Experience

Ashdown Hurrey Chartered Accountants & Business Advisors

• United Kingdom
• Accounting
• 1 - 100 Employee

• Payroll Administrator

  • Dec 2020 - Present

  Hastings, England, United Kingdom



The Snowflake Trust

• United Kingdom
• Non-profit Organizations

• Trustee

  • Oct 2021 - Jul 2023

  Hastings, England, United Kingdom Part of a small team of Trustees running a charity which provides winter services for rough sleepers in Hastings and St Leonards



Groundworks Company

• United Kingdom
• Construction
• 1 - 100 Employee

• Bookkeeper & Admin

  • Sep 2018 - Oct 2020

  Hastings I was initially employed to deal with the day to day admin and ordering of materials for the business. This included carrying out all aspects of administration and some lite bookkeeping duties. After a few weeks I took over all Bookkeeping. I updated the accounts software the company used to Xero, as Tax was going digital and up to that point everything had been completed using excel spreadsheets or manually on HMRC. Once Xero was introduced, I trained the office admin to use the system in… Show more I was initially employed to deal with the day to day admin and ordering of materials for the business. This included carrying out all aspects of administration and some lite bookkeeping duties. After a few weeks I took over all Bookkeeping. I updated the accounts software the company used to Xero, as Tax was going digital and up to that point everything had been completed using excel spreadsheets or manually on HMRC. Once Xero was introduced, I trained the office admin to use the system in order to ensure leave cover. I added the project element to Xero as a way of managing business projects. I was responsible for paying all suppliers and processing payroll at the end of each month. I would chase any bad debts, following company procedure that I introduced, and progress them as necessary. As part of my role I was required on occasion to visit customers to quote work and to discuss their upcoming projects. As much of our work took place on the public highway I would regularly liaise with ESCC regarding road closures and excavation of roads and footpaths. Show less



Tile Tree

• United Kingdom
• Glass, Ceramics and Concrete Manufacturing

• Bookkeeping and Admin Officer

  • Oct 2017 - Dec 2018

  Bexhill-On-Sea, England, United Kingdom As Bookkeeper I was responsible for all aspects of finance for the business using Xero, from paying suppliers, payroll, and the invoicing of customers. I was also responsible for reconciling the company takings, online banking and card statements. As this was a small company, I would get involved in other areas when required. Such as forklift driving, unloading/ loading of vehicles, serving both the general public and trades.



Rother District Council

• United Kingdom
• Government Administration
• 100 - 200 Employee

• Finance Officer

  • Nov 2015 - Aug 2017

  As creditor, I am responsible for the processing and paying of all invoices and credit notes. I ensure that all invoices are processed efficiently and that Purchase Orders are created and allocated correctly. Within the role I have to be vigilant to fraud attempts carrying out checks on all changes and new supplier records. Maintenance of control procedures such as vendor set-up, supplier bank accounts email addresses, Factoring Companies and Construction Industry Scheme details onto the… Show more As creditor, I am responsible for the processing and paying of all invoices and credit notes. I ensure that all invoices are processed efficiently and that Purchase Orders are created and allocated correctly. Within the role I have to be vigilant to fraud attempts carrying out checks on all changes and new supplier records. Maintenance of control procedures such as vendor set-up, supplier bank accounts email addresses, Factoring Companies and Construction Industry Scheme details onto the Agresso system. Ensure CIS deductions are taken correctly and submit monthly returns to HMRC. Generate weekly supplier payment runs and ensure that the submissions are correct. Cancel or stop and re-issue cheques or BACS payments when required. Deal with all queries from colleagues and creditors by telephone and in writing. I would assist weekly with the data entry of payroll figures and cover payroll when the administrator was absent. This would involve data entry, holiday entry and bacs submissions and reconciliation of figures.

• Business Support Officer

  • Nov 2014 - Nov 2015

  Within this role I was responsible for the running of the Councils Car Parks across the District. This involved dealing with day to day enquiries from services users, reconciling the machines and implementing the new systems. I was also responsible for carrying out maintenance checks and ensuring that Health and Safety guidelines were met. On a day to day basis I would process car park notices and deal with customer appeals both by telephone, email and face to face using the Councils agreed… Show more Within this role I was responsible for the running of the Councils Car Parks across the District. This involved dealing with day to day enquiries from services users, reconciling the machines and implementing the new systems. I was also responsible for carrying out maintenance checks and ensuring that Health and Safety guidelines were met. On a day to day basis I would process car park notices and deal with customer appeals both by telephone, email and face to face using the Councils agreed guidelines. I was responsible for ensuring that the car park maintenance and pay machines were in good order and reporting any issues to our third-party contractor. Each day I would process car park ‘Notices to Pay’ and follow the Rother District Council guidelines to professionally deal with all appeals that were submitted. I was responsible for auditing all monies taken for each machine within a car park to ensure that our contractor G4S has banked the correct amount, and dealing with any discrepancies. I reported any errors or concerns arising from their works and ensured that they were complying with the agreed standards. I processed all invoices and requested Purchase Order numbers for our customers. This role was varied as the department deals with a variety of key Council areas, whilst I specialised in car parks I also dealt with queries relating to beach use and other council functions including gathering public realm data.

• Customer Service Operative

  • Nov 2012 - Nov 2014

  Within this role I dealt with members of the public by phone, email and face to face, assisting them with a variety of queries. The role required a wide-ranging knowledge of council functions and the ability to find answers to queries, efficiently and accurately. The main calls received were from Benefit recipients querying payments and asking for general advice as to changes in circumstances. I would also deal with queries regarding other key functions of the council such as Planning… Show more Within this role I dealt with members of the public by phone, email and face to face, assisting them with a variety of queries. The role required a wide-ranging knowledge of council functions and the ability to find answers to queries, efficiently and accurately. The main calls received were from Benefit recipients querying payments and asking for general advice as to changes in circumstances. I would also deal with queries regarding other key functions of the council such as Planning, Environmental Health and Council Tax.



Distribution Verification Services

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Accounts Executive

  • Jan 2012 - Nov 2012

  St Leonards on Sea Within the role I had to manage the accounts for 3 different companies, entering accurate information daily. I had to regularly reconcile each account and ensure all suppliers are paid on time. Each week I invoiced our customers and ensured that all payments were received; this meant chasing bad debts. Each week I supplied accurate figures to our directors and also provided a monthly profit and loss. I processed the quarterly VAT for each company and ensured it was paid on time. Every 4… Show more Within the role I had to manage the accounts for 3 different companies, entering accurate information daily. I had to regularly reconcile each account and ensure all suppliers are paid on time. Each week I invoiced our customers and ensured that all payments were received; this meant chasing bad debts. Each week I supplied accurate figures to our directors and also provided a monthly profit and loss. I processed the quarterly VAT for each company and ensured it was paid on time. Every 4 weeks I processed the payroll using Sage for over 100 staff across several departments. Updating all staff information on our Sage 50 HR Software for all departments to use. Each month I processed Direct Debits and our Payroll using our secure payment processing system. I also aided the call centre management with the day to day running of the call centre.

• Customer Services Manager

  • Oct 2009 - Jan 2012

  St Leonards on Sea Responsible for the management of the ‘Direct to Customer’ department for News International. Daily duties included dealing with our customers both by telephone and e-mail, resolving any queries and complaints to an exceptional standard, upselling existing subscriptions to include other publications or additional days, writing and implementing training programs using MS PowerPoint and MS Word and producing accurate reports in the format required by our client using MS Excel and in-house… Show more Responsible for the management of the ‘Direct to Customer’ department for News International. Daily duties included dealing with our customers both by telephone and e-mail, resolving any queries and complaints to an exceptional standard, upselling existing subscriptions to include other publications or additional days, writing and implementing training programs using MS PowerPoint and MS Word and producing accurate reports in the format required by our client using MS Excel and in-house developed software. During the Times account manager’s absence, I would take on their responsibilities, processing Direct Debits weekly for the 20k customers signed up to the service and managing the bank account for the project with a turnover in excess of £3 million.

• Associate Manager

  • Sep 2008 - Oct 2009

  St Leonards on Sea Within this position I had to have an understanding of the other departments within the call centre so that I could provide management cover. I was also the account manager for Thomson Local Directory and various special projects, for clients such as Hastings Observer, NFRN Mutual and TES- running reports and formatting them to suit the requirements of the clients.

• Call Centre Manager

  • May 2004 - Sep 2008

  St Leonards on Sea Managing the day to day running of the call centre, ensuring staffing levels were correct to deal with the daily workloads. Training new sales staff to sell national and regional newspapers as well as magazines direct to customers. Ensuring all KPI’s were met with regards to sales targets set by the national newspapers. I managed a small team carrying out business to business sales of the Wall Street Journal, taking responsibility for recruitment and induction of new staff as well as… Show more Managing the day to day running of the call centre, ensuring staffing levels were correct to deal with the daily workloads. Training new sales staff to sell national and regional newspapers as well as magazines direct to customers. Ensuring all KPI’s were met with regards to sales targets set by the national newspapers. I managed a small team carrying out business to business sales of the Wall Street Journal, taking responsibility for recruitment and induction of new staff as well as supervision and absence management of existing team members. I was responsible for providing monthly payroll figures, training for new and existing staff, implementation of new contracts, also the conversion of the data into a workable format for our systems. As part of my role I went to the Philippines to train 15 call centre staff. Clients Included Yell, NFRN, All national newspapers (The Times, Daily Mail etc), Thomson Directory, Local Newspapers.



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Cash Reconciliation Clerk

  • Aug 2002 - May 2004

  Managing the day to day running of the call centre, ensuring staffing levels were correct to deal with the daily workloads. Training new sales staff to sell national and regional newspapers as well as magazines direct to customers. Ensuring all KPI’s were met with regards to sales targets set by the national newspapers. I managed a small team carrying out business to business sales of the Wall Street Journal, taking responsibility for recruitment and induction of new staff as well as… Show more Managing the day to day running of the call centre, ensuring staffing levels were correct to deal with the daily workloads. Training new sales staff to sell national and regional newspapers as well as magazines direct to customers. Ensuring all KPI’s were met with regards to sales targets set by the national newspapers. I managed a small team carrying out business to business sales of the Wall Street Journal, taking responsibility for recruitment and induction of new staff as well as supervision and absence management of existing team members. I was responsible for providing monthly payroll figures, training for new and existing staff, implementation of new contracts, also the conversion of the data into a workable format for our systems. As part of my role I went to the Philippines to train 15 call centre staff. Clients Included Yell, NFRN, All national newspapers (The Times, Daily Mail etc), Thomson Directory, Local Newspapers. Show less