James Donovan
IT Manager at DSFederal- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA Security+
CompTIANov, 2021- Oct, 2024 -
AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS)Mar, 2020- Oct, 2024
Experience
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DSFederal
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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IT Manager
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Feb 2019 - Present
Establish corporate vision and annual plans and budgets for the internal IT department. Managed and led all internal IT projects, schedules, and budgets. Supervise internal IT and help desk team including recruiting, tasking, growth, training, and performance evaluations. Mentor IT intern program and direct training on AWS, CloudFormation, networking, powershell, and other topics. Set policy for and administrate corporate resources, including Google Workspace, Office 365, Azure Active Directory, AWS, etc. - Planned, led, and executed corporate-wide migration from Google Workspace to a Microsoft 365 environment.- Deployed and managed Azure Active Directory for all users including enrolling all corporate devices in Microsoft Endpoint Manager and establishing application and device configuration profiles.- Conducted enterprise MFA rollouts for both Google Workspace and Microsoft 365, including SSO integrations and end-user training- Oversaw transition of in-office employees to remote workforce in response to the COVID-19 pandemic with no downtime.- Directed a complete migration from traditional on-premises infrastructure to a fully cloud-based environment located in AWS.- Migrated an on-premise PBX phone system to Microsoft Teams.- Developed and maintained IT security policies and procedures in order to bring corporate practices into compliance with industry cybersecurity standards (NIST 800-171, CMMC, ISO 27001, etc.).Implemented Configuration, Patch, Vulnerability, and Change Management procedures in order to standardize IT processes.
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Quality Manager
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Nov 2017 - Sep 2022
Managed ISO 9001:2015 quality process and lead recertification efforts including coordinating with external auditors, performing internal gap analyses and remediations, planning of on-site audits, and guiding internal team members and auditor throughout the process. Member of the Program Management Office (PMO), responsible for reviewing and updating corporate quality processes and standards.
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IT Support and Technology Coordinator
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May 2018 - Jan 2019
Planned, implemented, and maintained updates to network infrastructure including Ubiquiti switches, access points, and Sonicwall firewall appliances. Responded to security incidents and threats with remediation plans and gap analyses to prevent future occurrences. Architected, tested, deployed, and maintained multiple corporate applications both in AWS and on-premise utilizing VMWare.
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Corporate IT Support
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Jan 2016 - Apr 2018
Performed first and second level enterprise technical support. Led migration of corporate web application to AWS, and conducted regular server security scans. Triaged help desk issues submitted through the ticketing system and assigned them to the appropriate departments. Assisted with account creation and IT equipment distribution for new and current DSFederal employees. Maintained internal IT inventory system and directed annual inventory audits.
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Process Quality Support
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Sep 2016 - Nov 2017
Performed internal process QA for both corporate business units (Training, Quality, etc) and software development projects. Served as member of the appraisal team during an external CMMI-Dev audit performed by an external auditor
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Trow & Rahal PC
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United States
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Legal Services
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1 - 100 Employee
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Communications Coordinator
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Aug 2013 - Aug 2015
Performed first level tech support, functioned as primary point of contact with outside IT managed service providers, managed and monitored firm web and social media presence, as well as additional administrative duties. Consulted on both a launch of a second firm website and a redesign of the primary site for responsive and SEO purposes and was responsible for maintaining all website updates and web traffic monitoring. Processed and updated payroll, timesheets, and PTO for administrative and legal staff. Assisted attorneys in scheduling client meetings, speaking engagements, and consultations, and maintained shared firm calendar
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Administrative Assistant
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Feb 2012 - Jul 2013
Maintained office supplies and inventory, processed incoming and outgoing mail, and provided general admin, operations, and tier 1 IT support. Consulted on new website design and launch and served as primary contact with outside web design team. Assisted in closing old client files and updated the closed file process for greater efficiency.
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