Experience

Livongo

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Client Success Manager

  • Dec 2016 - Mar 2021

  Greater Pittsburgh Area Health Services Segment Responsibilities: 1) Own a strategic portfolio of Retrofit/Livongo clients (health plans and providers) 2) Work with clients to define and implement a Retrofit/ Livongo program strategy, integrated with their broader benefit offerings 3) Drive client success in tangible metrics such as improved member health outcomes, financial benefits, member retention and renewals, and product expansion 4) Build and maintain productive relationships with key… Show more Health Services Segment Responsibilities: 1) Own a strategic portfolio of Retrofit/Livongo clients (health plans and providers) 2) Work with clients to define and implement a Retrofit/ Livongo program strategy, integrated with their broader benefit offerings 3) Drive client success in tangible metrics such as improved member health outcomes, financial benefits, member retention and renewals, and product expansion 4) Build and maintain productive relationships with key stakeholders at all clients, including benefit managers, VP/SVP/C-Suite execs and consultants 5) Develop metrics for success/ROI based on each client’s goals and review progress on a regular basis Implement best practices for enrollment, activation and usage for each client 6) Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn 7) Collaborate with Sales to manage and grow business within the client portfolio 8) Ensure clients and their members are utilizing key product features to maximize success 9) Manage renewals 10) Maintain accurate and thorough client records 11) Manage client issues and escalations, collaborating with partner teams such as Client Strategy/Launch, Member Support, Operations, Analytics, R&D, and Sales, as required Show less



Limeade

• United States
• Software Development
• 100 - 200 Employee

• Strategic Account Executive

  • May 2015 - Dec 2016

  Bellevue, WA - Remote Office: Greater Pittsburgh Area Responsible for all aspects of account management including: revenue growth and retention; relationship management; analysis and delivery of financial reports; coordinating and managing resources leading to resolution of client issues; coordinating and delivering sales, service and marketing presentations; ensuring contractual obligations; and, strategic business plan development.



Transitional Employment Consultants

• Job Coach

  • Mar 2014 - Apr 2015

  Washington, PA Assist individuals and students (grades 8 through 12) with disabilities to become independent, productive members of the community by providing job readiness training at the worksite. Actively supervise clients; perform individual needs assessment; model appropriate workplace behavior; serve as liaison between employment site and Employment/Transition Specialists; maintain customer case records; complete daily and monthly customer performance evaluations to be shared with employers, school… Show more Assist individuals and students (grades 8 through 12) with disabilities to become independent, productive members of the community by providing job readiness training at the worksite. Actively supervise clients; perform individual needs assessment; model appropriate workplace behavior; serve as liaison between employment site and Employment/Transition Specialists; maintain customer case records; complete daily and monthly customer performance evaluations to be shared with employers, school districts and other agencies; and, perform other duties as assigned by Executive Director. Obtained necessary clearances for employment. Show less



Limeade

• United States
• Software Development
• 100 - 200 Employee

• Director, Partner Account Management

  • May 2012 - Jan 2014

  Bellevue, WA Remote office: Pittsburgh, PA Responsible for all aspects of account management including: revenue growth and retention; relationship management; analysis and delivery of financial reports; coordinating and managing resources leading to resolution of client issues; coordinating and delivering sales, service and marketing presentations; ensuring contractual obligations; and, strategic business plan development. - Provided account management leadership for partner book-of-business, representing 50+ clients. -… Show more Responsible for all aspects of account management including: revenue growth and retention; relationship management; analysis and delivery of financial reports; coordinating and managing resources leading to resolution of client issues; coordinating and delivering sales, service and marketing presentations; ensuring contractual obligations; and, strategic business plan development. - Provided account management leadership for partner book-of-business, representing 50+ clients. - Responsible for $3.4 million in annual revenue. - Retained 100% of strategic partnerships. - Created and implemented key partner processes. - Drove engagement strategy for key customers. - Led achievement of Limeade’s National Committee of Quality Assurance (NCQA) certification. - Successfully leveraged client relationships leading to reference status for top revenue account. - Created and oversaw delivery of company client satisfaction survey. - Managed partner certification process to ensure delivery of best practices to market. - Chosen to provide mentorship to new employees. Show less



Johnson & Johnson Health and Wellness Solutions, Inc.

• United States
• Health, Wellness & Fitness
• 700 & Above Employee

• Strategic Account Manager

  • 2007 - 2012

  Ann Arbor, MI Remote office: Pittsburgh, PA Responsible for all aspects of account management including: revenue growth and retention; relationship management; analysis and delivery of financial reports;coordinating and managing resources leading to resolution of client issues; creation and delivery of sales and marketing presentations; strategic business plan development; and, mentoring new employees. - Achieved 125% of 2010 sales quota, earning President's Circle recognition. - Successfully retained book-of-business… Show more Responsible for all aspects of account management including: revenue growth and retention; relationship management; analysis and delivery of financial reports;coordinating and managing resources leading to resolution of client issues; creation and delivery of sales and marketing presentations; strategic business plan development; and, mentoring new employees. - Achieved 125% of 2010 sales quota, earning President's Circle recognition. - Successfully retained book-of-business worth 3.1M in annual revenue. - Chosen by senior management to be representative on a 7- member Executive Steering Committee. - Negotiated 3-year contract extension with at-risk client, generating an additional $150K in revenue. - Oversaw successful implementation of $800K data repository project with marquee client. - Successfully leveraged client relationships leading to 1-year extension of client contract, worth $1.6M in revenue. - Generated additional $157K in revenue through development of creative solution to meet client’s compliance requirements. - Received Encore Award for exceptional client service. - Chosen by Director and Vice President to be team leader for account management staff. - Hired specifically to be the first Strategic Account Manager to be on-site at client's headquarters due to critical service issues. - Provided high level of client service leading to client retention and saving company $2M in revenue. Show less