Experience

Global Airways Group

• South Africa
• Airlines and Aviation
• 1 - 100 Employee

• Onboard Manager/ Senior Purser

  • Jul 2022 - Present

  • Coordination &Management of inflight cabin related duties from take-off to landing • Recently Appointed Line Checker to ensure safety standards are maintained • Ensuring SOP’s are maintained and adhered to • Line Training & Coaching of fellow crew. • Primarily ensuring customer safety through extensive training • . Application of extensive customer service, problem solving and time management skills. • Addressing & Attending to customer complaints and report writing • .Applying service recovery techniques where required. • On-board Sales. • Managing medical emergencies and ensuring Customer & Crew Health & Safety. • Applying and maintaining positive CRM principles • Managing the services and sales onboard • Ensuring smooth operation and management of crew and passenger behaviour onboard • Managing all safety and customer related issues onboard Show less



Greeff Christie's International Real Estate - Paarl Winelands

• South Africa
• Real Estate
• 1 - 100 Employee

• Property Broker / Consultant

  • Aug 2021 - Present

  Duties: • Scout and identify investors with property consultancy needs. • Contact potential clients through calls, emails, etc. to offer them property consultancy services. • Monitor the property market to watch out for new and old properties up for sale. • Conduct research and analysis of property market to identify areas with increasing demand and profitability margin. • Maintain an up-to-date knowledge of government housing/property laws and policies. • Build and establish good working relationship with legal counsels and other consulting professionals to exchange ideas and expand personal network. • Evaluate the objectives of an investor to identify their needs and requirements. • Conduct surveys to obtain data which provides information regarding profitable property investments. • Give clients recommendations and advice on appropriate property investments to make. • Maintain a database of commercial, industrial, and residential properties available on the property market. • Develop and implement strategies effective in increasing the value of a property. • Assist sellers in how to best promote their properties to attract advantageous offers. • Advertise properties through a variety of marketing techniques. • Evaluate the clients’ desires and economic capabilities to discover the appropriate suggestions. • Provide information regarding legal guidelines, rates, specifications and property availability. • Mediate the dealings between sellers and buyers ensuring good conduct and the honest exchange of information towards a beneficial understanding. • Appraise the value of properties by thoroughly researching the market or past purchases. • Present properties to potential buyers and address questions or concerns. • Draft and complete important legal documents (contracts, agreements etc). • Coordinate property auctions or exchanges. • Generate and manage lists of properties for sale. Show less



Posh Panda

• South Africa
• Design

• Customer Service/Sales Manager

  • Mar 2016 - Jul 2021

  • Improve customer service experience, create engaged customers and facilitate organic growth. • Take ownership of customers issues and follow problems through to resolution. • Set a clear mission and deploy strategies focused towards that mission. • Develop service procedures, policies and standards. • Keep accurate records and document customer service actions and discussions. • Analyse statistics and compile accurate reports. • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment. • Keep ahead of industry’s developments and apply best practices to areas of improvement. • Control resources and utilise assets to achieve qualitative and quantitative targets. • Adhere to and manage the approved budget. • Maintain an orderly workflow according to priorities. • Achieve growth and hit sales targets by successfully managing the sales team. • Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence. • Own recruiting, objectives setting, coaching and performance monitoring of sales representatives. • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. • Present sales, revenue and expenses reports and realistic forecasts to the management team. • Identify emerging markets and market shifts while being fully aware of new products and competition status. • Sourcing of reputable Vendors. • Events Planning & Co-ordinations (Functions, Weddings, Birthday Celebrations). • Project Management. Show less



South African Airways

• South Africa
• Airlines and Aviation
• 700 & Above Employee

• Onboard Manager / Senior Purser

  • Sep 1999 - Sep 2020

  • Onboard management of crew & Hospitality Management. • Management of inflight related duties from take-off to landing. • Training & Coaching of fellow crew. • Managing and taking responsibility for crew actions and behaviour away from base. • Primarily ensuring customer safety through extensive training. • Extensive customer service, problem solving and time management. • Management of customer complaints and report writing. • On-board Sales. • Managing medical emergencies and ensuring Customer & Crew Health & Safety. • Ensuring SOP’s are maintained and adhered to. • Primary communication channel between, team/crew, support personnel and management. • Managing Employee Wellbeing. • Managing a team of up to 14 crew & 340 customers at a time. • F&B Management. Show less



Mobiling Office

• Executive Liaison/ Project Manager

  • Jun 1997 - Jun 1999

  • Internal & External Public Relations. • Corporate Sales. • General Administration. • Key Account Management. • Press Release and Conferencing. • Managing 3 public relations assistants. • Marketing & Promoting Projects. • Planning and hosting of Events. • Communication. • Development of Marketing Strategies. • Planning & Designing of `exhibitions. • Presentations. • Internal & External Public Relations. • Corporate Sales. • General Administration. • Key Account Management. • Press Release and Conferencing. • Managing 3 public relations assistants. • Marketing & Promoting Projects. • Planning and hosting of Events. • Communication. • Development of Marketing Strategies. • Planning & Designing of `exhibitions. • Presentations.



Incredible Connection

• South Africa
• Retail
• 700 & Above Employee

• Liaison Officer/Corporate sales

  • Sep 1996 - May 1997

  • Marketing. • Customer Relations & Public Liaison. • Corporate Client Liaison. • General Administration. • Branch Representative to Education Sector. • Promotion within Education Sector. • Sales of Hardware & Software. • Corporate Sales. • Large Projects. • Key Account Management. • Marketing. • Customer Relations & Public Liaison. • Corporate Client Liaison. • General Administration. • Branch Representative to Education Sector. • Promotion within Education Sector. • Sales of Hardware & Software. • Corporate Sales. • Large Projects. • Key Account Management.



Sharper Image Gym Group

• Public Relations Specialist

  • Jan 1996 - Aug 1996

  • Customer Relations. • Internal & External PRO. • Membership Contract Sales. • General Administration. • Telesales. • Planning of Special Events. • Promoting & Marketing. • Member Relations. • Dealing with Customer Complaints. • Customer Relations. • Internal & External PRO. • Membership Contract Sales. • General Administration. • Telesales. • Planning of Special Events. • Promoting & Marketing. • Member Relations. • Dealing with Customer Complaints.