Experience

Vergo Pest Management Ltd

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Senior Client Manager

  • May 2022 - Present



Terminix Pest Control

• United Kingdom

• Senior Client Manager

  • Oct 2019 - May 2022



Mitie

• United Kingdom
• Facilities Services
• 700 & Above Employee

• National Account Manager

  • Mar 2015 - Oct 2019

  UK Coverage: Reporting directly to the Sales Director and responsible for the retention and development of a number of key blue chip clients, working closely alongside the operational teams including the Operations Director and Operations Managers nationally within the UK and Ireland. Tasked with incremental growth and working with other key internal business to grow the brand across a number of different service streams. Key activities & responsibilities include: Duties: • Provide regular M.I Data to the clients regarding state of service and infestation levels. • Developing relationships with key customers and partners. • Evaluating competitor activities, especially new products and services that they launch. • Communicating with a wide level of staff and customers at all levels. • National account reviews with key customers on a National basis in line with SLA’s/KPI’s. • Mobilization of key National Contracts as and when required.



Cannon Pest Control

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Specialist Job Team Manager

  • May 2014 - Mar 2015

  Support and overseeing the specialist proofing team to ensure all works were completed to a high quality and safety.

• National Account Manager

  • Jul 2012 - Mar 2015

  UK Coverage:Reporting directly to the General Manager and responsible for the retention and development of a the companies largest key clients, working closely alongside the operational teams including the Operations Director and Operations Managers nationally within the UK and Ireland. Tasked with incremental growth and working with other key internal business to grow the brand across a number of different service streams. Key activities & responsibilities include:Duties:• Provide regular M.I Data to the clients regarding state of service and infestation levels.• Developing relationships with key customers and partners.• Evaluating competitor activities, especially new products and services that they launch.• Communicating with a wide level of staff and customers at all levels.• National account reviews with key customers on a National basis in line with SLA’s/KPI’s.• Mobilization of key National Contracts as and when required.• Completing QA inspections checking on quality being delivered.• Managing a Area Manager and a team of four technicians.

• Service Manager

  • Jun 2010 - Jun 2012

  Reporting directly to the Regional Operations Manager and working closely with the General Manager. Sales Director and responsible for the retention and development of a number of key blue chip clients, working closely alongside the operational teams including the Operations Director and Operations Managers nationally within the UK and Ireland. Tasked with incremental growth and working with other key internal business to grow the brand across a number of different service streams. Key activities & responsibilities include:Duties:• Regular weekly M.I data to the client regarding state of service and infestation levels covering over 200 sites nationally.• Responsible for terminations in the midlands area and client retention.• Issue termination and credit details where applicable.• Assist in disciplinary and grievance procedures and investigations.• Use a range of Microsoft Office plus Lynx applications.• Dealing with customer service enquiries and resolving queries.• Deal with customer complaints, investigate and report where necessary.• Communicating with a wide level of staff and customers at all levels.• Collate staff holidays and monitor absence and sickness.• Responsible for eight/ten technicians in the midlands area reporting to the regional operations manager.• Support regional operations manager across the region and provide reports where required.• Carry out key account reviews with key customers in the midlands region and wider area as required.



Rentokil Pest Control United Kingdom

• United Kingdom
• Facilities Services
• 200 - 300 Employee

• Pest Control Technician

  • Jun 2008 - Jun 2010

  Worked as a pest control technician for Rentokil. Using a variety of techniques to eliminate pests from residential, commercial and industrial facilities. My job was to identify pest problems and choose an effective approach to remove pests from the property. Responsibilities included: Determining the kind of treatment required to eliminate a particular type of pest Advising customers on the kind of treatment required to eliminate identified pests Inspecting customers’ premises to identify pest problems



Self-employed

• West Midlands, England, United Kingdom

• Freelance Graphic Designer

  • Apr 2005 - Jun 2007

  Worked as a freelance graphic designer, working with clients across the UK. Working with companies such as ASDA & Poundland. Branding - Ensuring your brand is on target and promoting the correct messages. We create brands from scratch or work with your existing one. Graphic Design - Everything requires nice clean design. Advertising - Creative services for Advertising, Print, Media and Screen. Product Design & Development - We work on turning ideas into best selling products. We do this though stunning design and direction.



Cards Inc,

• West Midlands, England, United Kingdom

• Graphic Designer

  • Jul 2001 - Apr 2005

  Worked as a graphic designer for Cards Inc. designing Products for many entertainment licenses. Licenses Worked on & Designed: The Lord of the Rings Star Wars Episode 3 Star Wars Saga Harry Potter & Prisoner of Azkaban Harry Potter & the Goblet of Fire Harry Potter & the Order of the Phoenix Harry Potter & the Half Blood Prince 007 Doctor Who The Golden Compass Marvel Heroes The Fantastic Four Movie 2000 AD Buffy The Vampire Slayer The Corpse Bride Angel The Saint The Prisoner UFO Scarface Beyblade