Experience

Hone

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Sales Operations Analyst

  • Dec 2022 - Present



REVGEN

• United States
• Software Development
• 1 - 100 Employee

• Sales Operations

  • Apr 2021 - Nov 2022

  ● Replaced existing manual update process with semi-automated Google Sheets SQL based dashboards ● Built and maintained Salesforce Dashboards for PE-backed portfolio companies ● Rolled out replacement for Salesloft to new dialer/crm Coffee ● Managed lead list vetting and cadence structure for 10+ external clients and 50+ internal employees ● Cleaned, organized, and standardized unstructured sales data for upload into Coffee/Salesloft ● Used Excel to identify and correct missing data that would impact sales rate on submitted lists ● Designed, implemented, and led new hire training for Junior Sales Operations role ● Hosted Manager/Director level sales efficiency training sessions for Salesloft and Salesforce ● Led meetings with Sales Managers to review business metrics and strategy Show less



IXL Learning

• United States
• E-Learning Providers
• 700 & Above Employee

• Associate Teacher Membership Specialist

  • Jan 2019 - Apr 2021

  ● Provided the highest client response and satisfaction rate within our department with consistently the most phone calls answered ● Compiled list of practice IXL accounts and designed training questions to onboard new hires for effective phone customer support ● Provided customers/new business with tools, contacts, and information needed for IXL adoption ● Consistent SLA response performance during my tenure ● Provided the highest client response and satisfaction rate within our department with consistently the most phone calls answered ● Compiled list of practice IXL accounts and designed training questions to onboard new hires for effective phone customer support ● Provided customers/new business with tools, contacts, and information needed for IXL adoption ● Consistent SLA response performance during my tenure



REVGEN

• United States
• Software Development
• 1 - 100 Employee

• Sales Representative

  • Sep 2018 - Dec 2018

  ● Led the team in account engagement averaging a 7.6% connection rate compared to 5% average ● Led the team in daily talk time with over 2.5 hours per day ● Maintained a robust pipeline by exceeding daily prospecting goal of 110 dials per day ● Scheduled 1-4 value-driven demonstrations daily with key decision makers ● Maintained an average show rate above 70% during Q4 compared to 55% team average ● Led the team in account engagement averaging a 7.6% connection rate compared to 5% average ● Led the team in daily talk time with over 2.5 hours per day ● Maintained a robust pipeline by exceeding daily prospecting goal of 110 dials per day ● Scheduled 1-4 value-driven demonstrations daily with key decision makers ● Maintained an average show rate above 70% during Q4 compared to 55% team average



Feedtrail

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Sales Development Representative

  • Sep 2018 - Dec 2018

  • Led the team in connection rate my entire stay averaging 7.6% on a Mid-Market/ Enterprise campaign • Led the team in daily talk time with over 2.5 hours per day • Maintained a robust pipeline by exceeding daily prospecting goal of 110 dials per day • Scheduled 1-4 value-driven demonstrations daily with key decision makers • Chosen at lead generation level as “Team Lead”, serving as a mentor and motivator to colleagues by piloting structural motivation, and providing one-on-one constructive criticism during calls • Maintained an average show rate above 70% during Q4 • Executed proactive phone and email outreach to target businesses, identifying digital solutions for business needs Show less