Experience

OCS Group

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Account Director

  • Jul 2019 - Present



David Morris Contract Services

• UK

• National Contracts Manager

  • Jul 2018 - Jul 2019

  A family owned, specialist cleaning business based in the South West of the UK. An interim contract working with the Managing Director to review their strategy for growth. Liaising with customers making sure we were delivering the services they were paying for. A family owned, specialist cleaning business based in the South West of the UK. An interim contract working with the Managing Director to review their strategy for growth. Liaising with customers making sure we were delivering the services they were paying for.



Interserve

• United Kingdom
• Construction
• 700 & Above Employee

• Contracts Manager

  • Jul 2017 - Jun 2018

  A continuation of the previous roles but now managing the UK and Ireland.Streamlined the existing supplier database from 89 to 19 initially (before eventually cutting this down to 6 prior to my redundancy) focusing on both cost and customer service. Mitigated risk to the business in the way the contracts were split out by supplier across the UK, played to strengths of service offered and held them accountable for delivery maintaining brand reputation and integrity, with clear contingencies in place. Show less

• Business Partner

  • Sep 2014 - Jul 2017

  A continuation of previous roles but managing from the Midlands up, including Scotland and Ireland.Managed new business deals from the tender process through their mobilisation to business as usual. I worked collaboratively and independently in line with the tender requirements. I co-ordinated the required submissions on time and accurate first time.



Rentokil Initial

• United Kingdom
• Environmental Services
• 700 & Above Employee

• Business Partner

  • Jul 2012 - Aug 2014

  A continuation of my previous role but now managing contracts across the Midlands, South West and Wales.

• Customer Service Manager

  • Jun 2011 - Jul 2012

  Was responsible for approx 850 major cleaning contracts. Clients included West Midlands Police, Telford Shopping Centre, Debenhams, TK Maxx and Premier Inn.Responsible for ensuring budgets and targets were met, auditing, driving new business and all aspects of health and safety. Regular meetings with clients to ensure we were delivering the best possible service.During 2011 and 2012 the business was running at an annual loss of £1m. I was an integral part of the management team in designing and implementing the strategy which enabled the return to the black and the delivery of an operational profit of £344k the following year. Reduced our overheads significantly by cutting back on the number of the directly employed work force we had and employing subcontractors, or preferred suppliers. During this process it was critical that normal service with our customers was maintained and I made sure I was available to help with the transition by meeting with our customers. This gave us a solid platform to build up the business by increasing sales, utilising our supplier’s skills and because we now had a strong presence in all regions, a quick turnaround on any issues and sales leads. We were in a better position to focus on the customer which in turn built up our reputation in the market place. Show less

• Key Account Manager

  • Feb 2011 - Jun 2011

  Joined in 2011 as a Key Account Manager for a key retail account worth £1m with no direct management of staff, moved to a Customer Service Manager in the same year and gained responsibility for delivery of service via a team of employees; back to vendor management with responsibility for organic business growth through existing and new business.



Blacks Outdoor Retail Limited

• United Kingdom
• Retail
• 200 - 300 Employee

• Town Manager

  • Sep 2010 - Feb 2011

  Managed both the Blacks and Millets fascia's within Worcester. The Millets branch was a Pioneer store making it amongst the top 70 stores for turnover; because of this I had more autonomy and control over key operations. Built strong relationships with key brands. Forged relationships within the local community to bring in external sales. Ensured all KPI's were achieved and exceeded. Controlled P & L and implemented strategies to encourage growth. Reduced the stock loss to an all time low in the Millets store which was notorious for very poor audit results previously. Responsible for H & S policies within both fascia's. Ensured all staff received comprehensive customer service and product knowledge training which led to two 100% mystery shopper results, never achieved before, moving the stores from 14th to 2nd on the area within my first two months. Show less



JJB Sports

• Retail
• 200 - 300 Employee

• Store Manager

  • 2000 - 2010

  Managed a store that turned over in excess of £2.6m. Built up relationships within the local community and brought in external sales. Responsible for all aspects of H & S within the store. Ensured all KPI's were achieved. Halved stock loss within my first six months from 0.9% to 0.5%. More than halved stock loss within my second six month period from 0.5% to 0.1%. First store in region to achieve a 100% mystery shopper report during my first six months. One of only eleven stores in the company to become a member of the 100% Elite Club after receiving three 100% mystery shopper results all within my first year. Won first prize in the quarterly manager's incentive award by achieving excellent audit results, low wages vs sales and top mystery shopper reports. Gained an ILM (Institute of Leadership & Management) certificate in Team Leading. Employed 36 staff, all of whom received on-going training and performance reviews. Worked in five stores after working my way up from Christmas temporary staff member. Show less



Gap year

• The world

• Explorer

  • 1999 - 2000

  Took a year out to travel the world. Ventured through Africa, South East Asia, Australia, New Zealand, USA and South America. Took a year out to travel the world. Ventured through Africa, South East Asia, Australia, New Zealand, USA and South America.



JLR

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Technician Engineer

  • 1994 - 1998