Experience

IQOS Store

• Israel
• Retail
• 100 - 200 Employee

• Assistant Manager

  • Mar 2021 - Present

  • Provide outstanding customer service to future, current, and past customers by coordinating daily operations (e.g., sales processes, orders, payments) • Track the progress of weekly, monthly, quarterly, and annual objectives • Follow up with future and past customers on products and customer service feedback• Maintain an organized environment during busy times by conducting audits to make sure stores are functional and presentable • Prepared daily and weekly reports reflecting retail data utilizing Microsoft Excel • Utilize company tools and resources to build rapport with current and future customers



Photo Promo Jimmy

• Self Employed

  • Jul 2016 - Present



TeleTech

• Egypt
• Telecommunications
• 700 & Above Employee

• Supervisor

  • Aug 2012 - Jun 2013

  • Conducted weekly 1 on 1 with each of my team members to make sure monthly metrics and objectives are met and exceeded • Met with future customers, determine their needs and preferences, present specific tax products, and communicated features and benefits• Maintained proper documentation and safeguarding off all contacts and interactions• Performed additional duties as assigned by the CRC Director including IT/troubleshooting techniques • Answered incoming phone calls and handled customer’s inquiries accordingly• Composed customer communications for marketing purposes utilizing Microsoft PowerPoint and Adobe Pro when necessary



State Farm

• United States
• Insurance
• 700 & Above Employee

• Customer Service Representative

  • Jul 2011 - May 2012

  • Communicated with policy holders, clients, police, and necessary parties regularly• Aimed to provide clients with the highest level of customer service possible• Served as a first level contact for basic and routine customer service inquiries and problems • Used multiple applications to gather the necessary information and notify business partners regarding messages, inquiries and claim reporting. • Developed knowledge of company’s insurance products and services to adhere to professional expectations • Escalated problems or inquiries as needed while using established procedures, scripts and programs to promote State Farm products and services successfully.



One Call Care Management (formerly Align Networks)

• United States
• Medical Practices
• 100 - 200 Employee

• Patient Care Coordinator

  • Jun 2010 - May 2011

  • Completed referrals by obtaining all necessary patient, medical, and demographic information via various communication methods and from a variety of referral services.• Coordinated patient move-ins and move-outs• Communicated effectively with patients, future patients, visitors, vendors and team members while presenting a positive, professional image• Intake any assigned/unassigned activity to update or complete referrals in patient database (CSRD), addressing real time issues and problem solving.• Triaged all incoming requests based on date of receipt/service, and customer to ensure appropriate action is taken based on service level needs.• Updated online advertising utilizing Adobe Pro



Comcast Cable Services

• United States
• Information Services
• 1 - 100 Employee

• Lead Customer Account Executive

  • Dec 2008 - May 2010

  • As a lead assist and aid other CAE Reps with calls, not limited to upsells, retention, and escalated calls• Stayed current with product knowledge and up-sell customers to multiple products on every call to increase revenue. Frequently meets evaluation expectations for all lines of business and individual • Proved the ability to multitask, resolve customer issues and excel within a demanding, high-volume setting• Helped customers successfully install and repair internet, television, and home telephone services over the phone performance goals• Elucidate subscriber’s objections/concerns by being naturally empathetic, problem solving, and doing in depth investigating to enhance overall customer experience with superb professionalism while achieving first call resolution• Stayed abreast on current cable market and nearby competitive pricing in surrounding area of Jacksonville



BellSouth International, Inc. (AT&T)

• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2005 - Oct 2008

  • Evaluated and facilitated training for new and existing employees in the subject of telecommunications, customer service, and sales as it correlates to the job description• Prior to promotion profitably sold internet, mobile, television, and home telephone services as a CSR to improve productivity metrics.• Answered all incoming calls about billing questions, concerns and adjustments.• Studied the market by being abreast of competition and surrounding area• Met and exceeded sales objectives monthly while being acknowledged for perfect attendance award called “I’ll Be There”.• Prepared weekly reports on inquiries, training information, and services performed



Hampton Inn and Suites

• United States
• Hospitality
• 400 - 500 Employee

• Night Auditor

  • Jul 2003 - Oct 2005

  • Set up reservations and check hotel move-ins and move-outs• Followed up with current and past hotel guests to ensure an amazing hospitality experience• Responsible for balancing the daily revenue and expense transactions by preparing daily and weekly reports• Handled all guest complaints, room assignments, coordinated any emergency maintenance issues and housekeeping requests • Accommodated any special requests as they arise from hotel guests, visitors, and vendors• Completed reservation applications, credit card verifications, and all hotel paperwork