Experience

SunTrust

• United States
• Financial Services
• 700 & Above Employee

• Product Owner/ Business Analyst

  • Jul 2019 - Present

  The primary objective of the project is to implement four different portals (Provider, Borrower, lender, Servicer) on the existing bank website that will enable users to access information on loans for healthcare procedures thus replacing the manual process with automation. Responsibilities:• Formulated and solidified product vision, turn that vision into concrete functional and technical project requirements• Worked with Product Managers to align feature and functionality releases with overall product and company strategy• Perform discovery and requirements gathering on large features for existing and new platforms• Gathered acceptance criteria and perform user acceptance testing• Worked closely with engineering, operations, internal users, and client management to ensure the highest quality delivery of product releases• Led a development team through an agile methodology, like sprint or Kanban• Worked with stakeholders to guide the release of new products and the successful integration and/or migration of current operations onto those products• Develop prototypes for user interface (UI) which visually assist the business and development team to ensure the requirements are well understood.• Managed, Prioritized and Wrote User stories in the Product backlog.• Participated in Retrospective meeting, Product User Story Grooming, Storytelling and Estimation• Involved in creating targeted questionnaires for SMEs to gather requirements. • Partnered with the business stake holders, process owners, users to identify their requirements, produced detailed specifications and to plan the project deliverable.• Worked with the UI developers to make sure the designs requested are accurate.• Facilitated the JAD sessions with the primary stakeholders, end users for requirement elicitation.• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the Project Manager and technical lead.



Supertalent USA (Consulting company) - Remote

• Senior Product Owner

  • Jul 2018 - Jun 2019

  Fanduel is a sports betting companies that operates in 19 states in the USA. The Primary objective of this project is to be able to generates betting reports every 30 minutes. The current state of the business only allowed systems to generate reports in or more than 24 hours and this was causing the company lots of money by paying penalties to the individual states that they operated in.Some Project Deliverables• Optimize Dormant Account Reports• Optimize Pending Transaction Reports• Optimize player Exclusion Reports.• Optimize Patron Account Summary ReportsResponsibilities• Provided the vision and direction to the Agile team and stakeholders throughout the project• Worked with UI/UX developers to create user interfaces that solve business needs that meet organization standards.• Worked with software architects before projects begin to convey high level requirements and agree on an architecture that makes sense for the software application.• Facilitated and participated in the meeting sessions with the business users and stakeholders to define the project scope and boundaries.• Assisted the project manager in developing scope and vision documents describing primarily the goals, objective, and scope of the project• Decomposed high level business needs into Epics and User stories for the development team and defined what success should look like in my Acceptance Criteria.• Managed and prioritize product backlog Items.• Participated in all Agile ceremonies (i.e., Retrospective meeting, Daily Stand-up meeting, Sprint review) etc.• Involved in identifying business process and developing business process flow diagrams.• Elicited requirements through Workshops, Joint Application Development (JAD) and interview sessions...• Functioned as a liaison between various business users and the technical team throughout the project lifecycle.• Involved in maintaining the Requirement Traceability Matrix (RTM).



OutFront Media (Remote) Business Analyst -Consultant 1 year Contract

• Business Analyst

  • Jul 2017 - Jun 2018

  The primary objective of this role is to help in replacing part of large-scale system, System Enhancement and working with OutFront Media Customers to build new features in their organization.• Performed business process modeling, gap analysis to determine the “to-be” process, and process re-engineering as part of the analysis phase of the project.• Developed process flow diagrams using Lucid Chart to help business stakeholders to visualize the “Current State” and “Future State” of work processes.• Interacted with business owners, SMEs, and management team to gather requirements to create Use Case and Activity Diagrams to further develop technical requirements and/or Functional Specifications documents.• Generated project deliverables that guided or informed developers and clients during discovery and throughout the project lifecycle• Facilitated the JAD sessions with the primary stakeholders, end users for requirement elicitation. Worked on drafting BRD and FRD.• Involved in creating targeted questionnaires for SMEs to gather requirements. • Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the Project Manager and technical lead. • Identified, researched, investigated, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements. • Contributed to the definition of scope, performed extensive requirement analysis and defined functional specifications. • Involved in Requirements scoping and identifying high priority requirement for implementation. • Facilitated review meetings to ensure that the project was implemented within the specifications of the contract. • Validated technical designs created by IT developers against functional specifications. • Assisted QA team in reviewing test cases, test plans and tested the final application for usability testing



Cigna ( Consultant) Remote

• Business Analyst (Consultant)

  • Jan 2017 - Jun 2017

  Responsibilities• Met with internal business stakeholders to gather and document current business requirements; maps and analyzes end-to-end business processes as part of overall documentation.• Contributes to continuous improvement solutions to Enterprise Services’ processes, methodologies, and technologies.• Coordinated solution enhancements and consulting services for best practice usage on enterprise systems and solution introduction.• Worked collaboratively and comfortability working across hierarchy and different functional teams.• Maintained a general understanding of Cigna’s various business groups / departments.• Documented, responded, quantify and follow-up on all process improvement projects.• Worked in collaboration with various internal teams to identify process• Facilitated and participated in the meeting sessions with the business users and stakeholders to define the project scope and boundaries.• Assisted the project manager in developing scope and vision documents describing primarily the goals, objective, and scope of the project.• Involved in identifying business process and developing business process flow diagrams.• Elicited requirements through brainstorming, Joint Application Development (JAD) and interview sessions...• Functioned as a liaison between various business users and the technical team throughout the project lifecycle.• Involved in maintaining the Requirement Traceability Matrix (RTM).Participated in test cases reviews to make sure that all the requirements have been covered and accurately tested.• Wrote test cases for conducting User Acceptance Testing.Environment: MS SQL Server, HPQC, MS Office Tools, MS Outlook, MS Visio,



Capital ONE (Remote)

• Business Analyst

  • Jul 2016 - Dec 2016

  Responsibilities• Responsible for facilitating new or enhanced change management requests and post change validations.• Utilize effective communication and facilitation skills to reach consensus among stakeholders.• Deliver oral and written communications to business owners, IT program team members and management.• Provided guidance in the development of test scenarios and internal software training documents.• Evaluated existing manual test cases, and identify opportunities for automation• Developed business requirements and related business rules based on business decision.• Worked closely with the business subject matter experts in the definition, training, implementation, and support of business requirements• Defined requirements through interviews, workshops, surveys, and existing system documentation or procedures.• Evaluated information gathered from multiple sources and translate high level information into details.• Acted as liaison between the business and technology teams.• Performed high level testing in coordination with the detailed testing by quality assurance teams.• Organize and lead meetings with business, technology, and quality assurance teams



*Confidential

• Quality Assurance Analyst

  • Feb 2013 - Nov 2014