James Conway
ServiceNow Practice Lead at Octo- Claim this Profile
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Topline Score
Bio
Credentials
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ServiceNow CAD
ServiceNowDec, 2020- Nov, 2024 -
ServiceNow Certified System Administrator
ServiceNowNov, 2019- Nov, 2024 -
Certified Scrum Master
-Nov, 2012- Nov, 2024
Experience
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Octo
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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ServiceNow Practice Lead
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Jan 2019 - Present
Assist in business capture and managed talent acquisition for ServiceNow contracts. Created training materials for introducing developers to ServiceNow.
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Service Delivery Lead - National Cancer Institute
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Dec 2018 - Present
Led a team of 6 administrators and developers in maintaining and extending the agency’s ServiceNow Platform. The platform processes 4000 service requests and 7500 incidents monthly. Architected solutions leveraging ServiceNow modules including Service Catalog, Asset, CMDB, IT Business Management, Change, Custom applications and more. Performed platform upgrades to maintain most current security and operational stability. Transitioned and shut down several legacy ticketing systems with increased functionality.Transitioned operational responsibility from prior contractors. Established missing process documentation using Confluence and ServiceNow’s Knowledge Management module. Established Quarterly product road map, as well as agile SCRUM processes for ongoing new features and enhancements. Provided operational administration and support at all levels of the platform from user and group management to troubleshooting bugs in custom applications for developers. . Trained staff on Agile development processes and leveraged ServiceNow as our development tracking repository to better integrate service delivery with the request process. Provided process, review, technical support and deployment for citizen developers working on custom applications
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Agile Development Consutant - Cybersecurity
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Nov 2017 - Nov 2018
Managed contractors developing custom software for mission planning and cyber security on a $15 million contractInstalled and configured virtual networking platforms using Openstack for DCO ForgeProvided technical expertise on agile software development, data architecture, testing, training and cost analysis
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Agency Data Architect USAID
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Jul 2014 - Oct 2018
Serving as lead Data Architect for USAID as part of the Enterprise Architecture team in M/CIO.• Created custom applications in ServiceNow and extended Configuration, Self-Service and APM modules to implement a business management portfolio.• Increased agency's score from 41% in 2014 to 62% in 2015 on the Publish What You Fund Index of aid transparency through analysis and mining existing agency data.• Created Agency Data Dictionary using Informatica Business Glossary and Erwin Data Modeler for all major agency systems. Also created a comprehensive agency data model as a facet of Master Data Management by analyzing business processes and existing data repositories. • Modeled enterprise architecture systems and data flows for over 250 data systems at USAID.• Worked with stakeholders to define requirements, an analysis of alternatives and procurement plans for Development Data Library.• Serving as Data Architect for DIS, a $15 million integrated application which unifies systems and provides worldwide portfolio management.• Architected data driven applications on PaaS platforms including AWS and Microsoft Azure using agile processes on Atlassian Jira
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Applied Security, Inc.
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Information Technology & Services
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Sr Database Architect
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Nov 2013 - Jul 2014
Created an enterprise data store and managed web application development for payment management, inventory and service management system which is both used internally and sold as a product. * Led development team in scrum web application development using Python, Django, PostgreSQL and MySQL using Jira for Agile work tracking . * Introduced Talend ETL and Jasper BI suite into system architecture. * Built and documented the data models and coded them up in python. * Created User's Guide.
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Level 3 Communications
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Telecommunications
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700 & Above Employee
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Sr Development Manager
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Nov 2011 - Sep 2013
Led 15 developers and DBAs on three scrum teams who were collectively responsible for more than 50 applications, both custom and off-the-shelf.• Project focused, consistent on time or early delivery on diverse projects across many IT domains. • Certified Scrum Master, versed in multiple agile development methodologies. Trained employees on Scrum processes and roles. • Managed remote and distributed teams successfully. Experienced in leadingonshore and offshore development• Responsible for production support and ongoing development. Maintained 99.85% uptime for applications in the Service Assurance and Service Delivery domains including Usage, Performance, Ticketing and Fault Management• Defined Enterprise Web Services supporting a corporate data model which were used to provide unified data interface to both Web and Mobile Application development. • Led corporate fault management team which used Netcool to alarm on over 2500 network devices. • Managed development of Pantheon the corporate SNMP data collection system which feeds billing, planning and Operations. Pantheon is a Unix based Java and Perl Suite of tools which take the data from device counters to aggregated database information. • Product owner and development manager for the IT Knowledge Management Portfolio a java application and MySql database which cataloged all corporate IT assets and made the inventory available via web services
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Development Manager
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Sep 2000 - Nov 2011
Led enterprise development team of 5 developers specializing in Java and .Net supporting Network Engineering group on both Unix and Windows. • Administered over 50 application schemas on Oracle, Mysql, SQL Server for various corporate applications including monitoring applications, authentication tools, and commercial applications. Provided developer and user support and SQL tuning. Wrote queries, triggers and stored procedures, used data modeling tools, design and optimization• Created and maintained OSSDB, a corporate OSS database, an 11 terabyte Oracle 11g real-time data warehouse on Solaris which stores and serves a variety of customer & corporate usage statistics. OSSDB is the primary source for billing and ongoing network analysis. Database is partitioned, geographically redundant and processes over 80 million records per hour. Provided automated processing of data including hourly, daily and monthly rollups. Processes are thoroughly monitored using alarming systems.• Mentored Junior Java Developers into Principal Software Engineers. • Administered BMC Remedy instances in North America & Europe which accounted for $120M annually in customer provisioning. • Deployed and maintained the corporate blog site and several other web sites using Drupal, an open source content management system. Won HIVE award for Best Telecomm Blog in 2010• Created ERDs and Data dictionaries using Erwin, Toad Data Modeler, Media Wiki. Created Functional & Deployed viewpoints, Data flow Diagrams • Created the corporate timesheet and project management system using java and Oracle. Created payroll export systems for multiple payroll vendors including Infinium & ADP. Interfaced with biometric palm readers for time clock/security functionality. System is architected on Apache & Resin on Solaris and Linux.
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Developer & Consultant
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Oct 1997 - Sep 2000
• Designed a database and a socket based application which instantly retrieves shipping information from an NT server through ASPs and XML, implemented on both Oracle 8I and SQL Server 7.0.• Created database solutions and browser based data entry tools for companies including: MCI, US Army, CONCERT, BTNA, AT&T, and World Bank utilizing SQL Server.• Designed and programmed components for netViz graphical design software which store, search and manage a database of over seven thousand images written in C++.• Developed course materials for and taught the three day netViz basic and the two day netViz advanced training course on network documentation and database fundamentals.
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Databse Developer
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Mar 1995 - Oct 1997
• Designed, created and administrated Teleman, a Client/Server Telemarketing System for MCI foreign language telemarketers at Snyder Communications. Used by over 125 users on a NOVELL 3.12 WAN, the system handled leads management, callback tracking, order entry, quality control, and on-line third-party verification via a T1 connection from Bethesda to Salt Lake City, Utah. Teleman was written in Delphi utilizing an Interbase database and later modified to utilize Microsoft SQL Server 6.5.• Assisted in design and programming of CargoWorks, a Client/Server application used by USAirways to track airline cargo, written in Delphi and installed at 14 airports across the country connected over a Windows NT 3.1 WAN via a Frame Relay Network. • Supervised software development and served as lead technical advisor to programming staff. Managed, reviewed and assisted staff and consultants in all areas of software development including: Client Interfacing, Relational Database design, Graphical User Interface design, SQL, Installation and Reporting.• Developed an automated Internet reporting system for COMSAT Corporation. Created satellite usage reports with the Oracle Developer 2000 tools drawing usage data from both ORACLE 7.1 for VAX and Oracle 7.3 for Windows NT with output to a Netscape Intranet Server. Automated reporting on VMS.• Designed the Database and Internet access portion of an on-line classroom reservation and scheduling system using Microsoft SQL Server 6.5 and Microsoft Internet Server on a Windows NT Server for the National Institutes of Health. • Developed a commission reporting system in C++ and Oracle 7.3 for Windows NT for COMSAT Corporation importing data from several billing and accounting systems.
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Database Developer
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Sep 1993 - Mar 1995
• Designed and programmed The Grants Management Tracking System (GMTS) for Windows, a multi-user database package written in Foxpro to monitor state level spending of federal dollars. • Designed and programmed FEDFACTS and FEDFACTS 2.0, multi-user database packages written in Foxpro and Delphi that enable corporations and state agencies to track federal expenditures • Designed and programmed The Grants Management Tracking System (GMTS) for Windows, a multi-user database package written in Foxpro to monitor state level spending of federal dollars. • Designed and programmed FEDFACTS and FEDFACTS 2.0, multi-user database packages written in Foxpro and Delphi that enable corporations and state agencies to track federal expenditures
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Education
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1989 - 1993
Georgetown University
B.S., Computer Science
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