James Echeverria

Cloud Customer Success Manager at Ingram Micro Cloud
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Bio

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Credentials

  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Jun, 2022
    - Nov, 2024
  • Licensed Insurance Agent (Personal Lines, Life, Commercial)
    New York State

Experience

  • Ingram Micro Cloud
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Cloud Customer Success Manager
      • Oct 2021 - Present

      -Develop and execute proactive and customer specific business strategies to grow and retain the recurring revenue base-Enable SMB Managed Service Providers to drive a customer success strategy within their own business

    • Cloud Market Development Specialist
      • Nov 2018 - Oct 2021

      - Function as the primary AvePoint resource for the category vendor, re-seller and sales- Provide pre-sales and post-sales consultation for Ingram partners- Identify opportunities and following up on sales leads- Work alongside management to implement and develop sales strategy- Create sales strategies and go to market plans for Ingram partners- Provide remote and onsite technical demonstrations- Represent Ingram Micro at company and Vendor events throughout the US - Cross-sell other solutions.- Developing and maintaining sales pipeline in order to meet objectives - Increasing new business while securing existing customer base- Prospecting by making and following up on sales calls

  • State Farm
    • United States
    • Insurance
    • 700 & Above Employee
    • Agency Owner
      • Jul 2017 - Sep 2018

       Each month we grew our customer base by at least 25 households  Our office achieved Top 5 in Homeowners and Health Sales in our Buffalo South Region  Our office achieved Top 10 in Auto and Life Sales in our Buffalo South Region  Developed and maintained business relationships  Each month we grew our customer base by at least 25 households  Our office achieved Top 5 in Homeowners and Health Sales in our Buffalo South Region  Our office achieved Top 10 in Auto and Life Sales in our Buffalo South Region  Developed and maintained business relationships

  • Allstate
    • United States
    • Insurance
    • 700 & Above Employee
    • Agency Owner
      • Nov 2015 - Apr 2017

       Identifying prospective customers using established lead methodologies  Sold auto, home, umbrella and other insurance products using consultative sales techniques  Counseling and advising prospects and policyholders on matters of insurance coverage that is tailored to their specific situational need  Developing and maintaining business relationships  Creating various incentive programs and contests designed to drive sales and exceed production goals  Underwrite new business risk against current company guidelines  Train, monitor and support new hires  Oversee and provide customer service to ensure customer satisfaction and retention.

  • GEICO
    • United States
    • Insurance
    • 700 & Above Employee
    • Insurance Agent
      • Apr 2010 - Jul 2015

       Provided customer service and sales over the phone in a call center setting, servicing roughly 65 customers per day  Processed Renewals, Endorsements, Cancels, Reinstatement, Billing disputes, Policy Reviews and Retention efforts for over 40 states  Sales experience included selling Home Owners, Renters Insurance, Landlords Insurance, Personal Article Policies, as well as Identity Theft Protection  Licensed Agent in 48 states.  10x Team Top Agent Award Winner  Took part in Agent Development program to help new hires.

  • UPS
    • United States
    • Truck Transportation
    • 700 & Above Employee
    • Outboud/Inbound Supervisor
      • Oct 2007 - Oct 2010

       As a logistics supervisor for UPS I was able to run 8 different operations including inbound, outbound, worker safety, processing, and airport processing.  At any time I would oversee between 10-60 workers  As a logistics supervisor for UPS I was able to run 8 different operations including inbound, outbound, worker safety, processing, and airport processing.  At any time I would oversee between 10-60 workers

Education

  • State University of New York College at Buffalo
    Bachelor's degree

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