James Brian Mugumire
Manager Network Operations Center at Uganda Telecom Ltd- Claim this Profile
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Bio
Credentials
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IP Routing
WebcomAug, 2011- Sep, 2024
Experience
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Uganda Telecom Ltd
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Uganda
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Telecommunications
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1 - 100 Employee
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Manager Network Operations Center
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Aug 2014 - Present
• Managing the activities of the Company Network Operations Center in order to ensure efficiency and service quality according to Service Level Agreement, Quality of Service, and Performance Indicators.• Providing leadership and managerial responsibility towards the monitoring team within NOC• Designing and implementing processes, procedures and tools for the NOC.• In charge of organizing and managing resources planning to deliver a 24x7 Service Desk Operation according to commitment • Checking the respect of SLA for the NOC, understanding the cause in case of no respect and setting up appropriate action plan to keep problems under control
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NOC Engineer
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2011 - 2014
• Monitoring all network elements and systems and reporting on the status and performance of the company network.• Fault handling and escalation by identifying and responding to fault incidents on systems and networks.• Coordinating the technical staff concerned as far as the SLAs are concerned and updating Trouble Tickets to ensure fast resolution. • Fault handling of incidents on the systems and network to all parties concerned including third party and handling.• Interfacing with business support field engineers and customer care for proper customer incident resolution.• Participating in a 24x7 call-out schedule• Providing daily outage and activity reports
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Director of Programs and Editorials
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Jan 2009 - 2012
• Directing, planning and ensuring the effective implementation of activities according to the objectives , policies and procedures of the organization• Ensuring that adequate and qualified staffs carry out the activities of the foundation.• Developing new initiatives to support the strategic direction of the foundation. • Directing, planning and ensuring the effective implementation of activities according to the objectives , policies and procedures of the organization• Ensuring that adequate and qualified staffs carry out the activities of the foundation.• Developing new initiatives to support the strategic direction of the foundation.
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Education
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2006 - 2010
Makerere University
BSC. TELECOMMUNICATIONS ENGINEERING, Bsc. Telecommunications Engineering -
2004 - 2005
NTARE SCHOOL
UACE, PHYSICS, MATHEMATICS & ECONOMICS
Community
