Experience

NSW Office of the Children's Guardian

• Australia
• Government Administration
• 1 - 100 Employee

• Records Review Officer (Grade 3/4)

  • Jan 2017 - Present

  • Perform initial review of Working With Children Check (WWCC) applications that have criminal records or findings of misconduct with a view to ascertain a disqualifying record or trigger record as per the legislation - Child Protection (Working with Children) Act 2012.• Liaise with Courts, Police agencies, legal team and other independent agencies (e.g. government and non-government organisations) to obtain information required to perform an accurate review of WWCC applications.• Propose a course of action (Clearance, Risk-assessment or Disqualification) on WWCC applications based on the analysis of gathered information (e.g. Court papers, COPS narrative, investigation reports) established guidelines/procedures and legal frameworks (Schedule 1 or 2 of the legislation).• Discuss complex WWCC applications (e.g. Chapter 16A applications) to team leaders that appear to have criminal records and findings of misconduct that do not necessarily involve children but are considered to meet the threshold for risk assessment - Due to presence of particular factors (e.g. history of domestic violence, alcohol and drug use). Show less

• Acting Records Review Coordinator (Grade 7/8)

  • Jan 2019 - Oct 2022

  Acted up on Jan 7 – Jan 18 (2019), Oct 31 – Nov 29 (2019), Mar 16 – Sep 4 (2020), Jan 10-21 (2022), August 30-October 31 (2022)• Supervise, manage and review the work of 2-3 direct reports, including daily monitoring, allocation of work, identifying issues and ensuring that the team is operating effectively and meeting the Key Performance indicators.• Review recommendations and determine the appropriate course of action (e.g. Clearance, Bar, Shortassessment, Regular risk assessment or Interim bar) in accordance with the legislation (Child Protection(Working with Children) Act 2012 and business rules.• Adhere to set procedures and provide timely outcomes for high priority applications including contacting applicants to advise of their barred status.• Provide support and advice on technical matters relating to Criminal charges, Records Review procedures and systems.• Address issues that arise from Criminal history disputes – contact applicants to confirm whether criminal and/or workplace records belong to them.• Provide ongoing support and advice to Records Review Officers and engage in regular 1:1 meetings toprovide feedback and answer any other work-related matters.• Approve Records Review Officer’s timesheets and coordinate leave schedules. Show less

• Customer Support Officer (Grade 1/2)

  • Jun 2016 - Dec 2016

  • Provide high quality support to both new and existing Working With Children Check (WWCC) applicants via phone and email — Disseminating information about the requirements/exemptions, application process, renewal of checks, verification and retrieval of WWCC numbers. • Provide high quality support to child-related employers via phone and email — Disseminating information about their rights and responsibilities as employers, the employer registration process and the verification of worker’s clearances. • Redirect calls and emails to various departments within the organisation to ensure that specific information is relayed to the appropriate personnel. • Contact existing applicants (via phone and email) that have failed to disclose particular information (e.g. alias) on their WWCC application to ensure the accuracy of the data collected.• Maintain and update file notes on the WWCC system, to achieve transparency and consistency in reporting. Show less



Macquarie University

• Australia
• Higher Education
• 700 & Above Employee

• Student Administration Assistant - Casual employment

  • Feb 2014 - May 2016

  • Process first level admissions using Academic Management Information System (AMIS). • Provide high quality front line support to students and the public by responding to/and or escalating administrative and enrolment enquiries (e.g. enrolment processes, systems, procedures and units/courses offered) — via a range of communication channels such as phone, email and face-to-face. • Process campus cards for new/existing students and staff using Unisuite (Photo ID system). • Process first level admissions using Academic Management Information System (AMIS). • Provide high quality front line support to students and the public by responding to/and or escalating administrative and enrolment enquiries (e.g. enrolment processes, systems, procedures and units/courses offered) — via a range of communication channels such as phone, email and face-to-face. • Process campus cards for new/existing students and staff using Unisuite (Photo ID system).