Systems Administrator

• Dec 2020 - Present

Computer Support Specialist I

• Mar 2017 - Dec 2020

Responsible for day-to-day technology needs of four elementary schools. ◦ Performed skilled mechanical work, preventive maintenance on computers, network closets, and projectors in classrooms. ◦ Diagnosing, repair, troubleshooting, installation and maintenance of computers, iPads, printers, projectors, network closets, ipads, switches, wifi, interactive boards, PA systems ◦ Deployed devices out to various staff members ◦ Reimaged every capable device from Windows 7 to Windows 10 at four elementary schools for Staff/Students ◦ Installed Access Points in the ceilings at a Middle School ◦ Supported over 250 staff members with technology needs ◦ Experienced with Active Directory with managing school staff and school devices ◦ Created tutorials for user use ◦ Completed Help Desk tickets for a vast amount of IT needs ◦ Used VMWare Horizon to access school network remotely to troubleshoot issues while teleworking ◦ Used DameWare's Remote Access to remote into user's computers while at different sites and while teleworking to troubleshoot issues ◦ Used MDM to inventory/manage BYOD devices and iPads on the network ◦ Used Microsoft Azure to manage users and devices Show less