Experience

Somerset County Cricket Club

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• General Manager Operations

  • Aug 2022 - Present

  Catering Catering


Camerons Brewery
• United Kingdom
• Food & Beverages
• 1 - 100 Employee
• General Manager

  • Mar 2021 - Sep 2022


Zerodegrees - Microbrewery & Restaurant

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Senior General Manager

  • May 2019 - Oct 2020

  • Day to day management and running of a £1,040,000 business and the challenges it presents • Oversee a brewery with capacity to make 4000 litres per day • Delivering to payroll budgets through effective scheduling & succession planning • Consistently achieving wet & dry GP targets • Health and safety management & champion for the area • Creation and implementation of a Covid 19 risk assessment and policy that is Food Alert certified across four sites • Refreshed induction and training for group • Refreshed cocktail specs for group • Partnered with WRU as official members bar for 2020 Six nations • Problem solving in other houses and feeding back to area management • Attend company workshops for menu development and roll out • Liaising with head office and all heads of departments and reporting to the directors • Profit and loss accounts with informative reports • Maximising all business opportunities to drive sales Show less



Signature Living Ltd

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Area Operations Manager

  • Feb 2017 - May 2019

  • Key role in a 42-million-pound refurbishment project • Organising and setting up Budgets, P&L’s, Accounts, Purchasing and Contracts • Editing, finalizing and signing off plans • Keeping all trades to strict timescales • Creation and Implementation of policies and procedures • Auditing works, snagging newly finished parts of the buildings • Negotiated key contracts and tenders (wet/dry suppliers, chemicals, room furnishings and disposables) • Making construction and operational parts of the building work together in sync • Hired and trained an opening team, putting the right people in the right places • Gathering certification for legal compliance • Getting sites legally compliant and insured • Troubleshooting • Supporting multiple departments/sites with day to day running, maintenance issues, staff, functions, guest complaints and training • Auditing: Health and safety, fire safety, food safety, due diligence, compliance, bedrooms, stocks and food quality • Management of new starters and leavers • Partnering departments to improve cost efficiency and performance • Maintaining highest possible standards • Increasing guest loyalty and return rates Show less



Frontline Hospitality management

• United Kingdom
• Events Services
• 1 - 100 Employee

• Manager

  • Jul 2016 - Feb 2017

  Since working for FHM I have set up, overseen and delivered outstanding service at manager level and area manager level here are just some of the venues: Mercedes Benz enclosure at Silverstone. Ascot racecourse boxes on level 4. Racegoers restaurant at Newbury racecourse. Richmond enclosure at Goodwood racecourse. 8 retail outlets at Goodwood racetrack. • Working in various locations operating in various roles. • Managing teams of up to 150 team members. • Delivering exceptional customer service to up to 5000 guests • Time keeping for food service course targets • Communicating effectively with Chefs, team members and guests in difficult and stressful situations • Dealing with high profile/celebrity guests Show less



Usk and Railway Inn

• General Manager

  • Aug 2016 - Nov 2016

  • Organising and setting up P&L’s, Accounts, Purchasing and Contracts • Writing and implementing all HR, compliance, due diligence, bar, kitchen and housekeeping policies and procedures • Performance managing original team. Recruiting and train new team members • Negotiating key contracts and tenders (wet/dry suppliers) • Getting site legally compliant and insured • Organising and setting up P&L’s, Accounts, Purchasing and Contracts • Writing and implementing all HR, compliance, due diligence, bar, kitchen and housekeeping policies and procedures • Performance managing original team. Recruiting and train new team members • Negotiating key contracts and tenders (wet/dry suppliers) • Getting site legally compliant and insured



S A Brain

• United Kingdom

• Senior House Manager

  • Oct 2009 - Jun 2016

  I was promoted from AHM through to General Manager and continued to develop. Being able to deputise for Area Managers, consistently over exceeding targets, being involved in Company wide workstreams and winner of several awards during my time with the company. • Day to day management of running a £1,000,000 business and the challenges it presents. • Delivering to payroll budgets through effective scheduling & succession planning • Consistently achieving wet & dry GP targets • Health and safety management & champion for the Area • Problem solving in other houses and feeding back to Area Management • Trainer Manager for the company, inducting new Managers & Teams, supporting new openings & hosting workshops for aspiring Managers • In house and online marketing • Winner of internal annual awards • My site was shortlisted for 3 finals for bar/pub of the year 2016 and achieved a Culture trip award • Records sales weeks achieved and exceeded multiple times • Attend company workshops for Menu development and roll out, “Your Voice” the company’s communication forum, a new payroll system which is being planned for later in the year. • Deputising for the Area Manager for 18 sites while he is on holiday etc. • Liaising with head office and all heads of departments and reporting to the executives Show less



Various Agencies

• Vietnam
• IT Services and IT Consulting
• 1 - 100 Employee

• Various

  • Jan 2005 - Sep 2009

  Time 4 Recruitment, Blue Arrow, Compass, Letheby & Christopher. House Keeper/ Chef/ Receptionist/ Bar tender/ Waiter Bar Supervisor/ Food & Beverage Supervisor/ Conference & Catering Organiser Corporate Hospitality Manager, Marquee Events Manager Events work: Celtic Manor Resort Marriot Hotels in Wales and England Hilton Hotels in Wales Holiday Inn Cardiff Mercure Holland House Cardiff Scarlets Stadium West Wales Millennium Stadium Cardiff Cardiff City Football Club Stadium Bath and Fos Las Race Courses • Working in various locations operating in various roles. • Managing teams of up to 50 team members. • Delivering exceptional customer service to up to 1500 guests • Time keeping for food service course targets • Communicating well with Chefs, team members and guests in difficult and stressful situations • Dealing with large volumes of people that are under the influence of alcohol Show less