Experience

Intratek Computer Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Support Analyst

  • Nov 2016 - Present



Child Care Resource Center (CCRC)

• Tech 1 Desktop Support IT

  • Apr 2013 - Aug 2016

  Desktop Support IT • Setup user accounts for new staff in AD 1. Create log in/user accounts 2. Create email accounts 3. Create application accounts 4. Setup file permissions 5. Configure user network and local printers 6. Program network scanners with user email and access code 7. Install and configure Cisco IP Phones 8. Configure Tablets and Android Phones • Perform troubleshooting and minor repair of printers • Assists end-users in their use of the desktop applications • Build, configure and re-image computers for new staff. • Update remote computers using PDQ • Set up and Install Audio and Video Conferencing Equipment • Oversee and inventory all IT supplies • Use the TrackIt ticketing application to fill request from Staff • Support 2 remote locations with 100 staff with little supervision Show less