Experience

TEAM Software

• United States
• Software Development
• 1 - 100 Employee

• Senior Software Support Consultant

  • Sep 2022 - Present

• Software Support Consultant

  • Jun 2021 - Sep 2022



Premier Software Solutions

• Events Services

• Senior Customer Care Analyst

  • Sep 2019 - Jun 2021

• 2nd Line Customer Care Analyst

  • Oct 2014 - Sep 2019



Gemini Devices

• United Kingdom
• Computers and Electronics Manufacturing

• IT Apprentice

  • Apr 2013 - Apr 2014

  This apprenticeship was broken down into two different qualifications: - Level 3 Extended Diploma in ICT Systems and Principles. This portion was completed within the college and included units on Network Management, Website Design and IT Technical Support. - Level 3 Diploma in Professional Competence for IT & Telecom Professionals. This portion was completed at the workplace, where I had to demonstrate the theory which we had learnt at college, and included units on Software Installation and Upgrade, Project Management and Security of IT Systems. During my work placement I worked in the Gemini Devices section of Box, who are a manufacturer of Android based tablets and Smartphones. My role within the Gemini Devices repair centre was to: - Repair customer’s faulty units and log repair notes on an internal database. - Repair and refurbish faulty stock ready for resale. - Process purchase orders from other companies for their own repairs.



Tesco Distribution

• Truck Transportation
• 100 - 200 Employee

• Warehouse Operative

  • Sep 2012 - Mar 2013

  - Loading/unloading stock to/from trailers. - Replenishment/marshalling of stock intake. - Loading/unloading stock to/from trailers. - Replenishment/marshalling of stock intake.