IT System Admin

• Sep 2023 - Present

IT Systems Engineer

• May 2022 - Sep 2023

Currently I play a pivotal role in ensuring the smooth operation and maintenance of IT systems infrastructure. Taking on responsibilities such as being the project owner and technical lead on several key tasks: • AWS -> Azure VM/SQL migrations • MFA rollout • Windows update strategy • Veeam O365 backup implementation • Salesforce infrastructure implementation I am proud to have contributed to the organization’s success and growth whilst also gaining experience in the following: ‣Microsoft O365 ‣Admin Centre ‣Onedrive ‣Sharepoint ‣Teams ‣Exchange ‣Intune ‣Mimecast ‣Screenconnect ‣Halo ‣Jira ‣Confluence ‣8x8 ‣Dropbox ‣AD Audit ‣Check MK ‣Datadog ‣Jamf ‣DeepFreeze ‣Lansweeper ‣Crowdstrike ‣Azure ‣Azure AD ‣Backup Center ‣Storage Accounts ‣Enterprise Applications ‣App Registrations ‣SQL Managed Instances ‣Azure Migrate ‣AWS ‣EC2 ‣S3 ‣RDS ‣IAM ‣VMware ‣Hyper-v ‣Zscaler ‣Keeper ‣PagerDuty Show less

IT Project Engineer

• Mar 2022 - May 2022

This was a great opportunity to work alongside the project team on a Mac OS upgrade rollout. Throughout my career I had predominately worked with Windows OS and I saw this as a chance to broaden my skillset carrying out the following: • Upgrading Sierra, High Sierra & Mojave to Catalina • Troubleshooting any errors or failures • Identifying hardware component failures & organizing RMA I gained experience in the following: ‣Intune ‣Azure ‣Jamf ‣MacOS ‣Terminal/Bash This was a great opportunity to work alongside the project team on a Mac OS upgrade rollout. Throughout my career I had predominately worked with Windows OS and I saw this as a chance to broaden my skillset carrying out the following: • Upgrading Sierra, High Sierra & Mojave to Catalina • Troubleshooting any errors or failures • Identifying hardware component failures & organizing RMA I gained experience in the following: ‣Intune ‣Azure ‣Jamf ‣MacOS ‣Terminal/Bash

Senior Systems Administrator

• Nov 2021 - Feb 2022

During my time at Lewmar I provided support to level 1 & level 2 support technicians when escalated as well as completing and overseeing several key tasks/projects such as: • UPS installations • Wi-Fi Surveys • Increased AD security across several domains • Created and implemented a patching process for windows desktops and servers • Documented and created processes for new user setup, leavers offboarding / account decommissioning, new computer builds & IT support request generation I gained experience in the following: ‣ServiceNow ‣N-able ‣Lansweeper ‣Tenable ‣Crowdstrike ‣O365 ‣Intune ‣Secret Server ‣VMware ‣Hyper-V ‣Windows Server2008-2019 ‣Windows11 ‣AD ‣Group Policy Show less

European Systems Admin

• May 2019 - Nov 2021

To provide administrative & technical support both remotely and on-site to the following locations: Southampton, Birmingham, Peterborough, Scunthorpe (UK), Italy, Germany, Poland, France, India and Singapore. Experience in the following: ‣ Microsoft O365 ‣ Admin Centre ‣ Onedrive ‣ Sharepoint ‣ Teams ‣ Exchange ‣ ManageEngine ‣ Patch Mgmt ‣ OS Deployment ‣ Mobile Mgmt ‣ ServiceDesk+ ‣ Asset Mgmt ‣ Nutanix ‣ Prism Central ‣ Cisco Meraki ‣ Cisco Umbrella ‣ Active Directory ‣ Users ‣ Computers ‣ Print Mgmt ‣ Shared Folders ‣ Win10 ‣ Server 2012 ‣ Android ‣ Apple I work as part of a global team of infrastructure support and in-house developers and together we carry out a wide range of projects that typically I will be leading onsite in any of the destinations listed above with the remote support of the team back in the UK for any given period of time throughout the year. With the in-house developers, we the infrastructure team support them and their 100 + applications/programs at a user level. Good understanding and working knowledge of compliance regarding GDPR, computer misuse and company security/data integrity which I take very seriously within my role. Show less

IT Support

• Sep 2015 - May 2019

IT Support with TJ Morris, responsible for supporting the IBM Power Systems environment as well as providing IT support to 400 staff in the 1.2 million square foot Southern Distribution Centre in Wiltshire. Being part of the team from the moment the business began to operate it's southern expansion was a great experience for me. I was able to learn at a fast pace as it was moving at one. I learnt quickly, developed high standards for myself and had the opportunity to complete a number of tasks independently as well as be heavily involved in all team projects ranging small to large from start to finish including: The installation of all IT equipment in the warehouse such as voice picking solutions, reach truck terminals, zebra/xerox printers, PC/laptop work stations, hand held devices, door access control/swipe access, APs, UPS, Juniper switches and CCTV. Then maintaining, repairing or upgrading all of the equipment when necessary to make sure the business was fully operational with high availability that would result in goods coming in, products being picked and deliveries leaving as efficiently as possible. Supporting all stores in the southern region with their EPOS requirements making sure deadlines were met for the store opening. Then ensuring a high uptime was maintained which effectively made sure that staff at the stores could cope with higher demand and also that the customer experience was as smooth as possible from a technical standpoint. I was also able to gain experience in the administration of IT systems and software such as: • Active Directory • Microsoft Exchange • IBM iSeries / AS400 • Microsoft Office • VOIP Telephony • Voice picking • Citrix • Wi-Fi • Remote support • Print management • User management • In-house programs Show less

Data Cable Engineer

• Feb 2015 - Sep 2015

The work carried out whilst in this position was the following; • Running Cat 5 , Cat 6 and Fibre optic cables • Main servers and single/quadruple data points. • Installing the data to the network at both ends using various hand held tools and machinery. • Carrying out risk assessments and method statements daily to ensure all work carried on the project is done safely and also correctly. The work carried out whilst in this position was the following; • Running Cat 5 , Cat 6 and Fibre optic cables • Main servers and single/quadruple data points. • Installing the data to the network at both ends using various hand held tools and machinery. • Carrying out risk assessments and method statements daily to ensure all work carried on the project is done safely and also correctly.