Installations Project Manager

• Jan 2022 - Present

Regional Installations Manager

• Jul 2017 - Jan 2022

Showroom Installation Manager

• Sep 2015 - May 2017

Support the development of the installation business, ensuring profitability is maximised, quality and service is industry leading and the company remains legally compliant. Accountable for supporting the customer through the journey of an installation, ensuring Homebase ‘Gold’ standards of customer satisfaction for installations. Key Results: - Accountable for the planning and completion of installation site inspections across all stages from day 1 to last day commissioning ensuring the gold standards of service and quality are being delivered - Accountable for ensuring that installer documentation is up to date with current legislation i.e. public liability, gas and electric - Delivering operationally against a strong framework through problem solving and delivery interventions required - To lead and develop installation companies to ensure Homebase Gold standards of service and quality are met along with maximised sales and costs controlled - Accountable for sourcing leads to ensure continuing of service to our customers and lead times against competitors - Accountable for signing the customer complete at the end of the installation and for updating all relevant sign off documentation to keep all data accurate and up to date around the customer journey - To carry out process check visits in support of right first time process. To feedback areas of concern or opportunity to showroom teams agreeing action plans for improvement. To escalate key concerns to RM and store leadership teams - Provide timely and qualitative analysis around inconsistent product quality issues identified on site to escalate Show less

Specification & Standards Manager

• Jan 2011 - Sep 2015

Most recently managing and driving the specification and equipment development for delivery of the Version 2 Homebase proposition role out. Managed the creation and sign off for specification whilst gaining best value for all Format Development concept and equipment solutions for roll out. Acting as key contact; liaising and communicating to all levels of management, store colleagues and contractors to ensure compliance.Key Results:- Provide guidance and expertise for all external consultants, suppliers and delivery teams in interpreting specification and design standards- Drive project costs through the value engineering and tendering process to ensure best price for roll out- Support the investment delivery teams with on site preparation - Always easy to contact and resolve problems quickly- Investment store visits that engage and support the field, property teams and suppliers to improve implementation of specification- Working together with the Homebase marketing teams to ensure all signage was installed to correct brand guidelines whilst delivering to time, budget and specification. Show less

Investment Implementation Manager

• Jan 2003 - Jan 2011

Responsible for the planning and implementation of individual investment activity projects within Homebase Store Format. Accountable for engaging, leading and coaching internal and external resource to plan and implement a wide range of investment projects. Acting as key contact; liaising and communicating to all levels of management and contractors to ensure the project is delivered within time, quality and budget.Key Results:- Accountable for project planning and preparation to deliver the projects whilst minimising customer and sales disruption- Creating clear cost plans and manage cost control, ensuring variations are managed and controlled- Monitor and report on specific project progress against milestones- Lead and guide the store teams through the on-site delivery, providing advice and resolving issues in an effective manner- Pre-empting and mitigating risk throughout the investment, offering considered solutions- Strong networking skills; building trusting relationships with 3rd parties, retail, leadership teams and senior management Show less

Department Manager

• Jan 2001 - Jan 2003

Responsible for external areas of the garden centre. Ordering and managing stock to ensure quality and sales within the department. Visual merchandised areas seasonally. Duties included customer service. Responsible for external areas of the garden centre. Ordering and managing stock to ensure quality and sales within the department. Visual merchandised areas seasonally. Duties included customer service.

Warehouse Manager

• Jan 1999 - Jan 2001

Managed a team to ensure effective stock replenishment standards. Manually ordering and managing stock levels for all departments within the store. Responsible for the day to day running of the store’s warehouse; ensuring quick turnaround times from delivery to shop floor. Other duties included customer service and money transactions through the checkouts. All extra responsibility gained in store, aided me in my future development within retail Managed a team to ensure effective stock replenishment standards. Manually ordering and managing stock levels for all departments within the store. Responsible for the day to day running of the store’s warehouse; ensuring quick turnaround times from delivery to shop floor. Other duties included customer service and money transactions through the checkouts. All extra responsibility gained in store, aided me in my future development within retail