Experience

NATIONAL Business Technologies

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Senior Account Executive

  • Sep 2023 - Present



Transcat

• United States
• Computers and Electronics Manufacturing
• 300 - 400 Employee

• Sales and Service Representative II

  • Feb 2021 - Sep 2023

  Handle all customer phone calls. Prepare and process new product and service quotes and orders. Provide product technical support to customers when needed. Cross selling of stock calibration, repair services and accessories. Assist customers with any customer service related issues, such as order status, credits, returns and product information. Proactively deliver large dollar value quotes to customers in order to get the order. Assists management with quote pricing approvals before delivery. Show less



Prolift Inc

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Product Support Sales Representative

  • Mar 2020 - Feb 2021

  Cultivate new service, parts and rental business through prospecting and cold calling. Promote long term customer satisfaction with repeat business. Develop strong ties with existing customers. Present quotes for services and equipment. Travel to existing and potential customers in my assigned territory. Cultivate new service, parts and rental business through prospecting and cold calling. Promote long term customer satisfaction with repeat business. Develop strong ties with existing customers. Present quotes for services and equipment. Travel to existing and potential customers in my assigned territory.



Transcat

• United States
• Computers and Electronics Manufacturing
• 300 - 400 Employee

• Sales and Service Representative

  • Aug 2018 - Mar 2020

• Sales Support

  • Nov 2016 - Jul 2018

  Handle incoming quotation requests for products and services from customersProcess customer purchase orders Assist with general customer inquiries Resolve customer issues and complaints Close customer cases with a high degree of speed and accuracySupport phone sales by taking calls on a as needed basis, resolving all customer issues and needs. Increase company sales by closing orders and adding services to orders that the customer may need.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Relations Team

  • Mar 2016 - Oct 2016

  Handle escalated phone callsMake decisions that weigh customer retention versus cost to the businessAssist peers as a point of contact when they need assistanceWhen needed, assist supervisors with daily tasks when they are out of the officeProvide technical support in escalated situations.

• Customer Service- Advocate

  • Jan 2016 - Mar 2016

  Higher emphasis on customer retentionProvide technical support at a higher levelSee “Customer Service Specialist” for more details

• Customer Service- Specialist

  • Jun 2015 - Jan 2016

  Provide technical support for equipment including IOS devices, Android devices, personal computers and wireless internet devicesManage customer accountsProvide telephone supportResolve customer issues over the telephone Decide upon and apply customer creditsManage customer retentionIncrease company sales by encouraging customers to add company services such as insurance