Technical Sales Support Specialist

• Nov 2022 - Present

Freight Audit Specialist II

• May 2013 - Jun 2022

● Worked as Transportation Freight Audit Specialist handling invoices and resolving discrepancies with carriers ● Managed to read and interpret over 50 different carrier contracts and agreements while handling an average of 100 invoices a day ● Ability to identify invoice issues and report to management to reduce the amount of errors saving money ● Attended monthly team meetings discussing issues to help reduce the amount of invoice errors ● Managed my workload through time management while training new colleagues ● Assisted in weekly reports used to determine the amount of errors which occur frequently

Client Services Representative

• Apr 2015 - Sep 2015

• Works as a Client Representative responsible for shipment management• Provides transactional liaison between clients and LSPs• Provides assistance in any shipment deficiency investigations and brings them to resolution• Attends client meetings to maximize service• Runs reports to determine client KPIs• Interfaces with IT to maximize system enhancements and upgrades• Works extended hours as needed

Detailer/Cashier

• Apr 2009 - May 2013

● Worked handling large sums of money and customer requests on a daily basis ● Ability to interface effectively between colleagues and customers ● Worked extended hours as needed to optimize customer service ● Maintained inventory periodically throughout the day ● Worked handling large sums of money and customer requests on a daily basis ● Ability to interface effectively between colleagues and customers ● Worked extended hours as needed to optimize customer service ● Maintained inventory periodically throughout the day

Sales Associate

• Feb 2007 - Apr 2009

• Provided customer service to increase daily sales • Assisted with inventory updates • Multi-tasked in order to enhance business operations • Assembled products as needed • Provided customer service to increase daily sales • Assisted with inventory updates • Multi-tasked in order to enhance business operations • Assembled products as needed