Experience

Topps Tiles

• United Kingdom
• Retail
• 500 - 600 Employee

• Area Business Manager

  • Jul 2015 - Present

  To inspirationally lead, coach and develop a team of Store Managers to create a performance driven culture that delivers sales and profit targets, operational excellence and outstanding customer service. To support the Regional Business Manager and fellow peers to collectively deliver Company objectives. Build effective working relationships with central teams to support and influence the development of the future Company strategy. A role model at all times and an ambassador for Topps Tiles.

• Regional Trade Business Manager

  • Dec 2012 - Present

  As the trade and commercial representative for the south, I analyse and consult on new and existing company initiatives and facilitate the implementation into the store domain that help achieve the company's Key Performance Indicators. As a supporting role for the Southern Region (approx 190 stores) I work alongside Regional/Area Managers to support their portfolio of stores in identifying opportunities to ignite sales growth whilst taking profitable market share by out specialising the specialist.I am also responsible for commercial accounts in the Southern Region, identifying new business opportunities within the commercial market and managing existing client relationships to increase sales and loyalty.Prior to this; I worked as Branch Manager across a number of stores most recently - one of the Top 30 stores, managing internal operations, profitability, external business development and supporting the company growth strategy.

• Store Manager

  • Jul 2002 - Dec 2012

  As Store Business Manager I was responsible for growing the store profitability, through developing and motivating the team to promote operational excellence, strong financial controls and inspirational customer service. Using leadership and influence to drive sales targets and branch efficiency to increase profitability, coaching staff and delivering succession plans. Other responsibilities include; stock management, conducting performance reviews, recruitment, developing and delivering a business plan to increase operational performance.