James Bauer, MBA
Chief Operating Officer at Aurora Payments- Claim this Profile
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Bio
Carolyn Sadler-Spoletini, CP, ACP, RG, FCPA certified
Jim is a great leader. He is able to work with diverse groups of people to achieve the required outcome and overall goals of the organization. Always a pleasure to deal with even when faced with challenging or high pressure situations. Provides consistent support to other departments to further the company's direction.
Steve Bonilla
I had the pleasure of working with Jim Bauer at American Gaming Systems from 2012 to 2015. Jim's role as the Sr. Director of Service and Support had a positive impact on the organization as a whole. Jim entered an environment in dire need of a strong leader who was not afraid of making the necessary changes to turn the reputation of the organization around, and that is exactly the role that Jim filled. I respect Jim's drive and his unmatched professional demeanor even in highly stressful and seemingly impossible situations. Jim has always shown the ability to face an extremely challenging problem, take a step back, think through the options and possible outcomes, and come to an intelligent conclusion. Jim's ability to round up the troops and bring a large group together for a common cause is unforgettable.
Carolyn Sadler-Spoletini, CP, ACP, RG, FCPA certified
Jim is a great leader. He is able to work with diverse groups of people to achieve the required outcome and overall goals of the organization. Always a pleasure to deal with even when faced with challenging or high pressure situations. Provides consistent support to other departments to further the company's direction.
Steve Bonilla
I had the pleasure of working with Jim Bauer at American Gaming Systems from 2012 to 2015. Jim's role as the Sr. Director of Service and Support had a positive impact on the organization as a whole. Jim entered an environment in dire need of a strong leader who was not afraid of making the necessary changes to turn the reputation of the organization around, and that is exactly the role that Jim filled. I respect Jim's drive and his unmatched professional demeanor even in highly stressful and seemingly impossible situations. Jim has always shown the ability to face an extremely challenging problem, take a step back, think through the options and possible outcomes, and come to an intelligent conclusion. Jim's ability to round up the troops and bring a large group together for a common cause is unforgettable.
Carolyn Sadler-Spoletini, CP, ACP, RG, FCPA certified
Jim is a great leader. He is able to work with diverse groups of people to achieve the required outcome and overall goals of the organization. Always a pleasure to deal with even when faced with challenging or high pressure situations. Provides consistent support to other departments to further the company's direction.
Steve Bonilla
I had the pleasure of working with Jim Bauer at American Gaming Systems from 2012 to 2015. Jim's role as the Sr. Director of Service and Support had a positive impact on the organization as a whole. Jim entered an environment in dire need of a strong leader who was not afraid of making the necessary changes to turn the reputation of the organization around, and that is exactly the role that Jim filled. I respect Jim's drive and his unmatched professional demeanor even in highly stressful and seemingly impossible situations. Jim has always shown the ability to face an extremely challenging problem, take a step back, think through the options and possible outcomes, and come to an intelligent conclusion. Jim's ability to round up the troops and bring a large group together for a common cause is unforgettable.
Carolyn Sadler-Spoletini, CP, ACP, RG, FCPA certified
Jim is a great leader. He is able to work with diverse groups of people to achieve the required outcome and overall goals of the organization. Always a pleasure to deal with even when faced with challenging or high pressure situations. Provides consistent support to other departments to further the company's direction.
Steve Bonilla
I had the pleasure of working with Jim Bauer at American Gaming Systems from 2012 to 2015. Jim's role as the Sr. Director of Service and Support had a positive impact on the organization as a whole. Jim entered an environment in dire need of a strong leader who was not afraid of making the necessary changes to turn the reputation of the organization around, and that is exactly the role that Jim filled. I respect Jim's drive and his unmatched professional demeanor even in highly stressful and seemingly impossible situations. Jim has always shown the ability to face an extremely challenging problem, take a step back, think through the options and possible outcomes, and come to an intelligent conclusion. Jim's ability to round up the troops and bring a large group together for a common cause is unforgettable.
Experience
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Aurora Payments
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United States
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Financial Services
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1 - 100 Employee
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Chief Operating Officer
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Aug 2022 - Present
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Coin Cloud
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United States
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Financial Services
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1 - 100 Employee
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Chief Operating Officer
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Oct 2020 - Aug 2022
• Development and deployment of Operational strategy within a hyper-growth crypto company • Created and deployed a one- and three-year strategy to transform Operational performance to best in class execution • Lead supporting resources and teams in system design, process development, lean/continuous improvement activities; field service, call center, cash logistics, manufacturing, and project management • Responsible for delivering a significant improvement in free cash flow by… Show more • Development and deployment of Operational strategy within a hyper-growth crypto company • Created and deployed a one- and three-year strategy to transform Operational performance to best in class execution • Lead supporting resources and teams in system design, process development, lean/continuous improvement activities; field service, call center, cash logistics, manufacturing, and project management • Responsible for delivering a significant improvement in free cash flow by substantially improving efficiencies across the organization • Negotiated new vendor contracts across Operations, Cash Logistics, Quality, Field Service and Manufacturing Show less • Development and deployment of Operational strategy within a hyper-growth crypto company • Created and deployed a one- and three-year strategy to transform Operational performance to best in class execution • Lead supporting resources and teams in system design, process development, lean/continuous improvement activities; field service, call center, cash logistics, manufacturing, and project management • Responsible for delivering a significant improvement in free cash flow by… Show more • Development and deployment of Operational strategy within a hyper-growth crypto company • Created and deployed a one- and three-year strategy to transform Operational performance to best in class execution • Lead supporting resources and teams in system design, process development, lean/continuous improvement activities; field service, call center, cash logistics, manufacturing, and project management • Responsible for delivering a significant improvement in free cash flow by substantially improving efficiencies across the organization • Negotiated new vendor contracts across Operations, Cash Logistics, Quality, Field Service and Manufacturing Show less
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Pavilion Payments
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United States
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Gambling Facilities and Casinos
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1 - 100 Employee
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Director Kiosk Product and Operations
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Aug 2020 - Nov 2020
• Negotiated new service and manufacturing contracts while reducing overall costs • Collaborated with Dev team to improve product functionality and deployments to customers • Created new analytics and KPIs to reduce “sales order lead times” and improve revenue ramp times • Tasked with expanding local refurbishment activity through warehouse expansion • Negotiated new service and manufacturing contracts while reducing overall costs • Collaborated with Dev team to improve product functionality and deployments to customers • Created new analytics and KPIs to reduce “sales order lead times” and improve revenue ramp times • Tasked with expanding local refurbishment activity through warehouse expansion
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ACG (Atlanta Computer Group)
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United States
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Banking
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1 - 100 Employee
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General Manager
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Mar 2018 - Aug 2020
• Accountable for growing new “vertical business units” to expand geographical reach and divest revenue streams • Tasked with expanding monthly “recurring revenue streams” through organic growth models • Generated new service revenue streams from the “Gaming” industry within the first 60 days by partnering with an East coast gaming manufacturer • Negotiated with independent suppliers to reduce inventory costs and operational expenses to improve cash flow • Increased “net revenue”… Show more • Accountable for growing new “vertical business units” to expand geographical reach and divest revenue streams • Tasked with expanding monthly “recurring revenue streams” through organic growth models • Generated new service revenue streams from the “Gaming” industry within the first 60 days by partnering with an East coast gaming manufacturer • Negotiated with independent suppliers to reduce inventory costs and operational expenses to improve cash flow • Increased “net revenue” 35% in the first year Show less • Accountable for growing new “vertical business units” to expand geographical reach and divest revenue streams • Tasked with expanding monthly “recurring revenue streams” through organic growth models • Generated new service revenue streams from the “Gaming” industry within the first 60 days by partnering with an East coast gaming manufacturer • Negotiated with independent suppliers to reduce inventory costs and operational expenses to improve cash flow • Increased “net revenue”… Show more • Accountable for growing new “vertical business units” to expand geographical reach and divest revenue streams • Tasked with expanding monthly “recurring revenue streams” through organic growth models • Generated new service revenue streams from the “Gaming” industry within the first 60 days by partnering with an East coast gaming manufacturer • Negotiated with independent suppliers to reduce inventory costs and operational expenses to improve cash flow • Increased “net revenue” 35% in the first year Show less
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DiTRONICS Financial Services
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United States
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Gambling Facilities and Casinos
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1 - 100 Employee
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Vice President of Operations
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May 2016 - Jan 2018
Recruited by CEO to improve service levels across multiple departments and reduce dependence on 3rd party vendors. Highlights: • Reduced call volumes 25% in 24 X 7 customer care and tech support centers • Improved MTBF 14% through negotiated nationwide contract maintenance services utilizing 3rd party vendors • Selected by Exec. team as acting President to form new subsidiary service company supporting $4 million in revenue from Las Vegas based accounts •… Show more Recruited by CEO to improve service levels across multiple departments and reduce dependence on 3rd party vendors. Highlights: • Reduced call volumes 25% in 24 X 7 customer care and tech support centers • Improved MTBF 14% through negotiated nationwide contract maintenance services utilizing 3rd party vendors • Selected by Exec. team as acting President to form new subsidiary service company supporting $4 million in revenue from Las Vegas based accounts • Responsible for all company operations: Call Center, Field Service Engineers, Warehouse, Manufacturing, Product Compliance and Project Management • P&L accountability for $12(+) million budget Show less Recruited by CEO to improve service levels across multiple departments and reduce dependence on 3rd party vendors. Highlights: • Reduced call volumes 25% in 24 X 7 customer care and tech support centers • Improved MTBF 14% through negotiated nationwide contract maintenance services utilizing 3rd party vendors • Selected by Exec. team as acting President to form new subsidiary service company supporting $4 million in revenue from Las Vegas based accounts •… Show more Recruited by CEO to improve service levels across multiple departments and reduce dependence on 3rd party vendors. Highlights: • Reduced call volumes 25% in 24 X 7 customer care and tech support centers • Improved MTBF 14% through negotiated nationwide contract maintenance services utilizing 3rd party vendors • Selected by Exec. team as acting President to form new subsidiary service company supporting $4 million in revenue from Las Vegas based accounts • Responsible for all company operations: Call Center, Field Service Engineers, Warehouse, Manufacturing, Product Compliance and Project Management • P&L accountability for $12(+) million budget Show less
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AGS - American Gaming Systems
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United States
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Gambling Facilities and Casinos
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400 - 500 Employee
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Senior Director of Service and Support
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Jan 2012 - Jun 2015
Recruited by Executive team to develop a service organization to support the creation of a new gaming division. Tasked with designing and implementing a company wide CRM tool to reduce costs & improve service quality. Leadership of N. American Field Service Organization including Tier 1 and 2 Server Support Groups reporting to "C" level team. Responsible for implementing “ground up” quality initiatives and P&L accountability for multiple divisions. Highlights: • Development and… Show more Recruited by Executive team to develop a service organization to support the creation of a new gaming division. Tasked with designing and implementing a company wide CRM tool to reduce costs & improve service quality. Leadership of N. American Field Service Organization including Tier 1 and 2 Server Support Groups reporting to "C" level team. Responsible for implementing “ground up” quality initiatives and P&L accountability for multiple divisions. Highlights: • Development and implementation of 175 (+) standardized processes and procedures between R&D and Field Operations • Consulted with local Vo-Tech school designing an eight-week electronics training course for employees and community students resulting in a 40% cost reduction in training budget • Managed the design and implementation of a new custom designed CRM system for the Service, Operations and Sales departments resulting in a 60% reduction in "sales order entry" to "install times" • P&L accountability for $20 million (+) departmental budget Show less Recruited by Executive team to develop a service organization to support the creation of a new gaming division. Tasked with designing and implementing a company wide CRM tool to reduce costs & improve service quality. Leadership of N. American Field Service Organization including Tier 1 and 2 Server Support Groups reporting to "C" level team. Responsible for implementing “ground up” quality initiatives and P&L accountability for multiple divisions. Highlights: • Development and… Show more Recruited by Executive team to develop a service organization to support the creation of a new gaming division. Tasked with designing and implementing a company wide CRM tool to reduce costs & improve service quality. Leadership of N. American Field Service Organization including Tier 1 and 2 Server Support Groups reporting to "C" level team. Responsible for implementing “ground up” quality initiatives and P&L accountability for multiple divisions. Highlights: • Development and implementation of 175 (+) standardized processes and procedures between R&D and Field Operations • Consulted with local Vo-Tech school designing an eight-week electronics training course for employees and community students resulting in a 40% cost reduction in training budget • Managed the design and implementation of a new custom designed CRM system for the Service, Operations and Sales departments resulting in a 60% reduction in "sales order entry" to "install times" • P&L accountability for $20 million (+) departmental budget Show less
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SPIELO
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Gambling Facilities and Casinos
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1 - 100 Employee
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Director of Gaming Services
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Oct 2004 - Jan 2012
Managed all Field, Fleet and Technical operations within the Gaming Services Department reporting to COO. Highlights: • Met all annual & long range planning efforts while reducing operational costs 18% • Developed and managed staffing requirements necessary to maintain Service Level Agreements at or above 98.5% up-time • Reduced overtime 10% resulting in $200,0000 per year savings • P&L accountability for $17 million budget • Responsible for Global Field Service… Show more Managed all Field, Fleet and Technical operations within the Gaming Services Department reporting to COO. Highlights: • Met all annual & long range planning efforts while reducing operational costs 18% • Developed and managed staffing requirements necessary to maintain Service Level Agreements at or above 98.5% up-time • Reduced overtime 10% resulting in $200,0000 per year savings • P&L accountability for $17 million budget • Responsible for Global Field Service integration efforts during multiple M&A periods • Created quarterly technical articles for company-wide publications Show less Managed all Field, Fleet and Technical operations within the Gaming Services Department reporting to COO. Highlights: • Met all annual & long range planning efforts while reducing operational costs 18% • Developed and managed staffing requirements necessary to maintain Service Level Agreements at or above 98.5% up-time • Reduced overtime 10% resulting in $200,0000 per year savings • P&L accountability for $17 million budget • Responsible for Global Field Service… Show more Managed all Field, Fleet and Technical operations within the Gaming Services Department reporting to COO. Highlights: • Met all annual & long range planning efforts while reducing operational costs 18% • Developed and managed staffing requirements necessary to maintain Service Level Agreements at or above 98.5% up-time • Reduced overtime 10% resulting in $200,0000 per year savings • P&L accountability for $17 million budget • Responsible for Global Field Service integration efforts during multiple M&A periods • Created quarterly technical articles for company-wide publications Show less
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Multiple Operational Management Roles
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Mar 1997 - Sep 2004
Held multiple Field Management positions. Responsibilities included crews from: Field Service, Maintenance Splicing, Underground Pressurization, Dispatch, and Forecasting. Served on District Staff in the roles of Project Manager and Performance Analyst. Highlights: • Increased productivity by 17% by developing and implementing an automated Productivity Tracking System • Responsible for all "pressure" and "locate" functions within Metro Los Angeles • Managed a ten-week… Show more Held multiple Field Management positions. Responsibilities included crews from: Field Service, Maintenance Splicing, Underground Pressurization, Dispatch, and Forecasting. Served on District Staff in the roles of Project Manager and Performance Analyst. Highlights: • Increased productivity by 17% by developing and implementing an automated Productivity Tracking System • Responsible for all "pressure" and "locate" functions within Metro Los Angeles • Managed a ten-week "underground pressure improvement" project for Metro Los Angeles resulting in a 75% year over year improvement • Coordinated the "Y2K" cutover project for the San Diego District Responsible for teams ranging in size from 25 to 100+. Show less Held multiple Field Management positions. Responsibilities included crews from: Field Service, Maintenance Splicing, Underground Pressurization, Dispatch, and Forecasting. Served on District Staff in the roles of Project Manager and Performance Analyst. Highlights: • Increased productivity by 17% by developing and implementing an automated Productivity Tracking System • Responsible for all "pressure" and "locate" functions within Metro Los Angeles • Managed a ten-week… Show more Held multiple Field Management positions. Responsibilities included crews from: Field Service, Maintenance Splicing, Underground Pressurization, Dispatch, and Forecasting. Served on District Staff in the roles of Project Manager and Performance Analyst. Highlights: • Increased productivity by 17% by developing and implementing an automated Productivity Tracking System • Responsible for all "pressure" and "locate" functions within Metro Los Angeles • Managed a ten-week "underground pressure improvement" project for Metro Los Angeles resulting in a 75% year over year improvement • Coordinated the "Y2K" cutover project for the San Diego District Responsible for teams ranging in size from 25 to 100+. Show less
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Education
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LSU Shreveport
Master of Business Administration - MBA -
Charter Oak State College
Bachelor of Science (B.S.), Concentration in Business Administration
Community
