar 2022 - Present

• Operations Manager

  • Jun 2021 - Present



MK Auto Group

• Canada
• Automotive
• 1 - 100 Employee

• Team Lead

  • Dec 2020 - Jun 2021

• Customer Service Representative

  • Jan 2020 - Dec 2020



car2go North America

• Fleet Parking and Citation Analyst

  • May 2018 - Dec 2019

  In this role I lead cost optimization projects across ten North American markets and over 6,000 vehicles. This includes data analysis, trend forecasting and budget forecasting. I work with several internal departments and external stakeholders for execution of projects and best practice improvements in our Operations department.Through analysis and best practice improvements I was able to reduce costs in all markets ranging from 10% to 30%. Cost reduction activities also lead to additional revenue opportunities and improved member satisfaction. Show less

• General Manager

  • Jun 2015 - May 2018

  In this role I oversaw the overall operations in Austin, Texas. I lead a team of up to 20 individuals across marketing, fleet and customer service teams. I was responsible for overall budget and revenue forecasting, contract procurement, accounting and P&L accountability.As the face of the local operations I was the main point of contact for all external outreach. I participated in media interviews in radio, print and television. I met with local government officials, major business stakeholders and the Chamber of Commerce as part of the community relations in this role.For B2C and B2B sales I created a new revenue generation tool for our local operations which lead to a steady increase in sales revenue and was utilized in other markets to increase their sales revenue. Show less

• Fleet Manager

  • May 2012 - May 2015

  As the location's first Fleet Manager I helped launch the operations and build the team and procedures. As one of the first cities in our startup policies and procedures I created were duplicated as best practices across other locations. Our fleet operations exceeded expectations and lead to a higher than expected growth plan. Starting with 150 vehicles we grew to 600 vehicles - increasing our operational footprint across the city. I managed a team of up to 25 people directly and worked with external contractors. Other duties included vehicle repair processes, insurance and claims, budget and contract procurement, and vehicle logistics. I worked closely with our Marketing and Customer Service teams to ensure we had the best product for our membership. Show less



Enterprise Rent-A-Car

• Branch Manager

  • 2008 - 2012

  In this role I oversaw branch operations in both the Calgary and Red Deer region. I lead a team of customer service and sales associates to achieve success with customer satisfaction, sales and growth targets. In both Calgary and Red Deer I lead the branches to exceed growth targets while maintaining greater than average customer satisfaction scores. Employee growth and development was a large factor to our success. Under my tutelage I had over 10 employees get promoted to either Assistant or Branch Manager positions throughout the company. On five separate occasions the locations I managed won customer service and/or growth awards for best in the province when compared to up to 50 other stores. Show less