Experience

Evotix

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Head of Customer Development - EMEA

  • Sep 2022 - Present

• Customer Development Manager

  • Nov 2021 - Sep 2022

  Responsibilities include: • Helping customers to see how Assure can provide maximum return on investment and deliver exceptional results for their Health and Safety culture and practices, which in turn means less accidents, and less money lost to businesses as a result of workplace accidents. • Assisting clients with the functioanl or geographical expansion of Evotix Assure across their business.• Delivery of exceptional sales process methodology ensuring a customer centric focus at each stage of the expansion cycle. • Demonstrating and enabling clients to realise the power which Evotix Assure can provide in aiding the evidence of compliance within their business, and reinforcing a strong safety culture. • A strong understanding of the Health and Safety sector and how Evotix Assure can help with compliance, including legislation and standards of best practice, such as HSG65, BS OHSAS 18001, RIDDOR and ISO14001 and adherence to future standards including ISO45001.

• Customer Success Manager

  • Jul 2019 - Nov 2021

• Solutions Architect

  • Feb 2018 - Jul 2019

  Creation and delivery of specialist workshops to new potential customers to pinpoint how our software solution can fit with and enhance their business process.Working with existing customers to optimise their use of the software including training delivery to super users and administrators.Management of all tender processes within SHE Software evaluating tender documents, writing technical descriptions and creating subsequent customer presentations.

• Product Manager

  • Feb 2017 - Feb 2018

  To understand all stakeholder requirements, define user stories and manage the team backlog with a view to enhancing the commercial position of SHE Software within the marketplace.A comprehensive understanding of the marketplace including competitor offerings, industry trends and the business issues current and prospective customers were trying to solve.Facilitation of discussions around product development options, articulating the pros and cons based on customer demand, commercial value, level of difficulty of implementation. Creation and communication of the product road map.Development of approved road map items to a level of detail that enabled the development team to engage and complete.

• Solutions Architect

  • Jul 2016 - Feb 2017

  Creation and delivery of specialist workshops to new potential customers to pinpoint how our software solution can fit with and enhance their business process.Working with existing customers to optimise their use of the software including configurations changes and training delivery to super users and administrators.Management of all tender processes within SHE Software evaluating tender documents, writing technical descriptions and creating subsequent customer presentations.Management of new customer projects from Kick Off meeting to Go Live and transition to the Customer Retention Team.



Airsweb now part of EcoOnline

• United Kingdom
• Software Development
• 1 - 100 Employee

• Technical Sales Support Manager

  • Jan 2016 - Jul 2016

  All duties expected during the Technical Sales Support role with the added responsibility of managing a team of 3 other Technical Sales Support colleagues. Organisation of regular training and feedback sessions with direct reports, to ensure a consistent and effective customer experience. Creation of employee career goals and plans to attain them.

• Technical Sales Support

  • Oct 2010 - Dec 2015

  Supporting a global sales and account management team from lead generation through to deal closure.Management and response of all PQQ’s, RFI’s and RFP’s.Visiting prospective clients delivering software demonstrations including Global and UK based travel. Attended Global Safety Exhibitions to promote Airsweb and network with clients and prospects.Airsweb Evangelist.Development, creation and roll-out of Airsweb eLearning package.Delivery of Internal/External product training.



Airsweb now part of EcoOnline

• United Kingdom
• Software Development
• 1 - 100 Employee

• Graduate Placement: Project Administrator/Software Tester

  • Sep 2008 - Oct 2009

  Providing first line support to a global client base, identifying and resolving any software issues effectively communicating progress to the client.Quality management and assurance of all global roll outs liaising with internal stakeholders to ensure bug free delivery.Assisting the project manager through all phases of project delivery.Creation of training materials and user guides. Delivery of internal and external product training.Planning, logistics and attendance of sales exhibition.