Experience

Chetwood Financial Limited
• United Kingdom
• Banking
• 100 - 200 Employee
• Operations Resource Manager

  • Oct 2022 - Present


Serco

• France
• Oil and Gas
• 1 - 100 Employee

• Planning Architect

  • Oct 2018 - Sep 2022

  Responsible for recruitment, embedding and the overall upskilling of Planning Architects and Analysts within Serco management function. Consultative and bid assurance modelling project management for any new business or retender to Serco. Responsible for recruitment, embedding and the overall upskilling of Planning Architects and Analysts within Serco management function. Consultative and bid assurance modelling project management for any new business or retender to Serco.



Convergys Intelligent Contact

• United Kingdom
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Workforce Planning Manager

  • Jul 2018 - Oct 2018

  Responsible for Vodafone UK capacity planning and scheduling circa 2k staff across multiple UK locations. Client stakeholder management. Management of a team of analysts based globaly. Responsible for Vodafone UK capacity planning and scheduling circa 2k staff across multiple UK locations. Client stakeholder management. Management of a team of analysts based globaly.

• Resource Planning Manager

  • May 2016 - Jul 2018

  Responsible for planning functions (Strategic Capacity Planning, Forecasting, Scheduling and Management Information development). Responsibilities range multiple contracts across multiple sites Responsible for planning functions (Strategic Capacity Planning, Forecasting, Scheduling and Management Information development). Responsibilities range multiple contracts across multiple sites



Capita

• Canada
• Financial Services
• 1 - 100 Employee

• Capacity Planning Manager

  • Jul 2015 - May 2016

  Overall accountability for the forecasting, planning and resourcing across 30 sites supporting Primary Care Support England on behalf of the NHS. Management of Key Performance Indicators for each of the six work streams on behalf of the Business Unit Directors. Responsible for the overall management of the recruitment budget for growth, and replacement for attrition, where appropriate Overall accountability for the forecasting, planning and resourcing across 30 sites supporting Primary Care Support England on behalf of the NHS. Management of Key Performance Indicators for each of the six work streams on behalf of the Business Unit Directors. Responsible for the overall management of the recruitment budget for growth, and replacement for attrition, where appropriate



E.ON

• Germany
• Utilities
• 700 & Above Employee

• Capacity Planning Analyst

  • Oct 2006 - Jun 2015

  Responsible for the effective delivery of Capacity Plan modules, across all aspects of the business, covering a workforce over multiple sites. Preparation of operational budgets with key stakeholders, challenging efficiencies and driving opportunities for growth Management of the production of a Sales Target Operating model, to embed future acquisitions and campaigns Responsible for the effective delivery of Capacity Plan modules, across all aspects of the business, covering a workforce over multiple sites. Preparation of operational budgets with key stakeholders, challenging efficiencies and driving opportunities for growth Management of the production of a Sales Target Operating model, to embed future acquisitions and campaigns



Vertex Data Science

• United Kingdom
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Senior Analyst

  • Sep 1996 - Oct 2006

  Automation of varied back office functions in synergy to the telephony requirements through specified blending of operations. Project Management leading to implementation into newly acquired areas of resource management. Project Managed the de-regulation of Norweb into the Open Market. Support with the merge of Powergen and TXU Management Information processes onto a single reporting platform Automation of varied back office functions in synergy to the telephony requirements through specified blending of operations. Project Management leading to implementation into newly acquired areas of resource management. Project Managed the de-regulation of Norweb into the Open Market. Support with the merge of Powergen and TXU Management Information processes onto a single reporting platform



Ladbrokes

• Entertainment Providers

• General Manager

  • Sep 1993 - Sep 1996

  Management of store budget, responsible for adhering to Ladbrokes codes of standardised practice of delivery. Accountable for all aspects of employee management, banking and turnover Management of store budget, responsible for adhering to Ladbrokes codes of standardised practice of delivery. Accountable for all aspects of employee management, banking and turnover



DEERHUNTER CLOTHING LIMITED

• United Kingdom
• Wholesale

• Concession Manager

  • Feb 1992 - Sep 1993

  Whilst I had been in the business of managing concessions, I dealt with a high turnover of custom on a more regular basis. Within this particular business every customer approached could be a potential sale, thereby ensuring a more profitable department. Whilst I had been in the business of managing concessions, I dealt with a high turnover of custom on a more regular basis. Within this particular business every customer approached could be a potential sale, thereby ensuring a more profitable department.



Pronuptia & Youngs Ltd

• General Manager

  • Aug 1988 - Feb 1992

  I was originally employed as a trainee manager and was promoted shortly thereafter due to my sales delivery to targets and ability to influence employee performance. Additionally, I undertook all matters pertaining to the everyday running of the business. This involved handling of cash and business takings as well as organising any advertising with the local newspapers. Part of the work included travelling, opening new shops around the country and training new members of staff. I was originally employed as a trainee manager and was promoted shortly thereafter due to my sales delivery to targets and ability to influence employee performance. Additionally, I undertook all matters pertaining to the everyday running of the business. This involved handling of cash and business takings as well as organising any advertising with the local newspapers. Part of the work included travelling, opening new shops around the country and training new members of staff.