Experience

Air Ambulance Charity Kent Surrey Sussex

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Head of Lotteries & Gaming

  • Jun 2019 - Present

• Head of Donor Development

  • Jan 2018 - Jun 2019

• Head of Lotteries & Gaming

  • Jun 2016 - Jan 2018

• Lottery Manager

  • Nov 2015 - Jun 2016

  Manage the smooth completion of day-to-day lottery workload; this includes but is not limited to the operation of the weekly lottery draws, Direct Debit management, processing of new lottery members and processing of monies.Planning and successful execution of raffle campaigns.Work closely with the Community Engagement Team/Corporate Team to ensure campaigns are executed at the appropriate level and, where appropriate, supported by our volunteers.Gain a full understanding of all processes and procedures, with the ability to perform these tasks proficiently.Work with suppliers providing services to the charity, to ensure that the level of service and quality the charity demands is maintained.Implement and continuously review processes and practices to ensure a high level of customer service is maintained to our donors, both new and established.Work closely with other areas of the Income Generation team and Communications team, to ensure consistency of the charity’s message within the department’s activities.Adhere to the legislation set out by regulatory bodies relevant to the operations of the department. This includes but is not limited to Gambling Commission licensing conditions, Charity Commission guidelines and IOF best practice guidelines, ensuring members of staff in the department have a good understanding of the relevant legislation. Show less



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Security Team Manager

  • Apr 2015 - Oct 2015

  • Serving customers at the sales counter – offering face to face advice • Recruiting, training, supervising and appraising staff • Monitoring and reviewing team and store performance on a regular basis • Maximising sales through effective team management • Processing returns and refunds in line with the company policies • Proficient in using the CCTV for all the appropriate functionalities • Reviewing CCTV footage from incidents to identify security risks • Conduct thorough investigations into colleague and customer suspicious activity, theft and fraud • Responsible for checking high risk product areas • Link in with local stores, to ensure that collectively we tackle crime within our community • Responsible for the security of the store on a daily basis • Using the stores stock management system to maintain stock levels • Handling customer complaints and queries • Ensuring all areas of my department are clean and presentable for a good customer experience • Creating impactful product displays to maximise sales • Daily management of cash and till systems • Duty management role of the whole store Show less



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Beers, Wines And Spirits Line Manager

  • Dec 2014 - Feb 2015

• Electrical and Entertainment Line Manager

  • Feb 2011 - Nov 2014

• Produce Line Manager

  • Oct 2009 - Feb 2011

• Produce Team Leader

  • Aug 2007 - Oct 2009

• Customer Assistant

  • May 2006 - Aug 2007