Director Sales Operations

• Dec 2022 - Present

Procurement Manager

• May 2021 - Dec 2022

Senior Consultant

• 2013 - Sep 2019

I provide commercially-focused effective consultancy services to dental practices. Leveraging my significant expertise and extensive network base, I evaluate existing operations to identify, define and recommend innovative solutions to evolve operations. I provide commercially-focused effective consultancy services to dental practices. Leveraging my significant expertise and extensive network base, I evaluate existing operations to identify, define and recommend innovative solutions to evolve operations.

Procurement Manager

• 2015 - 2018

I successfully established and led the Procurement department where I was accountable for all dental consumables, dental laboratories and dental equipment and services. With an annual expenditure of AUD 70 million, I managed all commercial and contractual obligations of Supply Chain Operations across 230 dental practices. Role highlights include • Delivered significant commercial and operational results to numerous stakeholder and 230 practices by implementing procurement operations, resulting in BDC becoming a trusted and reliable procurement business partner • Achieved savings and optimised processing times by implementing an innovative automation solution consisting of over 50 digital scanners, recognised by the manufacturer as the fastest integrator of 3 Shape digital technology globally • Realised savings of over AUD 3 million in corporate level lab costs by strategically negotiating and implementing robust agreements with key dental laboratories • Effectively led, mentored and coached a team of 3 Product Managers, ensuring clarity of objectives • Initiated a project to identify and partner with key dental implant companies, securing corporate discounts and achieving consistent, high quality across practices Show less

Director / Owner

• 2013 - 2017

As the Owner / Director, I established and managed all operations of a green field site to provide general and advanced dental services. I successfully managed the practice into a profitable and highly regarded business within 12 months with an active patient base of over 800 in 3.5 years. As the Owner / Director, I established and managed all operations of a green field site to provide general and advanced dental services. I successfully managed the practice into a profitable and highly regarded business within 12 months with an active patient base of over 800 in 3.5 years.

Service Product Manager, Parts/Components

• 2014 - 2015

As the Product Manager for Parts / Components, I defined, developed and implemented an innovative spare parts strategy for the Australian freight service unit. I established and introduced company pricing policy as well as a go-to-market strategy in collaboration with Marketing and Communications. Notable achievements include • Optimised turn-around times and realised savings of over AUD 1 million by developing a spare part ‘hot swap’ programme for critical repair parts • Holistically evolved distribution strategies by effectively managing network and inventory optimisation reviews • Identified, secured and delivered lucrative tenders for locomotive and wagon maintenance Show less

ANZ Equipment Service & Dealer Manager

• 2012 - 2014

As the Service and Dealer Channel Manager, I directed the Australian and New Zealand Service Department, consisting of the help desk, spare parts and dental equipment installation and repair. I was the main point of contact for international equipment manufacturers relating to importation, warranty and spare parts. Role successes include • Consistently achieved KPIs by strategically managing Equipment Dealers across Australia, ensuring sufficient equipment availability • Successfully led a Service team of 5, assigned to the help desk, equipment installation/repair and spare part sales • Supported Equipment Dealers by ensuring the provision of effective marketing materials and promotions, competitive pricing, closing difficult deals and resolving service issues Show less

National Service & Operations Manager

• 2009 - 2012

As the National Service & Operations, I was accountable for leading and directing a team of 45, consisting of Service Technicians, Help Desk Consultants, Warranty Return Clerks, Dental Handpiece Technicians and Service Admin staff. Leveraging my expertise, I resolved and mitigated service issues, in collaboration with the sales team, and ensured equipment installations were delivered on time and achieved objectives. Key achievements include • Demonstrated advanced leadership capabilities to achieve stability following a reorganisation after an extended period without a manager • Achieved profitable growth by securing sales of AUD 600,000/annum in Service Level Agreements (SLAs) • Evaluated and recognised over AUD 1 million in refunds of warranty return parts • Significantly increased sales by evolving customer relationships through effective communication and issue resolution • Achieved a 50% margin by strategically managing a dental handpiece repair workshop Show less

Director of Service

• 2007 - 2008

Service Manager

• 2005 - 2007

Installation Manager, Oncology

• 2003 - 2005

Project Manager

• 2000 - 2003

Project Manager

• 1997 - 2000

Logistics Engineer

• 1991 - 1997