Experience

Best Western Premier Park Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Reception

  • Oct 2019 - Present

  Hired specifically for emotional maturity, responsibility, and professional nature Promoted to evening supervisor after 1 year Supervise all staff and responsible for hotel operations during the evening shift Provide premier customer service to guests by providing “I can assist you with any of your needs” support Maintain guests’ confidentially, both professionally, and financially Leading the team in new “guest rewards program” Hired specifically for emotional maturity, responsibility, and professional nature Promoted to evening supervisor after 1 year Supervise all staff and responsible for hotel operations during the evening shift Provide premier customer service to guests by providing “I can assist you with any of your needs” support Maintain guests’ confidentially, both professionally, and financially Leading the team in new “guest rewards program”



Duane Lee Holland, Jr., LLC

• Paoli, PA

• Executive Assistant to President/Director of Administration

  • Jan 2008 - Oct 2019

  As Mr. Holland's executive assistant, I have daily interactions with new and existing clients utilizing alternative methods, including YouTube, FaceBook, twitter; videotaping and editing video clips for postings to different social applications, including YouTube, FaceBook, twitter, created business plan and six (6) page website. www.duaneleeh.com, regularly monitor and respond to client inquiries, created and regularly maintain and monitor client database with more than 4,500 clients/fans and maintain all invoicing, accounts payable/receivable. Show less



Mill Brook Animal Clinic

• United States
• Veterinary Services
• 1 - 100 Employee

• Front Desk Reception

  • Sep 2017 - Jul 2019

  Hired specifically for emotional maturity, responsibility, and compassionate nature Provided “above and beyond” customer service to patients’ owners, via telephone and in person Superhero levels of patience coupled with world class multi-tasking skills Ensured 100% accuracy in dispensing patient medications, via telephone, internet, and in person Hired specifically for emotional maturity, responsibility, and compassionate nature Provided “above and beyond” customer service to patients’ owners, via telephone and in person Superhero levels of patience coupled with world class multi-tasking skills Ensured 100% accuracy in dispensing patient medications, via telephone, internet, and in person



Yellow Cab of Iowa City

• Iowa City, Iowa Area

• Professional Driver

  • Nov 2013 - Jul 2016

  As an independent contractor/driver, I was responsible for the safe delivery of passengers and packages to destinations within the Midwest. Maintained the highest levels of professionalism to major accounts for the University of Iowa Health Care System, Medicaid/Medicare, OneCall of Iowa. Received 100% in regard to customer feedback and satisfaction and 100% driving record (0 vehicular accidents). As an independent contractor/driver, I was responsible for the safe delivery of passengers and packages to destinations within the Midwest. Maintained the highest levels of professionalism to major accounts for the University of Iowa Health Care System, Medicaid/Medicare, OneCall of Iowa. Received 100% in regard to customer feedback and satisfaction and 100% driving record (0 vehicular accidents).



Bradley Enterprises

• Accounting
• 1 - 100 Employee

• Assistant Project Manager

  • Oct 2009 - Jul 2011

  As a consultant for BEL, I worked as an Assistant Program Manager where I coordinated and maintained 100% accuracy for all aspects of certified payroll for all sub-contractors, oversaw all sub-contractors by leading coordination meetings to assist the design team with quality control that includes economic design, energy efficiency in design and constructability, ensured accuracy of all submissions and adherence to all federal standards by delegating submission tasks to each sub-contractor for the USACE, and directed the project’s Erosion & Sediment Control program ensuring minimal negative impacts on the environment Show less



Aspiring Champions

• King of Prussia, PA

• Executive Assistant to the President

  • Mar 2009 - Jun 2009

  As the assistant to the President, I directly supported the President by planning and coordinating his daily functions and activities as related to the company and the Board of Trustees; maintained all company administrative policies and procedures ensuring all were executed to the highest level of scrutiny by the Board; directed, organized, planned, and developed the implementation and administration of all functions and carried out policies and procedures relating to all phases of administration, secured new corporate accounts while working with current clients staffing needs; maintained records of personnel transactions, such as hires, promotions, transfers, and terminations; recommended and implemented procedures to reduce absenteeism and turnover. Show less



J. Silas Green & Company

• Atlanta, GA

• Executive Assistant to the President/Consultant

  • Jan 2008 - Apr 2009

  As Mr. Green's assistant, I created and maintained Profit & Loss analysis in support of reporting, budgeting and forecasting for the President/CEO; managed monthly analysis and reporting; secured candidates in the Accounting, Marketing and Sales genres for possible new positions with companies like Coca Cola, Disney, CSX; while landing in-house accounts like The Dow Jones; utilized my corporate techniques to train candidates in the correct methods of resume structuring as well as interviewing the clients as well being interviewed themselves for the positions at hand ensuring both parties are a great match for one another. Show less



TD Banknorth Insurance Agency, Inc., MA

• Springfield, Massachusetts Area

• Executive Assistant to the President

  • Sep 2004 - Dec 2007

  As the executive assistant to the President for TD Bank Insurance, I created and maintained Profit & Loss analysis for Massachusetts Regional account executives in support of reporting, budgeting and forecasting for the President/CEO; created and maintained sales support process to manage requests to Account Executives from their clients; managed monthly analysis and reporting; provided highly responsive, diversified and confidential support to both the President and COO; managed Account Executives’ pipeline of opportunities; managed 100% of the Administration Department budget formulation, forecast and analysis; New Sales, VIP Accounts, Sales Pipelines. Business Retention, Lost Business, Referral Business. Show less



Bradley Enterprises Ltd., Washington DC / Philadelphia, PA

• Washington, DC

• Consultant

  • Feb 1998 - Aug 2003

  As a consultant to BEL, I provided management and Information Technology consulting services to clients of the firm. Responsible for customer relationship management and new business development. As a member of the Software Configuration Management consulting practice, responsible for instituting process definition, best practices, system setup and administration services. I also served as systems programmer, team-lead and project manager for government, quasi-government and corporate clients; operations management; training new team members and clients; employee recruiting. Show less



Julia J. Norrell & Associates, Washington, DC

• Washington D.C. Metro Area

• Manager/Executive Assistant/Lobbyist

  • Feb 1993 - Jan 1998

  As Ms. Norrell's officer manager/executive assistant, I managed office operations for a major political consulting firm, predominately representing large insurance and financial services companies. My responsibilities included: managed daily operations of the firm; upgraded the entire firm’s operations to a computerized, paperless system; researched issues and briefed the firm’s president and clients of daily activities; led client research projects; managed accounting and invoicing of all expenses; accountable for the firm’s budget; represented the firm and its clients on Capitol Hill, at the White House, and at industry legislative strategy meetings; conducted field inquiries on significant national issues, including health care reform Show less