Experience

Platinum Cleaning & Facility Services

• United States
• Facilities Services
• 1 - 100 Employee

• Sr. Account Manager

  • Jan 2021 - Present

  • Responsible for day-to-day administration such as job posting, background checks, I-9 verification, pre-hire onboarding, and termination paperwork for employees. • Training and supervising staff, organizing, and monitoring work processes to ensure employees understand their duties and delegate tasks. • Coaching and disciplining employees. • Monitoring and responding to any day-to-day email and Microsoft Teams related communication. • Maintain a transparent line of communication with property managers. • Oversight control of labor, chemicals, and consumables budgets respectively. • Order supplies according to the needs of the account. • Complete bi-weekly payroll, timecards, approvals, and submit to payroll. • Follow up on requests and concerns. • Perform inspections on a regular basis and log information into Smart Inspect. • Create action plans to correct issues. • Provide weekly operations reports to Regional Manager. Show less



Wingstop Restaurants Inc.

• United States
• Restaurants
• 700 & Above Employee

• District Manager

  • Jul 2020 - Dec 2020

  • Develop and keep employees motivated and resolve conflicts. • Work with multiple stores and managers across a large region, coordinating visits to stores weekly • Create schedules, order supplies and write reports by using effective time management skills • Keep and maintain a budget across all locations in my district in all departments. • In charge of hiring new store managers and crew members • Able to solve problems that occur during typical and non-typical workdays. • Coordinate with employees, management and vendors to ensure daily and weekly operation goals are met. • Communicate effectively with groups of employees, and management. • Write Weekly DM reports to measure weekly success • Track guest experience metrics on SMG. Show less



LA Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Operations Manager

  • Jan 2020 - Jun 2020

  • Hire, train, and develop staff to place individuals in roles best suited for success. • Oversees daily operations of the health club including but not limited to building maintenance, scheduling, equipment maintenance, guest member services, and billing to ensure facility presentation and performance is in full compliance with company standards. • Collaborates and builds rapport with staff in all departments to motivate and ensure all daily and monthly sales goals are met along with all other club responsibilities. • Diligently works to maintain and improve health and safety standards for the health club including implementing routine cleaning and sanitation for locker rooms, restrooms, fitness studios, pool and spa areas, and all other areas throughout the club. • Solely responsible for all EFT billing and cancelations for club members including personal training, group fitness classes, and standard club memberships. • Responsible for all club deposit reconciliations and bank deposits. • Responsible for weekly office and janitorial supply ordering. • Conducts weekly club safety and security audits as well as cyber security checks. • Monitors financial gross trends for sales department to ensure and maintain financial growth. Show less



Perkins & Marie Callender's, LLC

• United States
• Restaurants

• Director Of Operations

  • Apr 2019 - Dec 2019

  • Playing a leading role in developing and overseeing all restaurant functions in order to improve growth and profitability • Developing and implementing policies and procedures for employee training, evaluations, and promotion to increase productivity • Creating strategies to implement initiatives to reduce company costs by identifying areas in which business can improve operations • Ensuring expertise and effectiveness across operating platforms • Improving and maintaining positive guest relations by ensuring high food quality and service while building relationships with guests • Analyzing various trends and implementing new directives for business growth and prosperity while improving marketability through synergy and cobranding • Overseeing scheduling in order to meet and maintain labor goals • Developing and maintaining record management systems, ensuring easy access to records, and training other employees who are responsible for managing records • Managing money handling, accounting, and bank processes • Overseeing budget management in order to keep the business profitable • Directing and overseeing food quality standards in order to comply with all local and state health requirements • Collaborating with leadership to build an environment of collective responsibility and accountability Show less



Little Caesars Pizza

• Food & Beverages
• 700 & Above Employee

• District Supervisor

  • Sep 2008 - Mar 2019

  •Surveying restaurant demand; conferring with people in the community; evaluating competitors, marketing, and sales projections, analyses, and estimates. •Meet restaurant financial objectives by analyzing variances; financial controls; developing and implementing strategies to increase average meal checks. •Improve public and community relations and identifying and tracking changing demands. •Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with patrons. •Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management and all staff; communicating job expectations; planning, monitoring, appraising, and reviewing; enforcing policies and procedures. •Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing standards and procedures; complying with health and legal regulations; maintaining security systems, meeting/exceeding all goals •Maintains professional and technical knowledge by attending educational workshops; establishing personal networks and participating in professional societies. •Accomplishes company goals while maintaining standards and guideline by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. •Overseeing the successful operation of 12 different locations Show less