Remote I.T. Support Specialist II

• Apr 2017 - Present

IT Consultant

• Jul 2012 - Jan 2017

Responsible for the initial design, installation, configuration, and ongoing maintenance for all of the clients of Technology Professionals. Performed the initial discovery, business analysis, technology recommendations, designs, installations and configurations, and ongoing upgrades, maintenance, and troubleshooting for LAN, WAN, Security, Servers, and Operating Systems. Virtualization technologies including VMWare and Hyper-V from small scale to enterprise. Assisted in completing multiple large-scale projects on time and under budget with little or no downtime for the client during the time work was performed and put into production. Responsible for service desk duties. Working with clients to trouble shoot every day issues they may be having. Servicing anything for printers, email, internet, phone issues, as well as everyday computer issues. Utilized TWIC clearance to access marine vessels, installing new navigation computers and other needed equipment.

Business Owner

• Jan 2010 - Jul 2012

As owner, I was responsible for all day to day operations for the business included but not limited to responsibility for generating sales inside and outside the technical utilization field. While maintaining a high level of attention to all current clients needs, I would also work on “walk-in” or individualized one time services. Worked in tandem with existing IT departments and/or business owners to create estimates, as well as project managing to minimize any potential employee down time due to equipment management or upgrading/replacing existing equipment. Worked directly with clients to design a custom solution/workstation/server unit, while anticipating and discussing potential future upgrades and or services per individual/company/end-user assessment. In charge of service help desk both during daily hours of operation, in addition to “on-call” or after hours/emergency services. As well as traveling to various locations within a 200 mile radius, I was also responsible for remote access monitoring to correct any issue the client developed outside said traveling radius. Also performed setup/verbal walk-throughs to utilize sustainable monitoring of server facilities and office equipment to allow proactive repairs as needed. Worked directly with contractors/venders to ensure the service that was needed was conceived and executed properly and to full completion/satisfaction. With company growth, I became responsible for the process of hiring and training sub-contractors to perform and uphold company standards.

Sr. Systems Engineer/Project management

• Jan 2006 - Jan 2010

Responsible for Opening shop in the morning, Organize call-out jobs, Break fix/service computers and equipment on call out jobs, Custom build new computers, Support Windows equipment, Support Linux equipment, Support network infrastructure, Oversee junior technicians, Oversee job progress, and Design custom solutions for customers needs. Responsible for training new technicians. Virtualization technologies including VMWare and Hyper-V from small scale to enterprise. Assisted in completing multiple large-scale projects on time and under budget with little or no downtime for the client during the time work was performed and implemented. Specialized in virus removal and data recovery if needed.