Branch Manager

• Sep 2022 - Present

Customer Service Representative

• Nov 2021 - Sep 2022

Repair Technician

• Apr 2021 - Nov 2021

Service Supervisor

• Dec 2016 - Apr 2020

• Enforcement of company safety policies and procedures • Oversee SSR service operations in central Orange County area • Conduct all sales / service related training for members of my service team • Manage key performance indicators for SSR's with regards to rental / sales metrics • Creation of performance development plans for jeopardy employees • Direct involvement in training / development of new associates • Oversee account collection efforts made by team members • Certified SMITH Driving System trainer Show less

Branch Manager

• Nov 2011 - Oct 2016

• Enforcement of company safety policies and procedures • Conducting of monthly safety meetings• Performing annual safety audits• Employee payroll• Managed branch static equipment levels to keep a steady turnaround of rental equipment. • Account payables• Hiring of new associates• Training, mentoring, and coaching of facility associates• Worked directly with inside / outside sales staff to achieve fiscal sales goals• Following up with new and established customers to ensure customer service satisfaction. • Exceeded company sales objectives with the silver award for branch sales growth in 2014 • Conducting quarterly equipment inventories, and annual parts inventories Show less

Inside Sales Representative

• Sep 2009 - Nov 2011

• Answering incoming phone calls providing customers with rental, sale, and leasing solutions for upcoming projects • Creation, and termination of rental orders• Dispatch of drivers and technicians for equipment deliveries, pickups, and equipment service calls• Coordinating equipment demonstrations with outside sales staff• Audit equipment stock levels to ensure proper min/max equipment levels • Assist with account collection efforts• Setup of new customer accounts• Following up with customers to ensure service satisfaction Show less

Equipment Technician

• Oct 2003 - Sep 2009

• Troubleshoot, service, and repair of rental equipment• Creating / inputting of equipment service records• Physical quality control of rental equipment• Assisting sales staff with equipment demonstrations providing answers to any technical questions that are presented • Performing job walks with outside sales staff providing customers with equipment layout options• On-site service calls for customers having equipment technical, or setup issues